As a customer of over 15 years to Pizza Express I could not give a bad review. Akin to McDonalds, albeit two different eating experiences, you know what you are going to get - consistency.
As with both of these establishments I think the only way they could mess it up is if they tried, unfortunately they did here.
No need for details but an attempt to complain to the manager failed. Filling out the form on the website didn't.
The customer care from there on was excellent, the next meal we had there was excellent if a little over the top (the team had been fully briefed on our arrival!).
I have given 3 stars only to reflect the meal before. I am sure normal service will resume on our next visit.
I would recommend the risotto which I had as a starter and if you like a little spice the new Pollo Forza is excellent - no need to add additional chilli oil (you really don't). read more