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    Plasma Biological Services

    2.0 (2 reviews)
    Closed 7:00 am - 7:00 pm

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    3 years ago

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    3 years ago

    They got employees that rather talk than attend to a patient. They are unprofessional when it comes to a patient.

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    Ask the Community - Plasma Biological Services

    KEDPLASMA Bowling Green - At BPL Plasma, our donors save lives while earning cash by donating plasma.

    KEDPLASMA Bowling Green

    1.0(2 reviews)
    63.5 mi

    They were super rude. I went in with my Husband to donate…read moreand I was sitting in the waiting room and I've never done it and didn't know what to do. I was waiting to ask for help. And they singled me out in a rude way. Made me feel like I was doing something wrong. Everyone was looking at me. They asked me to leave I cried it the car

    The staff was nice and friendly at first, until I got to the screening process, where I was…read moreinterrogated on the content I'd proceeded to read (about a 5 page one sided pamphlet) in about 5 minutes while fully comprehending what was being asked of me I went to turn in the pamphlet and move on to the screening process where I was rudely interrupted by another employee who told me there was no way I'd read this short pamphlet that quickly and comprehended it and forced me to sit down for another 15 minutes on top of the 40 minutes I was already waiting there for, to reread a pamphlet I'd thoroughly examined, only to bring me into the screening room to berate me for reading faster than the average person and proceeding to insult me and my comprehension skills in a backhanded manner forcing me to recite all the information page to page, until he asked me a random question about the chemical they use in the test tubes to preserve the plasma, the answers sodium citrate, however I'd said sodium chloride, you know not being a medical professional myself or nothing, I'd say that was a pretty good response when saline wasn't an accepted answer and the only information regarding the chemical compound in the pamphlet was a singular sentence that addressed the compound as NaCi to which I'd thought it was NaCl, only to turn me away for getting the answer to that question wrong, regardless, of the answer given the question was demeaning as if I was supposed to know their job in order to do my community a service and donate clean, untainted blood, and on top of all that, they didn't have hand sanitizer available in their automatic dispenser, only a bottle that I watched other people touching on, as well as a mice and insect trap right by the tablets they seat incoming donors at, this is a medical facility regardless of the area there is a sense of professionalism and cleanliness that should be the first priorities before anything and I felt as though I was not met with the level of respect that I'd been prepared to give them as professionals before I was publicly humiliated for understanding the instructions given to me at a faster rate than the regular person, also I asked other donors if they'd been interrogated over the content in a similar manner and not a single person was, only me. Id atleast like someone to be advised on better mannerisms the next time someone takes the time to come in seeking to donate blood, after all we are in a blood donation shortage in america and with customer service skills like that, I guarantee it will continue to stay that way.

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    Plasma Biological Services - blooddonation - Updated May 2026

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