Nick the service tech was WONDERFUL and thorough. However, Platinum Factory itself, was NOT!!! On 5/14/26 when I set my appointment, I was quoted twice, by Jessica and Shivan, $185 to repair, since I had paid my diagnostic fee of $149.95 on 5/7/26. Today (5/22/26), when Nick arrived, he quoted me $320.44 (the part $185 + tax and labor of $125). $125 labor was NEVER quoted on the phone when I scheduled my appointment!!! I take notes of EVERY business call I make and luckily, had my notes with me. I called Platinum to speak with a supervisor to have my labor cost waived since I was never quote, only to be told one isn't available. And on top of that, Platinum NEVER ordered the part to fix my washer!!! They were waiting to be paid for the part. Where do they do that at??? If that were the case, why didn't either of the representatives advise me to pay at the time the appointment was made??? So my time, and the repair technician's time was wasted today. PLATINUM FACTORY, YOU ALL HAVE TO DO BETTER!!! I am EXTREMELY disappointed in this company and would advise everyone to avoid them at all costs. I am a customer service supervisor and have been in customer service/call centers for 31 years, and the MAIN thing is to provide CORRECT AND THOROUGH INFORMATION AND QUOTES TO CUSTOMERS. And the kicker??? I spent $65 at the laundry mat last weekend on linens, towels, and my & my daughter's clothes....with the expectation that my washer would be fixed today so my husband's clothes could be washed. To say I'm upset, is an understatement!!! read more

Larry was punctual, and professional. Quickly diagnosed our appliance's issues and got the parts on order. Update: It has now been 3 months and my appliance still has not been fixed. Technician explained this is due to multiple parts not being ordered (first cancellation by technician), required tools not being available (second cancellation by technician), technician illnesses (third cancellation by technician), and the unfortunate death of a family member (fourth cancellation). read more

We called for a minor sound related refrigerator issue and ultimately had to replace our refrigerator after repeated failed repairs out of pocket and without refund from the Platinum Factory Service. We originally contacted this company as a KitchenAid/Whirlpool authorized service provider for one issue on our refrigerator: - a ghost-touch/control panel issue causing a beeping sound At the time, both our refrigerator and freezer were still functioning and preserving food properly. Over the course of four months, we paid this company close to $700 in diagnostics, labor, parts, and repair fees based on the technician's diagnosis and assurances that the repairs would resolve the problem. Unfortunately, the original issues were never resolved. After repeated service visits involving work behind the refrigerator panel and wiring, our freezer stopped functioning entirely. Shortly after additional repair work, the refrigerator also stopped maintaining safe temperatures and caused flooding in our kitchen, resulting in nearly $600 in spoiled groceries. We personally witnessed wiring being manipulated immediately before these failures occurred and were later informed that the original repairs had not resolved the issue. At that point, we were left without a usable refrigerator for our family and ultimately had no choice but to purchase a completely new refrigerator out of pocket. In addition to paying this company for unsuccessful repairs, we were also forced to spend additional money replacing a refrigerator that had still been functioning before these attempted repairs began with Platinum Factory Service. Beyond the repair issues themselves, communication throughout the process was extremely frustrating. We often waited weeks for updates regarding repair status, refund discussions, and next steps, despite repeatedly following up. We were initially told the company could not refund us because they believed KitchenAid was providing us with a free replacement refrigerator. That information was incorrect. We still had to pay KitchenAid a significant amount out of pocket for the replacement refrigerator after months without reliable refrigeration for our family. After informing the company this was not a free replacement, we were then told our refund request would need to be reevaluated but at the CEO level. The company has only offered to refund the parts cost ($200) despite the failed repairs, worsening appliance condition after service, food loss, flooding, and replacement costs that followed, in total costing us +$2,000. This partial refund was also only offered after we officially reported them to the Better Business Bureau, who have notified us they have an active case open with Platinum Factory Service due to the issues we experienced and complaint we filed. This is still ongoing. This review is specifically about our experience with the repair process, repeated unsuccessful diagnoses, worsening issues after service, lack of communication throughout the process, and the handling of the situation afterward. I would not recommend using this company for any services. If you are currently using them, I would strongly encourage customers to document everything carefully and seek second opinions before approving ongoing repairs. Please note, photos attached are showing temperature inside Freezer (over 40 degrees Fahrenheit) along with completely thawed frozen dog food that we had to throw away along with all other groceries. Temperature of refrigerator was room temperature at this time and never dropped below again. read more

Platinum Factory Service - Example of thawed food from freezer - Appliances & Repair Near Me - Bellaire, Ohio

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Very helpful service man. Clearly explained the problem and the solution. Overall it was an excellent experience!

