This review goes out to all the first timers out there ! It took me 27 years but I finally donated…read moresome of that Megan juice aka blood . I myself had no idea where to start or how to go about donating , so I hope this review will be seen and help some of you . First things first . Make an account online through the blood center of Wisconsin . You'll see a line for a Donor ID # but don't worry you don't need it . They'll give you that information after you donate . Once you've made an account click the tab that says schedule appointment . Next click whole blood donation and then in the notes mention it's your first time . Upon your appointment you'll walk in ,sign in and someone will grab you . They take you to a private room to do some paperwork and run some tests ( blood pressure , temperature , etc). Then they will take you out to the main floor for the donating . They have comfy chairs for you to sit in and have two large tvs for you to watch . The actual donating of the blood takes like 10/20 minutes. It's fast and doesn't hurt at all . The people stay with you the whole time and make sure your feeling okay . After your done they have you go to a side area ( cafe type ) where you refill your sugar with snacks ( chips , coda and fresh cookies ). Before you continue onto my next part of the review I want you to read it all the way till the end . It's not meant to scare you but inform you! After I was done donating I was about to get up to go to the cafe room when I started to feel dizzy, broke out in bad sweats and started shaking . The feeling increased and I just about passed out . The staff all around me was super quick to come and make me feel better . They laid me all the way down , put cold fabric on me , fanned me and asked me questions to see how to make me feel better . It started to pass after five minutes and they gave me a coke . They had me lay for another ten min and I was practically back to perfect ! They said it happens sometimes and this is where I remind you to not make the same mistake as I did . Eat a meal CLOSE to when your donating or a snack . I had eaten breakfast at around 10:15 and donated at about 1:20. To big of a gap I think or maybe that's just my body's reaction lol just remember to eat and drink water close to your blood donating time . After my "incident " I went over to the cafe , filled up on some sugar and I was out the door .( I had my boyfriend drive since he donated with zero reaction . They suggest not driving if you feel any symptoms after which happens but is rare ). My whole experience from start to end was fantastic . It was very professional and everyone was super nice . Everyone is super educated and during my symptoms of passing out they stayed calm and knew exactly what to do . My boyfriend was in the cafe and didn't even realize something was wrong until someone came and told him lol and I want to emphasize again not everyone has a reaction to donating ... sometimes people just have them and sometimes they won't react again for another couple years . It's just something that can happen but more than not it never does. They take walk-ins and appointments for donations . They test your blood for tons of things and if something is wrong they will mail you what it is and who to see about it . You can also check things through your online account like previous visits , blood type etc. Can't wait to help out others and donate again !

Everyone should donate blood, but almost nobody does…read more Why? Are you that selfish? Are you that busy? Or are you, like everyone else, afraid of needles? The Blood Center of Wisconsin is a great resource for humanity. You don't know how many people need blood every day until yourself or someone you know is sick and needs it. It can't be made artificially or gotten from animals. The only source is you. You need to donate blood and the Blood Center of Wisconsin is one of the best places ever to donate. There are places in town that will pay you for plasma but none of these places use the plasma collected for medical purposes. I believe to do so would be in violation of some well-meaning but asinine law. At any case, it isn't done. You know what else these shady establishments won't do? Give you a DVD player and a selection of movies. Give you State Fair tickets. Give you Brewers tickets. Give you cream puffs and snacks and juices and coffee and pop. They won't sign you up for a rewards program and shower you with free gifts after a certain number of donations. They won't give you heated blankets or comfy pillows or headphones or anything else you need to be comfortable. The Blood Center gives you ALL of these things and way more. Yes, it hurts for a minute. If you donate a unit of whole blood you'll be out of there lickity-split. You can also choose to donate higher-need items like platelets or plasma or granulocytes or other things, but this is always your choice. I understand completely if you're terrified to go and just can't do it. Some people can't. My girlfriend, for instance. But if you can, you should. And if you do, go to the Blood Center. It'll be painless. (almost)

2 weeks in a row opening an hour late. This is unacceptable…read morefor us as donors ,we get paid for our time not our plasma so us that get here at opening have to wait in the cold with no increase on payment for our time!!!

