Mostly meh quality stuff--lower end clothing. May appeal most to teenagers and young adults. Service was fair.

Terrible selection and terrible pricing went to sell some shoes that was over a 100 bucks and they wanted to offer me 12 bucks them wouldn't take youre lightly to newly used items there lowball asf terrible spot to sell clothes or shoes definitely find someone else to sell to read more

The last time I was there, I remember it was back when I was pregnant. I actually found several pairs of pants that actually fit me and I felt comfortable in. But I ended up not being able to get them because of the prices were just too much. Especially when their things are basically donations compared to what they actually sell stuff for versus what they paid the customer for it. I used to love this store! Maybe it was an off day! read more

The customer service I received was unacceptable. They obtained my personal information prior to accepting any of my items for resale. I was not told of them entering my personal information into their system and applying leaving that information stayed in their system. Then they refused any of my good and exceptional quality items purchased from elite retailers. The attitude from the manager was unacceptable and extremely rude. I do not recommend using this company or especially this location. read more

We were in the area and decided to come thrift shopping. It's right by a mall but towards the end so you'll find parking. The store is pretty organized and very clean. They had a great selection of name brand clothes. Most things were in really good condition. I was able to find a pair of hiking sandals for $25 they usually cost about $80. Overall had a good experience we found a few things. read more

I can most certainly tell you that when they LOSE or MISPLACE, a high value pair of RAYBAN - RB0707SF Sunglasses. They will do absolutely nothing to make their mistake corrected. I never expected to be made right on the Full amount they were when purchased brand new ($225.00) but at least treated with at least a tad bit of an apology and seem to TRY and make it right in the best way they could.. The young man who said he put them back with my belongings afterward seems to have had little concern (although it was busy, i will give him that) about the lost item. !! 3 of the working employees at that time went through my stuff and EVERYONE elses stuff repeatedly and they were never found so they called the manager..The manager that was off that day told the employees to tell me she was watching the cameras but never communicated during the hour EXTRA i waited to find out what could be done. I had to leave at that point and left my number and asked them to ask her to call me asap. She never contacted me until I did the following day. She said she could see them when I dropped my stuff off but was CLUELESS to what happened and began to tell me she could give me 20 Dollar store credit at the most. I would not have even taken 60 dollars cash for them if they had decided to purchase them from me at the end so 20 dollar store credit is a COMPLETE LACK OF CUSTOMER CARE and shows a lack of integrity at the higher levels of management. read more

The rude teenagers that staff this store make me visit less and less. The counter is always empty and takes long to get any assistance. Trying to return something was maddening. The lack of a basic acknowledgement or eye contact to other humans is baffling. Terrible customer service for years now. read more

Number 1) the clothes here are ugly. Like REALLY ugly. Like the most random display of clothes i've seen in my life? Number 2) Context: Register Lady who watched me check out at the register to the left of my girlfriend, walk two steps to my girlfriend, hand bae my purchase, for my girlfriend to say "why did you buy that". Said Register Lady then asks for the purchase, my gf says "he just bought that?" (there is no confusion- cant miss it. literal eye contact as i walked APPROXIMATELY two steps to bae. my purchase had no security tag...i literally just bought it ) for the lady to then ask me for my receipt- which i didn't have because it was only $6 and i was literally giving it to my gf- to which i respond "i just checked out with that girl" (the other register girl TWO steps away) and then the Register Lady asks the other register girl if she checked me out. now...i'm not white...& i don't wanna pull the racism card.....but i know slightly racist under tones & her tone was definitely...not brown person friendly... even my gf (who's very ginger and very white) noticed the peculiarity of this lady's remarks. that lady was not cool at all. 1/10 experience with that lady. but kudo's to my register girl because she was nice. read more

one star is generous. this place is an absolute JOKE. don't waste your time selling here. not even sure how this place is profitable. brought in 2 bags full of current styles and half even new with tags and they didn't take them because of "wear". when i challenged them they were extremely unprofessional. I even had Michael kors and Louis Vuitton purses. the store is half empty and now i know why. the owner should be concerned. read more

As a seller, don't go. Its a waste of your time. I brought hoka, lulu, princess Polly, altard state, ugg, Michael Kors, coach. They did not look through all the bags and blamed it on the "style". The clothes are less than a year old. It's a waste. Sell on market place because they're lazy. read more

Service was okay, about what you expect from a bunch of bored teenagers getting paid $9/hr at a resale store lol. Tons of great, cute clothes and cheaper than I was expecting. read more

