These guys are fantastic. Not only did they save us over $20,000, but they are professional, honest and very competent. Make these guys your first call.
My wife and I were in the process of purchasing a house that was built in the 1960s. As part of our due diligence, we hired another plumbing company in town (Vero Beach) to inspect the septic system and perform a camera inspection of the main sewer line. They told us that the septic was bad and the bottom third of the cast iron pipe was totally gone, rusted away. Not only did they estimate the total cost of repairs at well over $20k, their process (full repipe) would have required cutting into and permanently damaging the terrazzo floors.
But I got a little suspicious when this other plumber from the other company told us that he "forgot his SIM card" and therefore could not share the video evidence of the degraded pipe. I called the other plumbing company directly, and they never returned my calls.
I called Pipe Surgeons for a second opinion, and because they specialize in trenches sewer line repair (an option that might have allowed us to save the terrazzo floors). Right off the bat, I noticed a HUGE difference in professionalism, integrity and case. Don Miranda, the company owner, personally called me to discuss the job and spent 1 hour on the phone discussing the job and why in his view it was likely that the main line simply needed a good cleaning.
The first crew (John & John) came out to perform the camera inspection, and they spent ~2 hours using high-definition cameras to check every inch of the line. Everything was recorded. Everything was transparent. They showed me (in HD) where the other plumber had incorrectly identified the rusted out bottom third of the main sewer line. Not a degraded, or broken pipe, just buildup of "shoulders" from years (decades) of use without cleaning. They were upfront about the fact that despite that they saw no evidence of a broken, rusted out or failing sewer line, they would not know for certain until the pipes had been thoroughly cleaned.
I found them very knowledgeable, trustworthy and compelling, so I hired Pipe Surgeons to perform the cleaning.
The second crew (Eric and Patrick), came out to clean main sewer line about 1 week later. Again, I was impressed by the professionalism, work and diligence. They concurred with John & John, not likely a degraded line or broken pipe, just the wrong read from the other plumbing company. The entire process took around 8 hours, and again was recorded on video. The transformation of those old pipes was amazing. Totally round, clean and open. Water flows perfectly. They were right, not a broken / degraded pipe, just an old sewer line in desperate need of a cleaning.
I cannot speak highly enough about Pipe Surgeons, Don Miranda, John & John and Eric and Pat. They have earned our business for life. read more