Good job! Explained well & gave good options. Technician arrived on time, thorough & explained all options. read more

Call before like we asked using the phone #we wanted. Showed up exactly as suspected The service representative was who we were told would come He was clean and courteous and respectful of us and our house Was not distracted by other stuff at all He worked neatly and quietly Gave us a clear explanation of our particular problem and the options we have We have total confidence in his recommendation Thank you Jerry read more

Rick was wonderful. Informative, timely! Solid guy....just wish appliances these days were as solid. read more

HORRIBLE COMPANY!!! I do not recommend them. I've filed a complaint with the BBB. Technician came out to repair my daughter's refrigerator about 4 times and could not get it working. Customer service is horrible as well - they are very unprofessional. It's been almost 3 months, and her $1900 Whirlpool refrigerator is not fixed. Technician said he needed to speak with Whirlpool but can't get them on the line. So, he's been trying for 2 weeks to contact them. This MAKES NO SENSE!! read more

Sent out a technician to repair my dishwasher who obviously had very little/no experience. He suggested several generic solutions all requiring part replacement, but then never submitted a report or ordered the parts. Called the main number 8 days later to check on progress, and they had no records from the service call. Was told they would look into it and contact me the next day with a solution. Never heard from them again. 0 stars isn't an option unfortunately. read more

The repairman arrived promptly and diagnosed (and fixed) the problem with my oven quickly. He was very courteous and professional.

This company is so unprofessional and does not care about their customers. I have been waiting for over a month for a simple bellow replacement on a front load washer. When the 1st visit was scheduled, they sent me a text requesting pictures of the damage, description, and serial numbers. I provided all and it was clearly a torn bellow. The tech arrives, I assumed to repair, and they were here to take pictures. That I already sent. Then proceeded to order the part. 2 weeks later I was rescheduled due to snow. I get that 100% but pushed back another 2 weeks ( now 1.5 months no attempted repair). Then less than week for me next scheduled repair and I'm pushed back another 2 weeks due to tech emergency. I get emergencies happen but you don't have techs that can fill in? I'm now going on almost 2 months without a single repair even attempted. I will be reporting this business directly to Maytag service and BBB. read more

I appreciated Jerry's time and expertise; very kind and personable. I learned a lot! read more

Took less than five minutes to diagnose the problem and 2 weeks to schedule repair only to find out that you have to jump through a bunch of hoops for them to come to an appointment. Problem still not fixed - rep canceled call as I needed to confirm the appt through text and a phone call in order for it to happen. Never heard of such a thing. There are a lot of other companies that won't give you this sort of hassle! I'll use one of them! read more

very helpful very knowledgeable . I'm grateful for Ron today. thank you! I'm pleased at how kind and efficient he was.

professional, personable and fixed it!! I would highly recommend. my guy knew exactly what it was and fixed it promptly

I initially had a very frustrating experience with Platinum Factory Service when they came to repair my double oven. The oven had lost power and wouldn't turn on. The technician flipped what he believed was the correct fuse, but the oven remained off. I asked him to try the unlabeled fuses, but he declined. Instead, he said the repair would require two men, recommended that I buy a new oven, and had me sign a form stating I declined the repair. He also mentioned I had 30 days to call them back if anything changed. Later that evening, my husband and I flipped the other fuses ourselves--and the oven powered on immediately. Clearly, the technician had flipped the wrong fuse. However, the oven still powers down mid-cooking or when it gets too hot, so the issue is not resolved. I wanted the oven rechecked, as the situation had changed from when it wasn't powering on at all. Initially, I called to have them come back out, since I was still within the 30-day window, but was told they wouldn't return or acknowledge the mistake. That was incredibly frustrating. However, I'm updating this review to reflect that Platinum Factory Service has since called, apologized for the earlier miscommunication, and scheduled a service technician to come out next week to reassess the oven. I appreciate them taking the time to follow up and make things right. I'll update this review again after the next visit, but I'm hopeful this will lead to a proper resolution. read more

