They do not appraise or purchase jewelry. They come up every time needs to be removed from this…read moresearch

Slow repairs and appraisal times. Staff is kind, but doesn't make sure to meet time frames etc…read moreNot impressed

Great customer service and very professional! Having my ring…read moresized and from the minute we walked in we felt like we were in the right place!

While I believe that Kate had the best intentions, my several interactions with her over 3 weeks…read moremade me left feeling very lost in the process of replacing my lost diamond in my engagement ring, ultimately choosing a different repair shop that was able to immediately repair my ring and make me feel involved. I called Kate 3 separate times over 3 weeks, in which each time she made promises she didn't keep. Claiming she would "call me by the end of the weekend" only for me to have to call myself on the following Wednesday to ask if my diamond was even ordered yet. It wasn't, and she claimed to she "just about to call me"... yeah right. Another time that I called to check if my diamond had been ordered yet (it hadn't of course) she confused me for another customer and seemed like she actually forgot about me and my situation. This was pretty disheartening especially after having such a pleasant conversation with her in person before this. All in all, I would not suggest going here unless you want to wait several weeks with no results.

super helpful and friendly! would 100% recommend! got some links taken out of my watch and it was…read moresuper quick and easy!

--- SOLD FAKE GEMSTONE ---…read more Purchased a lab-grown emerald and necklace from Tresor Jewelers in December of 2024 and found out after testing that the "lab-grown emerald" was just colored glass. The owner, Sergo offered to do an off-the-books refund over Venmo to refund the cost of the necklace, but four weeks later has dodged calls and failed to provide any compensation. Avoid this jeweler at all costs.

I walked in and my chain was fixed inexpensively and quickly. The process was much easier and…read morebetter than I expected.

Amazing service. Helped us refurbish an old multi generational keepsake ring with a really thin…read moreshank that eventually broke from wear. Also completely recreated the cutout pattern that had fallen out on one side. They are wizards!

Our experience designing my engagement ring at 9th and 9th Jewelers has been incredible. Joe and…read moreBraxton are wonderful to work with and made my ideas come to life beautifully! I had a unique request for an organic metal finish on my band and they aced it. I couldn't recommend more.

I want to share an experience I had in SLC at a locally owned jewelry store named 9th and 9th…read moreJewelers. I tried entering the door, which was locked. I realized the time of day and that they may be closed. The owner had someone inside and mouthed for me to text or call. I found his number on the front door and did as he asked, not noticing "by appointment only." Idk, put "by appointment only" on your marquee sign. As I finished texting him, he saw someone he knew walking by his shop. He unlocked and opened the door, speaking with her and ignoring me. It struck me as an odd first interaction, turning me off. I almost turned around and left, which would have been a better choice than to stay and ask a question. When they were finished chatting, he asked what I needed and told me to make it quick. I said I was looking for a gift, and he responded by telling me he had no inventory. ‍ ‍ It was such an odd experience. Below is our text exchange; I'm not going to post a picture of the present I bought. Reading other reviews he either is nice or a complete unsavory business owner. Yelps information indicates they take walk ins. I'm so glad I didn't give him my business and never will.

I stopped in most of the jewelers in Salt Lake City looking for something fairly specific with a…read morelimited timeframe. The folks running this place are a family affair and were very helpful and accommodating. I feel they gave me a pretty decent deal too. After looking around at the remaining other shops I came back and purchased the item. It needed to be set into another piece they had in inventory. It was ready early the next day. They earned my business and I will likely come back here in the future. In short I am very pleased with the service and the piece.

I couldn't be happier with our experience with McKay! After a sketchy experience at another local…read morejeweler, we went to McKay to design my engagement ring. They educated us immediately about the clarity, cut, and color of diamonds. This made us realize the other jeweler had greatly over quoted us for a very low quality diamond. McKay was so patient with us, extremely fast with the process, and always reached out to us when the new changes to the design were ready. I asked them to make several changes to the ring design and they were so kind and patient throughout the entire process. They genuinely made my dream ring, and found us a nearly perfect diamond for a fair deal. I will always recommend Mckay to anyone I know! Thank you guys so much!

Every time I've brought a watch in they've always solved the problem quickly with good humor.read more

Super talented and friendly to boot. They know what they are…read moredoing and get it right. Best watch repair in the state.

This is the only place you should be going for a wedding ring. They custom made my wife's ring and…read morehave serviced it for years. They made upgrading a breeze and I just had to pay the difference. I got 3x the ring for 30% cheaper than the small rings at other places. If you're shopping for a ring and want something of great value and to be proud of. This is the place. If you want something no one else has. Let them create it. There's no better place in the state of Utah. Take it from a Jewish guy that excessively shopped around before stumbling upon steve at Rocky Mountain. This place is exactly what you want if you love your wife

bought a beautiful Diamond band, was so pleased I had some diamond earrings made. I selected the…read morestones and they had the setting done in gold, they were finished in a week! Super impressed

Exceptional Service at O.C. Tanner…read more I had an absolutely incredible experience at O.C. Tanner, and I cannot recommend them enough--specifically thanks to Justin. From the moment we walked in, Justin was beyond helpful. We were interested in several different pieces, and he took the time to show us an amazing range of watches, including Rolex, Omega, Patek Philippe, and Breitling. What really set the experience apart was Justin's level of knowledge. He is a true enthusiast; he didn't just show us the watches, he shared so many fascinating facts about the history, the movements, and the unique craftsmanship behind each brand. It's rare to find someone who has such a deep, genuine passion for horology and can communicate it so well. If you are looking for a luxury timepiece and want to work with someone who is patient, professional, and incredibly well-informed, go see Justin. He made our visit educational and truly memorable!

Love this place. I was shocked to see some other non 5 star reviews and had to step in and add…read moremine. I've only ever had exceptional service from everyone at OC Tanner. From my very first visit. John Poulson has been fantastic to work with. From the staff that greet me when I come in to the watch techs that size the watches to the security guards that look after the store, everything and everyone is top-notch. I highly recommend them for all your jewelry and timepiece needs.