While I love their pizza product and location in Hidden Valley, their customer service is spotty. This is small family run company and I feel sorry for the the bad review here but beware their web site does not match their 'new' menu changes. If you like spicy peppers on all your pizza, you will be thrilled!! If, you order a non-Spicy Chicken Alfredo pizza and expect it to be mild, well hold on to your hats!! I at first, thought they gave me the wrong pizza but after calling and getting yelled at the wife for not asking to take 'hot peppers' off since 'all their pizzas now come with hot pepper', I am hesitant to use them again. Again, NO MENTION of hot peppers in pizza I ordered from description on-line. They were not willing to assist in any way despite the fact, when I went to pick up the pizza a half hour before, I complimented them on their product which is a family favourite!!
Eventually, my frustration got the best of me since I was clearly not at fault and they were not interested in a positive customer experience! I was so disappointed as I wanted a special night with my kids with my hubby away and it is exam time to boot. Eventually, they agreed to make another pizza and deliver after I said I couldn't pick it up and left my son with the photographic evidence to show them when they arrived since I was told to check their site to get my information correct.
Sadly, the husband/owner yelled at my son when product was delivered despite photo and continued to maintain it was my fault and to order it right in future. He asked for other pizza back which we had already thrown out as it was too Spicy for kids or I to eat. That further angered him and he stormed off!! A horrible experience and example for my children to witness and be part of!! I find this just sad and desperate as he had thanked us of our business and word of mouth only 1 hour before. Now I will continue to spread the word...I don't think it will garner new business which is truly unfortunate!! They have a good product but if people don't feel welcome or appreciated they will just go elsewhere. That is the reality of the current economy. People first- always. I asked them to update their website to reflect their new product changes so no one else has a similar experience- I really hope they do. For myself- I will really have to think hard before I consider ordering there again in future- and we have been customers to this location since we moved here 15 years ago. My family is just astonished- sorry pizza 22. read more