over 850 reviews and 2.3 stars on Yelp and 3.4 stars on Google for a REASON! READ ALL these reviews (not just mine) and STAY AWAY from this company! I agree with so many other reviews that I wouldn't even give 1 star if that was an option! Ongoing warranty nightmare!! I have had the tech come to my home 3 times in the last month and a half. I still have NO working refrigerator and they are shooting in the dark on what the issue even is! Parts that "could" be the issue are "backordered" and then I'm put on the schedule 2 weeks later.. they come - replace it and go and nothing works. I was told "the new part could have been bad out of the box"... There is NO URGANCY from this company to fix anything right. Steve, the tech, even had a "Whirlpool Tech" on the phone... and they weren't agreeing on the problem to even fix. So, there is zero confidence that it will be fixed the 4th time out. They REFUSE to let me talk to a manager or supervisor "JIM" because "they don't give out personal info". Being a manager or supervisor at a company you are being paid to do a job with customer service is not personal info. Steve the tech WALKED OUT in the middle of discussing the issue & when he will be back with the part because he had "other customers" to get to. DO NOT USE THIS COMPANY!!!! I reached out to Whirlpool direct to let them know to start looking for other providers to service their product under warranties in my area- Platinum Factory Servicey is NOT a good look to represent the Whirlpool brand for repairs and services. read more

Great professional service and very technical on identifying problems with Jenn-Air oven

Fantastic service. Technician Mike B is very knowledgeable and personable. Diagnosed the issue quickly and repaired just as quick.

Awesome tech and very prompt, would use this company again. They are returning to make a repair

This place costumer service is bad. So here is the whole story My dryer stop getting hot seeing how i just bought it in November i went online to the Manufacturers web site and sheduled an appointment it was for a little over a week away so not to bad. they contacted me with all the info about the appointment all good. Day of 4/8/2026 I got missed a call @ 07:42 saying that the tech that was coming out had called in sick and wanted to see if we could reshedule for 4/22/2026, thats almost two weeks away, and if that didn't work to call them. Now when i tried calling the office wasn't open yet so i went to the text messages that they sent as well, telling them that it was not ok and that i can't wait another two weeks, they then came back with 4/14/2026 witch weas better then 4/22/2026 but still to long. so i called and all i got was well that all we got and nothing else. tried to get some one else to call me and nothing. Just rude people. read more

Service guy was rude and annoyed he would be working on a Ice maker and specifically said "An Ice Maker is a Terrible Investment". He walked to the ice maker and opened it and said " it more than likely just needs to be cleaned". I have run this ice maker through its cleaning cycle a couple times a year and had a specificly cleanied it the day before he arrived. He was in an out of the house in just 10 minutes. read more

Ron was amazing , on time, explained everything as he check washer and gave me tips on operating it. Same call to fix induction cooktop, excellent and he called to order parts under warranty. Will use them again DEFINITELY read more

You have over 155 reviews on yelp and they can't keep pass 2 stars review for a reason! This company is the worst I've ever used to repair anything in my house. It's a clown show. They take your money schedule your repair service but show up without the part you paid for. Listen to everyone else and run away from this company. Whirlpool is just as bad for hiring them! They must be dirt cheap. read more

Efficient and friendly. Thanks Steve! The rest of this is just to meet a character limit that is required. read more

Germaine provided high quality service on our refridgerator. Very good man. Je fixed the issue.