I brought two large bags of nice clothing to sell here. I went on a Saturday when it was really busy and the staff was first off very unfriendly. When I gave her my clothes, I said "How are you?" and she just asked me for my drivers license and didn't respond... THEN I was expecting them to take a while sorting through my clothes since I brought a lot. I kid you not 7 min later they said they were done. They took 5 items out of the probably 75 items I brought. I asked if they looked through everything in such a short amount of time and she responded "yes" like I was stupid. Worst place to sell your clothes.. all they're looking for is fast fashion items like american eagle, target, urban outfitters, and other teeny places like that. read more

If I could give zero stars, I would. My wife purchased several items of clothing from the clearance rack. When she got them home, she discovered that they ALL had holes in them from security tags. She returned the items, but was told because they were clearance, they could not be returned. Since I was with her when she tried to return them, I asked where is this policy stated? I looked about the store, and there were no signs. Neither on the clearance rack itself, or behind the register counter. The manager replied that my wife should have asked about the return policy before buying them. This is sharp practice. They neither displayed their policy, nor did they inform my wife as she paid for them that there was a no return policy. Nor did they inform her that clearance items were there because they were damaged. As far as I am concerned, this store does not respect is clientele. read more

I was very excited to go here and have been wanting to for a while. It was a little hard to find. My GPS kept sending me in circles. If anyone else had this issue, it is right next to sketches. Which I pasted about 4 times and never saw Platos closet. It was a little smaller than I thought it would be. However, it is beautiful organized, which makes it easy to shop. The prices aren't bad, on most things. I found some really cute things, and I didn't mind paying their prices because the quality was very good, and even though they were second hand, they were in really good condition. If you are into shopping second-hand clothing and like to find really unique pieces, this is definitely the place to go. I will definitely be fisting it frequently. They have fitting room; if you need to try on things before you buy, I didn't, so I can't comment on what they looked like inside, but the rest of the store was very clean. I had a great time shopping. I probably could have spent hours in there, but I had limited time. read more

Love Plato's!! Everyone is always so helpful and they have new and vintage clothes for all ages!! Their employees are extremely knowledgeable about the clothing in their store and how much that the retail price would be! They have moved next door in a much larger space ( formerly) Encore-very accessible! All their clothes are clean and it smells good not like other resale stores! Always new merchandise coming in daily --so you need to check weekly!! Happy Shopping!! read more

Terrible customer service. Just a bunch of teenage kids who have never learned manners in their life. It's common decency, truly don't understand how this place is still up and running- gets worse throughout the years. Keep your $1...Might as well donate your clothes to goodwill or homeless shelters as people are in dire need for warmth, not this pathetic teenage junk show. read more

they have a whole lululemon dedicated area I got 2 items a pair of shorts and leggings for $55 and another pair of leggings from the legging rack for $14 really good deals and really good condition. read more

Priced too high for used worn out clothes when I can get new for same item if I wait for it to be on sale. Staff at times can appear cold. Also, I've sold some items on separate days with same brand but different colors and got paid in two different extremes. You may be just better off buying new clothes. read more

Maybe stop hiring 14 year old brats and figure out what customer service is. The clothing selection is decent but dear lord if you ask for a fitting room or anything they make sure you know how much of an inconvenience it is for them. It's very clear they all hate their job and don't care. read more

Don't waste your time going to the Platos closes by Hamilton Place. The clothes are stained and you have to be super careful in your selections. Prices aren't that great either. The workers are not knowledgeable of the coupon the Yelp offers and wouldn't honor it. I will consider all other resale stores before coming back. read more

If I could give it 0 stars I would... I've worked at buffalo exchange and understand the buying and selling process, they never buy things from my boyfriend and I saying it's worn and the style isn't in trend when the stuff is brand new and almost new... I've shopped there and have seen s*** clothes with stains, wear and tear, and just chintzy clothes, but they won't buy the brand new and almost new clothes I've brought in? Also their sizes aren't very size inclusive and have the smallest men section I've ever seen. For sure making the drive up to Nashville for Buffalo Exchange. read more