Friendly and efficient staff! Clean facility, and staff. They work hard to keep the wait times…read moredown. Can be short staffed at times, and Kim left tape on my arm once after being disconnected. Other than that, great center. Much better than their competitors in the area

Each time you donate saves 3 lives! That is a great reason to get out alone…read more This place just got a facelift a couple of months ago - adding more rooms, a big screen TV, and making it overall a little less sterile of an environment and more inviting. This is my main BloodCenter I go to since it is close to work yet it is nothing compared to the headquarters off of Wisconsin. The staff is always really friendly no matter the day, make you laugh, and make you comfortable with the whole process. I highly suggest giving it a try.

I've gone to the downtown location for the past few years, but this is my new donor center after…read morehaving recently moved. It's a fairly small operation, but they do a very good job with scheduling so it is not crowded, and I've almost always been taken care of immediately and quickly. The staff is very friendly and thankful toward its donors. I'm there as often as I can be, every 8 weeks.

Terrible customer service. Was frisked by security on my way in. I'm blind and wasn't allowed to…read morebring my bag filled with necessities in, so I had to leave it outside in the bushes. Wasn't allowed to donate because of where I live and have been paying rent for my apt 3yrs! Brung medical insurance papers to verify my place of living and that wasn't allowed either. Felt I was disrespected discriminated against since I stepped in door. After returning call I didn't get to talk to anyone who could effectively cause change. Thought I would be talking to management instead only customer service rep

The blood bank is a great way to give back to the community and help college students like myself…read morehave something to buy for ongoing educational goals like myself. Sense I've been coming to the blood bank I have had the blessing to see staff grow. They are positive influences in my recovery! I love this place of support to give back to the community!

If I could give this place 1/2 star or zero, I would. I was a regular donor at this location for…read moremonths, and I only ever knew of one tech that could hit my vein-- Amanda. Once she left, everyone else would strike through and have to send me home to come back another time. Not to mention the employees act extremely unprofessional for "medical professionals", yeah right. Then my horror story happened... Sometime in December 2018, I went to donate at Talecris. I told my phlebotomist (a young, heavy-set African American woman) that my only good vein was in my right arm. She immediately missed and caused the vein to blow. She called over a man to help. The man with a red beard (very rude, I can't remember his name either unfortunately), wrapped my arm in an ice pack and asked to try my left arm. I said that there wasn't a good vein there. He said "Well we'll just have to explore a bit. It's in there somewhere!" And he began to palpate my vein. Then he poked. The needle (which is quite large) was completely inside my arm. My vein that he aimed for was fairly superficial-- what was he trying to do!? I began crying and tried to stay calm even though it was uncomfortable. He called a third woman over to give it a go. She advanced the needle even further and hit a nerve. My arm twitched, and blood began pooling out onto my arm and down onto the floor. The nurse was called over and yelled "GAUZE! WE NEED GAUZE NOW!". I was panicking. The nurse pulled out my container of whole blood that I had pumped, swirled it around, and said, "that's a lot of blood, do you mind if we try a third time to give you your blood back?" I declined because I just wanted to cut my losses and leave. The nurse whispered over to the phlebotomist that "you need to clean up this blood because this does not look good." After they cleaned up all of my blood and wrapped my second arm in an ice pack, they apologized, paid me $20, and gave me a $45 credit for the next time I came. I DID NOT RETURN AND I DO NOT PLAN ON RETURNING. Some advice to those of you planning on donating: if you don't mind strangers being trained off the street poking at your arm like you're a lab rat, go ahead and try this place out. Unless you only have surface veins that a five year old could hit, because if you have any other veins you'll be sorry.

There is a short fella with reddish hair and a beard that works at the counter. He has the…read morepersonality of a wet mop and the courtesy of a rude jerk. He treats people like their dregs of society and he lacks the common courtesy of kindness and respect. The center is presently collecting nonperishable food items for the food pantry. I arrived to donate plasma and went to the kiosk and answered all of the required questions. I realized I forgot my canned goods so I went out to my car; I returned to the center 20 seconds later. Upon my re-entry he abruptly raised his voice at me and told me that because I exited the center I could not donate today. This was the third incidence of him displaying unwarranted attitude toward me. Maybe they should put up a sign that states once you complete the kiosk questions you can not leave the building. I won't be returning and It's too bad because plasma saves lives.

I donate blood on the requisite schedule, almost every 8 weeks on the nose. This is the first…read morecenter that has made it a joy to donate. The staff know me, which is awesome, since my donating vein is in a weird place and only ONCE did someone fish for it (which is why I stopped donating most of my 20s). Its now in my file to listen to me when I tell them where the vein is and that they should pressure cuff me. The have awesome snacks, lovely staff and often have giveaways, which are only a bonus. I've attached a photo of the day we fished for my vein to show that, even though it was rough, the staff managed to help me smile through and help others with my blood donation.

