I arrived at 4:02. The monitor screen showed my name as "ready" at exactly 4:03. I get to the counter and they said your order is almost ready, we are waiting on the wings. There were NO customers in the dining area and only one person waiting on his order. When I walked the monitor screen already showing "ready" for that person, they gave him his order at 4:07.
At 4:09 another lady behind the counter tells me "we are just waiting on your wings". At 4:11 they finally gave me my order.
The reason for the low review score is due to the long long wait time AFTER showing that my order was "ready".
I am not sure if this has happened before to anyone else but I saw this happen twice today. read more