Nice little operation here. The shopkeepers were friendly and helpful and although the space is rather tight, they keep the racks neat and organized. I found the inventory to be as advertised: mostly casual, contemporary pieces for teens and twentysomethings. They sell guys and gals clothes, but predominantly gals. I purchased a number of cute tops for around the $8 range and a couple of dresses in the $15 range. I also sold one piece and traded it for a sale. It's clear they have to be discriminating about the kinds of clothes they buy. When they say brands that teens want, they really mean it. I had a box full of well-kept Ann Taylor clothes, but this was obviously outside of their scope. I will be sure to return to purchase more casual pieces in the future. read more

only gave me $4.90 for 2 shirts they are a literal scam dont sell your clothes here they are the absolute worst i walked in with a whole bin of brand new clothes that have barely been worn and only took 2 stuff from the bin never sell your clothes here dont waste your time read more

I've only been to the store twice where I brought some clothing to sell, and the first time around I've noticed the workers barely even check the clothes before rejecting it. I wanted to test out a theory and brought Italian made real leather ankle boots, I've only worn them once and the quality and stitching on them is impeccable. That along with some Zara dresses I bought back in Europe (it was impulsive purchase and I never ended up wearing them), so I was hoping to sell and make at least some money off of them. After waiting for half an hour they told me they're not going to buy any of the stuff. I was low-key surprised because while waiting I walked around and took notice of the clothes they were selling were kinda rubbish in my personal opinion. I'm not quite sure what qualifications they look for when buying clothes from people, but I'm kinda glad they rejected my stuff so I can personally sell them for a much higher price. read more

I agree with the others regarding the way they choose what they purchase. My daughter took in a bin full of new and almost new brand name clothing. We were shocked the items they chose were our worst items. They clearly have no clue what quality and expensive brands are. read more

I'm giving 2 stars only because I have had positive experiences- but they are few and far between. As many have said, I'm fairly certain that not many employees actually sort through things that are brought in. I always bring freshly washed, clean clothes folded- lots are new with it without tags, and named brand. I have been told that a bag of NWT clothes are "out of style" and "have stains on them", yet when I walk around, I see Walmart and target brand clothes priced higher than if I actually went to Walmart or target to purchase them. I get that grunge has found its way back in, but some of the stuff I see in there truly surprises me. I recently brought in 2 bags filled with clothes from LuluLemon, Tory Burch, athleta, etc, and was told that they wouldn't take any of it after literally 5 minutes. Keep in mind, I had 3 bags of things! The fact that they didn't take anything doesn't bother me- I know if i go back in and someone else actually looks at it, they will take it. It's how the customer is treated that upsets me the most. I would say 85% of the time I go in, this is the case. 15% is probably a little generous to say I feel good about the place... read more

The quality of the clothing has declined since they moved to a bigger store. They used to be a lot pickier about their consignment brands, but their racks have items from places like JC Penny and Target and some items are worn or stained. The racks always seem to be overcrowded and sometimes unshoppable. The layout is very tight. Moving through the store is difficult and I feel like they aren't up to fire codes. The floor also needs maintenance. It was not laid properly (it's basically a large rubber-like sheet) and there are many areas that are a trip hazard throughout the store. The staff was cordial and pleasant, but if they're the ones that sort through consignment items, they need more training on branding and quality. The thing I would suggest fixing the most is the clearance bins at the front of the store. Lined along the front window are overflowing, messy, chaotic plastic totes of clothes, shoes, and accessories. It's the first thing you see before you even walk in the store. That eyesore could be a deterrent and they should at least make some sort of appealing window display. The prices are good, about what one would expect from a consignment shop. The store has a lot of potential and I do plan on revisiting, but there are a lot of improvements that could be made. read more

Yes they have nice apparel since it's brand name.. But good luck trying to get your clothes sold there for a decent price.

I dropped off a bunch of clothes and only got two dollars. After waiting for three hours. I'm angry to say the least

How about no. Terrible experiences both times I've come here, once to shop around and once to try and sell clothing. They are EXTREMELY choosy about what they will accept, yet somehow all the clothes they sell are subpar and not very stylish and surprisingly somewhat worn. I'm not sure how they could justify snubbing nice, in season clothing from Express and Banana Republic, and then offering a laughable $6 on a brand new $150 express trench, but that's their loss, not mine. Checking prices also made me chuckle, insanely overpriced for the quality of stock they hold here. I'd skip this place and just buy new or shop at goodwill, trust me you'll have a better experience there for sure. read more