The technician was not able to help me with mission stove parts since they are discontinued. Itcwold have been helpful if the person who scheduled this appointment would have triaged this fact and saved me the seevice call money read more

Dave was very friendly and observance. Wont be buying from home depot again or Maytag. read more

I've been waiting over a week just to get an estimate on when the parts for my dryer will come in. Not one employee on the phone or in person have an answer. They will not try to get you an answer. read more

Out three times and couldn't fix my Whirlpool washer, which was less than 14 months old. Whirlpool has a ticket to pay for the fix, but Platinum still has a non-refundable service charge policy listed on the form they wanted me to confirm in order to make an appointment. I will be questioning who the repair company is when buying my next appliance, and if it is Platinum Factory Service, I will not purchase that appliance. The next appliance will be serviced by another company or it won't be purchased at all. As for Whirlpool, I will not purchase another Whirlpool appliance either after this. Reddit is full of complaints about their washing machines having problems at around 15 months old. - just past the twelve month warranty. Whirlpool Customer Service was anything but, unless you like waiting on the phone for over thirty minutes, and then wait another half hour after they pass you off to someone else. I did not feel they cared at all. No joke. It was over an hour waiting on the phone. Bye Bye Whirlpool and Platinum Factory Service. read more

you could not fix a problem that Whirlpool created. very disappointed. A call made in vein.

Extremely Disappointed - Ongoing Warranty Nightmare I'm incredibly frustrated with my experience and will not be doing business with Maytag again. If this is the only repair company my warranty provider works with, I'll be canceling my subscription. At this point, it would've been more cost-effective and far less stressful to buy a new appliance from Costco. Here's what happened: In March, I noticed my dishwasher wasn't cleaning the top rack. I contacted the warranty company, who referred me to Platinum Factory Service. A few weeks later, a technician came out, diagnosed the issue, and said parts needed to be ordered. So far, so good. Weeks passed with no updates, so I called to check in--turns out the parts had arrived, but no one had contacted me. A technician was scheduled for a 7:00 AM appointment. That morning came and went--no one showed up. When I called, I was told they "forgot to call and reschedule." Inconvenient, but I gave them another chance. At the rescheduled appointment, the technician arrived but broke a part during the repair. Now, the issue was no longer covered under warranty--it became the repair company's responsibility. They ordered a new tub and clips, but couldn't fix the other broken components. We were told we could still use the bottom rack, though it barely works. It's now been over a month and a half. The parts are still on backorder, and there's no clear timeline for resolution. I've called multiple times, but nothing has changed. At this point, the repair company should either complete the repair immediately or replace the unit entirely. This experience has been unacceptable. I strongly advise others to avoid this company. They do not stand by their work, and customer service has been unhelpful at best. I'm hoping to resolve this without resorting to small claims court, but I'm prepared to go that route if necessary. read more

My service today was good and he explained why I have this issue. My complaint is the service I paid for last year was not the problem. Now I'm paying out more money. read more

They are AWEFUL. I received their contact information from Kitchenaid and they have come 5 times over 4 months, replaced 4 parts, and we still do not have a working dishwasher (5 year old dishwasher) They are difficult to communicate with. Their phone goes to voicemail during business hours and they do not call you back They say they will call with a quote and do not. The people who answer the phone have no idea what is going on in their parts department I paid for yet another part 2 weeks ago and they just ordered it today. It will be another month until they can come out (at least) read more

Do not waste your time with this company. Find out before you buy extended warranty to make sure this isn't the people you will have to use. If so save that money for when it does break to pay for repairs. They do not know what they are doing and will only drag the problem out until you get tired of dealing with them. Been dealing with them over a month to fix my Maytag electric range. The oven took a crap and took them over two weeks to send someone to look at it. Even after taking pics and videos and describing what was wrong along with the serial and model numbers. The guy they sent to "take a look at it" was in and out so fast I didn't even get to speak to him in person while I used the bathroom. My son told me he came in and looked at it and said he had to order a part. They call me and said it'll be two more weeks to get parts. When that time came they canceled because of weather and said it'll be another two weeks. When that time came they canceled again saying their technician was taking off that time so it'll be another two weeks. I'm beyond furious at this point. I call them back and let em have it. Then proceed to call the original place I purchased it from and go off. Surprising they understood and sounds like have had alot of complaints from people dealing with them. Apologized and said they have that part in stock and was going to send someone out today. imagine that. We pay a lot of money for these appliances that are made inferior and then extra on top of that so we won't have a problem when it does happen. To only be taken advantage of and then disrespected. You people should be ashamed To be a company and as a human being. I don't understand how you people are still in business with all the bad comments on here of how you've treated customers. read more

