Brian did an amazing job doing my brakes an rotors. he was…read morevery communicated on everything he was doing. after he was done he made sure there was no squeaky noise driving or braking. looking forward again for business

Excellent service! Miguel explained the diagnostic, and completed the repair perfectly! He educated…read moreus on maintenance and improvement options. We are very happy and grateful for the service!!

Been taking my car to Asian Imports Henderson for several years. The shop initially fixed the…read moreemissions problem when the check engine light cane on. Been going there for routine maintenance and upkeep. The service writer and techs are friendly and very knowledgeable. Pricing is very fair when compared to shops in the area.

I had an outstanding experience at Asian Imports in Henderson! I brought my 2017 Honda Accord in…read morefor its 100,000-mile service, and from the moment I arrived, everyone was professional, friendly, and helpful. I especially want to recognize Nicholas Chavez, the Service Manager. Nicholas went above and beyond to make sure I understood the services being performed and answered all of my questions. He was extremely professional, knowledgeable, and honest throughout the entire process. What impressed me most is that I never felt pressured into unnecessary repairs or services. It's not always easy to find an automotive business you can truly trust, but I absolutely feel that way about Asian Imports. I feel confident that they will treat me fairly, do quality work, and not try to rip me off or overcharge me. Thank you to Nicholas Chavez and the entire team at Asian Imports for providing such a great customer experience. I will definitely be returning for future service and highly recommend Asian Imports to anyone looking for an honest, professional, and trustworthy auto repair shop in Henderson!

Great service at a reasonable price. Well informed &…read morefriendly personnel. Comfortable waiting area.

Idk if this guy was having a bad day or what but I called this shop for an estimate and a man (who…read moreI believe was the owner?) answered. He had an attitude that was enough to make me run the opposite direction. He was rude and dismissive. In all my years of dealing with automotive shops, I have never encountered someone with such poor customer service. There's a lot of competition in this industry, and finding a trusted mechanic is important to me. When I find a good shop, I'm loyal for life and I recommend them to everyone I know. But this experience? Absolutely not. If this is how they treat someone who is willing to pay for their services, it speaks volumes about their overall character. I've worked in customer service my entire life, and I firmly believe it's not always what you say -- it's how you say it. His condescending attitude was completely unnecessary and honestly disgusting. If you don't want to deal with customers, then get out of the customer service field. Simple as that. Unfortunately, I won't ever consider coming back or recommending. Clearly he didn't value my business which is fine- I took it elsewhere.

Called and gave all the information for a new transmission said they would call back and never did…read more Changing this review to a 5 star. They called me back after they found my number was off by a digit. Front desk was great and very informative. Seems like a great place.

Needed some help after trying to diagnose an issue myself on my Jeep JK, Bryan was very helpful and…read morehelped me out diagnosing the issue and creating a game plan to get this Jeep up to par. I definitely will be coming back, very truthful, helpful, and honest work!

A very quick respond and great price! Easy to comunicate…read morewith will definatly call them again.

Matt and Johnny are honest and trustworthy professional Auto Mechanics. Excellent customer service…read more Took me nine years of living in Vegas to find them. They give an honest estimate for the job with a great 2 year warranty.

Yesterday my vehicle check engine light came on and went into limp mode. Thankfully I wasn't too…read morefar away from the shop, so I called and got Brice at the right time. Brice and Mario came out, found me on the freeway, figured out the issue and resolved it for me. I know he won't have the time or circumstances to do that for everyone, every time but the fact that he did that for me was impressive and very much appreciated. Thanks, You Guys

You tell them what needs to be worked on so if they can't find the problem themselves they start…read morenit picking at other very expensive alternative repairs that have nothing to do with the repair reported itself . Let alone crazy expensive repair estimates midas well buy a new car .

Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

Rear shock absorbers were replaced this past Monday. After driving away there was a loud clunking…read morenoise that wasn't there when I brought the car in. I drove my car back to the mechanic and got it looked at- he did something/not sure. I drove away again and still the clunking is there, so I went back again to the mechanic. The mechanic said- they needed to order a part and it would come in Tuesday. It's now Thursday of the following week- I can't drive my car, they won't return my messages on the phone or email. My car now has a problem that wasn't there when I first brought it there. I really just want them to contact me back and fix my car correctly. The mechanic is rude. If you have an issue with faulty parts, don't expect him to do anything about it. Also go to a mechanic that can actually fix a car.

Great customer service mechanics were great and fast. Waited while they repaired my brakes.read more

Couldn't ask for better service. John came and fixed my problem in less than an hour. Honest guy…read morewho will be my go to for anything my baby needs. You're a true prince John! :)