I will never come here again. I've given this place so many chances, & get so frustrated at myself when they disappoint me AGAIN. Tried to offer me 20 something bucks for loads of AE clothes. Two large bags and a small. (Tons of expensive jeans & shorts) I did the same thing with loads of stuff at a Plato's closest a few years back when I lived in Oklahoma City, and they gave me a FAIR deal. This place doesn't know a fair deal if it smacked them in the face. One time they (this location) offered me $2 dollars for a brand new pair (IN SEASON) of Guess wedges that were very expensive. $2 dollars?! Save your explanation for this, because there is none. And sweaters they were willing to take this time because they believed THOSE were "in season" & less than three years old" The sweaters were over 3 years old so they have literally have no idea what they are talking about. Sell your stuff yourself people. Don't let this store "rob" anyone anymore. Hate that can't give them 0 stars. read more

I brought in 2 full trash bags of gently used , current clothing and they accepted only about 3-5 pieces. While I waited and waited on them to go through them , I looked at their clothes and was shocked at how dated they were!! Very dissatisfied with Plato's! read more

They never accept my clothes, I've tried for years. I've even looked around the store and brought what I think fits into their style. They always tell me my clothes are out of style. Will someone please tell me what the hell the style is then ? At that I brought two BRAND new pair of shoes and they wanted to give me 20 bucks in total. This location is bogus. If it isn't daisy dukes or a crop top they don't want it so don't waste your time. read more

Where do I start? We live 30 minutes away so we called to ask about what they're buying, and we're told to bring our things only to be told when we get there that their inventory is nearly full before we even walk in to give them our totes. They want to pretend like they actually look through the clothing you bring, but it's evident that they don't. They tell you that it will be 35-40 minutes to process and sort them, then text you 10 minutes later or less to tell you they're done. Upon returning, they want to give you a generic excuse as to why they don't want any of it, including "wear" when I saw a Walmart shirt on their rack with an unintentional hole in it and faded Dollar General workout pants. You're kidding right? They want to talk about wear when most of the clothes we brought are near new, even some with tags. Let's top that off with the attitude you get from almost all of the employees. One customer was outside giving away his rejected brand name clothing and was scolded for "loitering." Don't waste your time trying to sell here nor your money fueling the less-than-mediocre customer service and shady marketing tactics. You're better off selling it yourself. One star is too generous, but it doesn't let you review otherwise. Speaking of reviews, their positive reviews aren't legit. There's just no way. Those people are either getting paid to review it, like maybe their second-rate employees, or people having some type of Chinese water torture done to them. read more

This place is very sketchy I've sold many things at other locations and this very location is the worst! So I come in rapidly and buy things here and there. Recently I was in the store with some really great stuff and they processed it less than 10 minuets there's no way my stuff was viewed properly then they didn't buy anything from me I wasn't upset about that they gave me the my styles wasn't in style right now is what I was upset about two days later I came back in with the same stuff that was in the trunk of my car and the lady told me how much of my stuff they would purchase and that I had some really good stuff! Now my trunk and bags are empty. I would have been ok with them not buying anything today but I'm glad they did cause I was trying to prove a point and I did! I really think this store could use better management and judgement of what's in style and what's not before they give people the wrong idea read more

I am a regular customer at Plato's. It's an upscale Goodwill basically. The staff are always friendly and asking if I need any help finding anything. They keep things neat, no more than a few poking-out hangers, but the clothing bars are usually over crowded. Most everything is for teens/20s. Sometimes you have to actually look for a gem (too much effort for most teens), but well worth a bit of digging. Plato's is very picky on items they accept for selling, but keep in mind they must keep in-trend. However, I have tried to sell some well kept clothing that was in criteria & still not accepted. Overall, Plato's is a great store for all of the thrifters who love searching for the right piece! read more

Every time my family goes into the Chattanooga store the whole staff is very helpful and kind. Christina goes above and beyond to help with what ever you need. read more

Clean, friendly environment. Love this location. They have a great selection of brands starting at just $3! Definitely worth checking in weekly to see what new things they have. read more

One of the best shopping experiences I've had since recently moving to the area. Visited the store on 01/21/15. Staff was above and beyond friendly, helpful and fun and the store organization was the best I've ever seen in a second hand store with clearance items easily found along with sizes and types of clothing organized perfectly. Prices were also very reasonable. A++ all around! read more

The ladies in the store are very nice and always seem to have a smile. The store its self is very clean and neat. The prices are somewhat reasonable. The biggest gripe I have is the low dollar amount they are willing to give a person for their clothing... Even if it has never been worn and the tags still on them. Honestly a person could get more money for their clothing item on ebay that at Platos Closet. I will not sell any clothing to them. I can get more money from my stuff on ebay. Again though the ladies are very nice and helpful. I don't believe that the clothing buying is their fault. It's the fault of the company themselves. read more