HORRIBLE experience. Whirlpool partners with them to repair their garbage recalled hunks of metal they dare to call washing machines. After initially scheduling the repair, they tell me they won't get the part in for a couple more weeks but that they will call once the part is shipped to reschedule. Almost a month passes, not a word. I call and they inform me the part has shipped but now they don't have any availability to send someone out for weeks. On the next day that they had available, I had limited availability (in the middle of internship interviews) so I ask if they can schedule me for their 8-12 slot instead of the 12-4 and they say they can't do that/it doesn't work that way. I have to wait until the day before the appointment so that I can confirm whatever time they have the following day, which may or may not fit in with my schedule. Kind of a strange way to manage scheduling but I would think they could manage some flexibility after the ongoing nonsense. Anyway, I can't do that so I have to wait an entire extra week. Now it's been about a month since the initial appointment i had scheduled. At this point, whatever. I'm just glad to finally have my washer back. The washer repair guy says that they will send me an invoice by Wednesday the following week (super nice guy by the way- I wish he managed the phones) and if not, to call. Well, I need to get this invoice to my landlord ASAP so I call on Monday and then basically every day after that for an entire week, sometimes multiple times a day. I am told that they will have it to me by the end of the day repeatedly for several days, then I'm told billing is backed up but they'll have it to me by tomorrow, then I'm told that they already sent it (which was just a blatant lie since they later told me they can't send it), then I'm told that the billing department will call me- they never do. So finally today I called and they informed me that they can't send me the invoice. I have to get it from whirlpool. Not only that, but this is a brand new policy, and when I had initially asked for the invoice, this policy was not in place. The lady is unable to explain to me why the invoice wasn't sent before this policy went into effect. She's also unable to clarify why they LIED to me and told me that it was sent and now are saying that the system never would let them send it. I asked to speak to a manager. I was told that managers are in meetings. I asked what time I could call back or for an email. She refused to give me either. She seemed to think the whole thing was funny probably because I was absolutely kirking out at that point (can you blame me?). She was not only completely unhelpful, but kinda smug as well. I honestly think that they just totally botched their job and don't want management to know. So now I've wasted over a week trying to get an invoice that I have to spend hours on hold with whirlpool to get. I'm tempted to call back every hour on the hour until they let me speak to a manager. Not that I expect them to fix anything, but because this has been the most unnecessarily infuriating experience. If you can avoid using this company, please do. I don't typically write reviews, but since there's not a single person that will hear me out, I figured the least I could do was write a scathing review read more

bill was excellent thorough and informative. he's obviously an asset to the organization.

Ed and Bill are Excellent!!! Clean, efficient and a job well done!!! Exactly what you want from service guys.

I purchased a Whirlpool microwave 03/30/2025. It stopped working 07/14/2025. Whirlpool set up warranty repair with Platinum Appliance Factory. Original Service call was on 07/17/2025. I was told control panel died. I called 07/24/2025 for an update, I was told the part was out of stock. Service call was scheduled for 08/08/2025, repair not completed. Another service call scheduled for 08/22/2025, repair not completed. Another service call scheduled for 09/10/2025, repair not completed. Another repair scheduled for 09/17/2025, repair not completed. I received a call from the company at 8:02 am, informing the technician was running late but would be arriving today to fix the microwave. I then received a call from the technician at 1:01 pm letting me know he would he would not be arriving due to the fact that the part was not delivered. Unclear why the office is scheduling service calls when parts aren't available, so I called the office and was assured the parts were available. I have asked several times to speak with a Supervisor or Manager & still have not received a response. 2 months waiting on a microwave repair. I feel this is unacceptable customer service & no one at the company wants to take accountability. read more

Horrible! Overpaid for washer repair to find out they caused another issue. had to go without washer for over 3 weeks in order to find someone reasonable to fix their error. And they don't care about veterans! read more