Do NOT ever give this company any contact information. They inherited my info from the former Blood…read moreCenter of WI and have stalked me ever since for monetary and biological donations. I have contacted them dozens of times via phone, email, and contact form requesting that they remove me from their call list and yet recorded calls continue to come weekly at minimum, sometimes more frequently. I'm convinced this is actually a cult or scam agency.

I had a really bad experience going there on April 22nd (2015)...maybe it was because I went there…read morenear closing time, it was around 5ish, but I will explain. First off, when I signed myself in, I was told in a rude way to sit down because I thought I was going in a room right away, after that I wait for longer than twenty minutes...while others who have come after me go in to the rooms. When it is my turn, the second guy who comes in (I don't remember names) to set my bags up, says a few inappropriate things like, "yeah I bet you've been waiting for like an hour," (which I was), he starts talking comedy and says that "his favorite kind of humor is the sexual jokes..." Like okay? The lady before him, had made it seem like it might be okay to donate with my left arm, even though when I donated plasma doing this it bruised up my whole arm. I've stuck with my right arm for years...I decided to try the left, since I thought blood may possibly be different for me. I explain this to the lady who is going to stick me, she does it painfully; and I notice her shimmying the needle around, it hurts and it's obvious to me it's not going to work. She asks another coworker about it, who laughs about my comment about what happened to this arm when I donated plasma. She jabs one more time toward the vein, and I say out loud it's not going to work...I was pointed toward the exit area, when she removes the needle and bandages my arm in that area. Overall, this was a very unpleasant experience.

To Quote Pink Floyd: "Just a little Pin Prick"…read more That's all you feel is a little pin prick when you give blood (or platelets, or plasma). I've been coming to this location for years. It is a huge upgrade in space and comfort from the old cramped building. You are treated wonderfully from the moment you walk in the door. The staff is extremely friendly and professional. They are constantly thanking you for donating. While you are bleeding (as I like to say), they check to make sure you are warm (if not, they give you a blanket), comfortable (feel free to watch your own personal TV), and up to date (you only have 25 more minutes left). When you are done, they make sure you have a snack (good cookies) and choice of drinks to get you back on your feet so you can schedule your next appointment! This is why I am a repeat customer!

There are a lot of cleaning mistakes. Not changing gloves. Not cleaning front counter. Not cleaning…read morechairs between clients. Cmon-you are dealing with blood! Not everyone is in it for the money. Care about your people!

Appointment was for 1210 and I got here at noon and there was already 15 people waiting in line to…read morejust get vitals. I understand this is all voluntary but you need to take appointment times down if you can't mange your scheduling. If you don't have the staffing then cut the appointments.

The good: Facility is usually clean, I feel safe parking my car in the lot and it only takes about…read morean hour for me to donate- if there's no line. The bad: A lead staff member behaves in crude, rude and unprofessional ways, they no longer provide crackers unless its your first time (which, feeling dizzy, I needed) and you get paid on a VISA debit card, for which there is a fee to access your money. If any CSL corporate staff are reading this, you might consider hiring a mystery shopping company to service your facility from time to time. There is one staffer in particular, a female that works in the front area, that has behaved and spoken in ways I'm sure would make you cringe. She seems to be aware of it because she changes her behavior and modifies her attitude according to which staffers are around her. But with donors, she seems to be her true self- not a good thing.

I will say the staff here is amazing and helpful in the process. However, I do feel at times they…read moremay be understaffed and under resourced for the amount of people they service as the wait times are always long and not expedient. I do think that they also could use some systems that work or are updated to make the process easier and should keep some sort of water and snacks for all participants other than just newcomers because all people should make sure to eat and drink fluids after donation.

Wonderful donation center. Knowledgeable skilled staff who care about the donors experience.read more

I am thankful to have this place to help me financially. I wish the corporate muckity mucks would…read moretreat the employees who work there better so there wouldn't be such staff turnover. They put up with working weekends, very long shifts with no breaks and deal with very difficult customers. They should be paid more money and treated better by corporate. Employees easily can go elsewhere and make more money. 5 stars for the employees and 1 star for the management who treat the people who work there like they do.