Me and my girlfriend have visited this restaurant on a few occasions now, and I can safely say the service is inconsistent at best. Doesn't seem like they can handle a busy (so Friday or Saturday) service.
Waited for our seat, which is understandable on a busy evening but once seated our food and drink order was taken immediately.
After roughly 30 minutes, my girlfriends food was brought out along with the side of garlic bread, but our drinks hadn't been delivered at this point. Turns out our waiter had forgotten to put our drinks order through (this isn't the first where staff have forgotten to put parts of our order through). Upon reminder them, our drinks came 5 minutes later. When my girlfriends food was brought out, I was informed there would be a wait on my pizza due to 'something going wrong in the kitchen'. It then took a further 10-15 minutes for my food to come out.
Food was nothing to write home about. Wasn't bad, wasn't great.
Then when we asked for the bill, the wrong one was given to us with the incorrect items. Good thing we checked before nearly paying for someone else's meal!
At no point were we offered any compensation for the poor service, even just complimentary drinks would have sufficed. Just a half hearted sorry and left to go on our way. read more