Amazing staff! Clean gym! Darren the cleaner is amazing at cleaning very friendly too. Joel is kind hearted and genuine. Gym rat who loves his job. Richie is super nice and funny and gives great recommendations. Audrey is the greatest person so kind and you can tell she loves her job! Braiden on the weekend is so kind and helpful and is always cleaning! The new manager Suzanne is very kind, helpful, resourceful, respectful and kind! 10/10 staff. Amanda is a hard worker! read more

This is actually a really good gym. And one of the better planet fitness locations that I have been to. I do have a couple negatives that I would like to get out-of-the-way first however. The gym is DARK. Black floors, black ceilings, mostly black walls. Then add dim lighting. It wasn't always like this. It used to be fairly bright and cheerful. I'm not sure what vibe they're going for here. But it's just strange. Even the locker rooms are dark. Add to this the fact that they mostly play house or techno music. It's almost like you're inside of a nightclub. Not a dealbreaker by any means. The gym is absolutely huge. One of the larger planet fitness locations I have been to. It's spread out by very nicely and they have more equipment and machines than the typical planet fitness gym as far as I can tell. The place is very clean and appears to be well managed. All the equipment I used work properly. Of course they have long gotten rid of Olympic weights and bench presses and all that. But there's still a wide variety of weights and machines to fit just about any work out. The dumbbells top out at 75 pounds which is pretty typical for planet fitness. For the price, very hard to be beat. And overall, it's a really good location. read more

Planet Fitness - The place is huge! - Gyms Near Me - Chicopee, Massachusetts

I wish I could give this place zero stars, the staff are so unfriendly especially the older woman that works there. Before coming in I looked up if long pants is a exception and it states that it is, and she kicked me out for it. read more

Hello, I got a membership there because the website says they had multiple fitness trainers and they enjoy helping you start out but only have 1 fitness trainer and the people there don't care to help This fitness trainer doesn't give two shits of answering any questions and is pretty rude. Secondly most staff members are rude and clueless. 3rd I used their tanning bed for 15 minutes and got second degree burns and upon talking to them they don't care and try to blame me. Instead of trying to ask questions or give advice about the tanning beds or recommendations. 4th There is this young girl who's young enough to be my daughter is incredibly rude from day 1 of my membership which has only been 2 weeks and when I go to make a complaint about them they try to turn around and say there's been complaints on me which is bullshit and not true. I talked to the general manager who is young enough to be my son lol and he is no help and insulted me many times. Very insensitive person wanted to speak my mind but didn't because in fear of losing my membership as I'm almost 50 and trying to reshape my body and I live very close by. At this point I'm going to call corporate and file a complaint and probably call the media because this place is toxic and the public should be aware of what's going on. Everyday people quit this certain planet fitness because of the same reasons. I've always been respectful to others even if their rude. I learned that in the military and was willing to give my life for this country back in 2003 overseas. But this generation of people need to wake up and has some respect. Do not go to this gym unless you like be treated like shit and like the lack of help and being lost all the time. I'm over it. read more

Decent gym for $10/month. It was renovated last year, the machines and locker rooms are all new and clean. The staff is friendly, some are more helpful than others if you have questions about exercises. Except for the first few weeks of the year, it's easy enough to get a treadmill without waiting. If you just want to come in, do your workouts, and get out, this is the place for you. I don't partake in the bucket of tootsie rolls or the free pizza and bagels since those are some of the reasons why I need to go to a gym in the first place! read more

This PF is the one I usually go to and have enjoyed it from day one. The facility is always clean to include the restroom, lockers and showers, atmosphere is nice and the workers are welcoming and very approachable and pleasant. I would give it five stars if it had a couple of power racks instead of so many Smith machines but all in all a real good place to get a workout in. read more

Planet Fitness - Getting it in!!! - Gyms Near Me - Chicopee, Massachusetts

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I moved from Massachusetts to California and wanted to cancel my membership. For obvious reasons I wanted to do this over the phone. This place refused to cancel my membership over the phone or even through mail. I tried explaining to them that crossing the country to remove an account was a bit ridiculous but it didn't seem to matter, the charges kept coming. I can't even tell you how many times I was told the manager would call me back, but it never happened. It really is a shame, as I was otherwise happy with them. However, a business that relies on bureaucratic tricks to steal money from their customers is not one I would recommend. read more

If the music was any louder I wouldn't be able to hear myself think. Practically everyone brings their own music but I have to blast my headphones to hear it over the pop junk they play. I'd like to work out, not damage my hearing. I don't know why gyms do this. https://www.washingtonpost.com/lifestyle/wellness/if-you-think-the-music-at-your-gym-is-too-loud-it-probably-is/2015/02/17/98084620-abc1-11e4-9c91-e9d2f9fde644_story.html read more

This place has been costing me ~$100/month. They have outdated billing information for me, and have been refusing to update it for 10 months straight. Every time I file paperwork, they manage to lose it, and claim it never happened. The website pretends to process new information, but doesn't actually do it. Though they are more than happy to collect all the various fees with a new payment method. They just refuse to actually update it so that I'm forced to be hit with the same fees next month. Manager has a serious attitude problem. Gets pissed off an accusatory every time I try to figure this out, like it's my fault they keep screwing up simple paperwork. As for the gym itself - I wish I actually visited it first before signing up. Didn't realize they don't have squat racks, don't allow deadlifts, presses, etc. Treadmills are constantly broken. Parking is usually taken in the 20 spots they have outfront, so visitors are relegated to the mud pit next to the road, or the unlit area behind the building. read more

Its the gym that I go to to work out I don't know what else you want to say about Planet Fitness at all the same, there open 24 hours since the remodel. read more

Planet Fitness - Gyms Near Me - Chicopee, Massachusetts

I had been a member of Planet Fitness since 2007 and then cancelled my membership last year due to constantly broken machines and admittedly my overall laziness and unwillingness to go to the gym. I decided to try and get back in shape this summer so I went back to renew my membership and was pleasantly surprised. There are a ton of new machines as well as new televisions. It is still a very basic gym and I still would like to see some classes added, but if all you really want to do is get in a workout on the treadmill or the elliptical like I do, it's more than sufficient and for $10 a month a bargain. read more

Relatively clean for a communal fitness establishment. Tanning available for up charge. Lots of machines to choose from. Music is way to loud. read more

Probably the best looking PF in the area. Decent staff, but they have their favorite customers and usually only talk to them.

Decent gym, but can't stand the people who work here. Very useless and unfriendly staff. Is it too much for you to say "hi" when a customer walks into your establishment. read more

This is the best Planet Fitness in the universe. You get way more than you pay for! I have the black card and travel frequently so I have used a lot of locations. The Chicopee location renovations are almost complete and they have a ton of equipment and space. The only negative feedback I have is how crowded the gym gets at peak times. Frequently there is no parking to be found. The staff are super helpful and it's well worth the price tag. Highly recommended! read more

I am verydisappointedwith this establishment. I have been a part of many gyms and not been treated this badly. I had been signed up for a little under a year with Planet Fitness. I was not happy with thefacility so i stopped going for a while. Anyways, i decided the money a month was no longer worth it.I rarely have time in a day to do anything and they refused to fax the cancellation form or give me a number to call corporate to cancel my credit card. I had to come in sign papers ect. I was planning on signing up again at a different location if it was better but not after this, They whacked me an early termination fee, and then a cancellation fee, plus my last month had just been charged read more