Everyone at this location is so kind, pleasant and knowledgeable. Mindy greets everyone with a…read moresmile and I witnessed Caitlin being very kind to an older gentleman. He was having some clothing issues and she quietly, respectfully and kindly took care of him.

I had post surgery rehab with premier, and the staff was very nice and supportive. They were always…read moreup to date with my progress and were willing to provide me with whatever assistance I could need in the future

What a great facility and wonderful staff to have for physical therapy. The place is well taken…read morecare of with a lot of specialty equipment to help patients on the road to recovery. The staff are always patient and professional. It's easy to find, near the Walmart in Milford. If you find you need to get physical therapy this is your place! By the way, I submitted an address change as the old address on Walnut street was listed. The new address is 941 N Dupont Highway, by Walmart and The Dollar Store.

This is my second knee replacement in three years and I am so pleased with me service and my return…read moreto walking again! Their professionalism, my healing instructions, the friendly atmosphere, and their team work was outstanding, The place and equipment was kept clean and I felt very safe. I was really impressed with the way all employees jumped in to help each other. Great location. Thanks to all who contributed to my care. Kathy List

On Point Therapy was the best decision we made for therapy. Awesome staff really cares about the…read morepatients and their progress. Because of the awesome staff, my husband made incredible progress back to normal. Thank you so much!

Knee replacement surgery...everyone was extremely helpful, knowledgeable and kind. The procedure…read morewent extremely well with Drs. Burger and Sender. Very happy with results and this facility.

Awful care.she was not a woman in a lot of pain who got sick 2 times being there oh no she was just…read moreabout Medicaid and Medicare .it's crazy how many times this place let my mother down. At one time I was leaving later at night like 7pm. There were people screaming for help and no nurse or aide was even in the area. I ran to the nursing home side and their nursing staff helped those people in total I was waiting 45 mins for help and no one showed. Mom was there 3 weeks and because she wasn't doing enough they were going to kick her out however we brought her home for 9hrs and after an at home nurse saw her they said to call 911 she was so bad she spent a month in Salisbury and now she's on week 2at Berlin and doing so much better. Her bladder almost exploded ( I'm exaggerating a little bit she looked 9 months pregnant) they emptied the catheter 5 times and all of the people in Salisbury hospital said it's the most pee they ever dealt with. She had 2 major illnesses and begged to sleep and they said after 3 no answers Medicaid made them kick her out. I have never in my life herd that about someone with RSV.do not send people to this place bay health in Georgetown behind McDonald's.worst rehab i have ever seen. No clue how they have high reviews except the nursing home side is a small amount better then the other

They don't have a good response to a problem according to the records I was given 18 visits they…read moreonly honor 12 no explanation. Asked to speak to owner and waited 6 weeks for a response. Most of staff was very nice except for the office manager who accused me of hanging up on her. Doesn't make sense why would I hang up when I'm trying to get information on why I'm not receiving my treatment. Moving on hopefully I find a more professional company.

I wrote this letter to Terence M. Murphy: CEO of Bayhealth…read more Your company has been screwing me around for 2 months now. I had two visits for walk in care within a months time. The first time I went for a stomach/ belly issue. When I came in they said the visit was only going to cost me 20 dollars. I didn't think anything of it so I went along with it. A week or so goes by and I get an email saying I owe you 5 dollars. I called billing to ask what this was about. They said that because of my insurance and the way the office is suppose to bill it, it's suppose to be an office visit, not urgent care. So I said okay so they messed something up and I have to pay the remainder of the balance. No big deal... right? Well a week or two later I got a kernel stuck in my throat and it had been there for over 14 hours. I went up to the receptionist and she said it was 20 dollars. I asked if this was considered and office visit or urgent car, because the last time I came in and you only charged me 20 I ended up getting an email that said I owe 5 dollars more. She assured me this was an urgent care visit and it would only cost 20 dollars. I asked, "Are you sure? Because I don't want to get an email saying I owe 5 dollars more. I'd rather pay it now." She's like, no no you only owe us 20. So I said okay. Then after a terrible service that literally lead me no where, because I was misinformed about how I was supposed to get my throat checked. I ended up just having to hope I was okay and not go to the emergency room. So of course a couple weeks later I was sent another email saying I owed 5 dollars. I called billing. They referred me to patient advocacy. I spoke to them several times. They eventually had someone call me and this is where I should have been more diligent to get this person's information, but I was so relieved I just forgot about it. Someone called me from a dover number. She was wanting to get my payment yet wanted to hear me out with what happened. She told me that what I went through was messed up and because of a matter of principal, because I did my due diligence in trying to correct it right there at the counter. She said, "No you know what? We're just going to wave this. It doesn't sound very fair the way you were treated." So I clarified with her several times that it was okay that I don't have to pay this 5 dollars or worry about it anymore. She assured me that everything was okay. So I left it at that. Then 2 weeks later I get another email saying I owe 5 dollars. So I called billing and explained to her everything I just explained and all she could say was, "Well there's nothing in our notes about waving it." I was like, "I don't know what to tell you, this is what I was told." So she said she was going to look into it and call me back later that day. I don't hear anything back for almost 2 weeks. So I called back and this lady just directed me back to patient advocacy, who never answered their phone after I left messages over the next couple days. No one contacted me until this morning where I get and unsympathetic grouchy mean woman who wouldn't listen to anything I was saying I was getting upset and she just got more rude. I explained to her everything that happened. She was basically calling me a liar, which I am incapable of doing. I just can't. Of course I don't remember the ladies name that told me she would wave it. So after being the most unprofessional person I've ever spoke to on a phone she basically gave me no choice but to pay. You're company is the most confused group of manipulative liars I've ever had to deal with. No one could seem to understand that the money wasn't the issue. It was the fact you persistently lied to me for 2 months about this matter. You are the most unprofessional company I've ever dealt with in my life. You have no actual care or concern for your patients. You are the most horribly run medical facility in this state for sure. I should get some sort of compensation just for how you people dealt with me this whole time. Rude and unprofessional. If this is how you run business, then you should not have a business. I'm sure you don't care anymore, because you got your money and that's all you really care about. I'm going to copy and paste this email I'm making on the internet so the whole world can see how you mistreat your patients. So they can have transparency in how you operate and also cover myself for anymore malicious attacks from you. Take care and learn how to properly run a business.  Sincerely,  Matthiew J. Coffin

2 hour wait just for a head cold! They kept taking people in before me that arrived after me. Only…read moreone doctor avalable! VERY CHEAP OF YOU BAYHEALTH!