One more than one occasion, I have placed an order that ended up having an extremely long turnaround time. Multiple times reaching out and being told that my order was ready for pickup, only for it to not be when I showed up.
The most recent time, after a month, I reached out and asked when my order would be ready and I was told that day. I went to pickup my order twice within a week after that and it was still not ready. I reached out again and explained that, asking a again for an accurate pickup date. My message was read, but ignored for a week. Since I got no response, I messaged again asking for a refund. That message also shows that it had been read but they failed to respond. HORRIBLE customer service and communication. I eventually had to file a dispute with PayPal to get a refund. read more