Unfortunately, I cannot recommend this company. I hired them to refinish the wood on our staircase and they assured me that they had lots of experience and that the staircase would turn out beautifully.
Right away it seemed that they had little experience when it came time to help me select a stain color that would coordinate with my wood floor. They were also thrown off when, after removing the carpet, it was discovered that there were several types of wood that had been used on the stairs. Every time an obstacle was encountered, they seemed surprised, saying they hadn't experienced it before. They also did not put any protection down on my wood floor and, after I politely pointed out that the staples from the carpet removal process were scratching it, they offered to put down protection on the floor.
However, after viewing the final product photos that I sent to them, even they admitted that the end result was blotchy and not a good one. The finish was also rough to the touch. They were in a rush to get to their next job and had applied one coat of stain and two coats of polyurethane in a few hours. I had to reach out several times to get a response to my concern over the poor results and was told that there would be an additional charge for them to come out again to try and fix it. I still can 't believe it! They didn't even want to come and see the results for themselves and possibly learn what they could do differently next time for a future customer.
I trusted them and had made the mistake of paying them in full right away. They had their money and just didn't care enough to make the time and effort to stand by their work or to admit that they just haven't had enough experience to understand and fix the problem. read more