When I finally got ahold of a human, she was incredibly rude, condescending, and told me I was lying about their calendar.... Why in the world would I lie?
When I explained I didn't like the checkout process it charged my card without me confirming details she said that was my problem not hers.
When I said I didn't want to argue with her about dates or checkout I just wanted to book our party, she told me 'no, date doesn't work for you, you're lying about calendar, I'll refund you'... I said 'I don't want a refund, I want to book my daughters party... we can do a different day right, let me check my calendar and call you back please give me 5 minutes to confirm with husband and I can call you back. She very rudely said no, we're done here, I'll refund and hung up. I was shocked
I hope this is not the owner, just a rude employee who needs some further education in customer service or maybe not work in customer service in the future. I could not imagine being so ugly to one of my customers
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