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Pipe Doctor

5.0 (1 review)
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Hepler Geothermal

Hepler Geothermal

(2 reviews)

Hepler installed a WaterFurnace GeoThermal unit in our home. The unit would display a fault code…read moreand state we should call for service. When we would call Hepler would tell us to turn the unit off and back on and the fault code would clear. This went on for a number of years and finally I called another contractor who discovered the cause of the fault. Because we never experienced the reduction in electric consumption and Hepler always ignored our request for an explanation the new contractor looked into the situation. The new contractor discovered that Hepler installed only three wells instead of the five required for the size of our WaterFurnace unit. I wrote to Hepler asking them to correct the problem but they have never responded. It was necessary for us to have two wells and a new unit installed at a cost of $30,000. I would never use Hepler again, would you?

Hepler Geothermal installed a WaterFurnace unit in our home and we never experienced the savings we…read moreanticipated in addition after several years the unit began to show a low refrigerant fault code. Most often when I called Hepler they would instruct me to turn the breakers off and back on which would clear the fault. Eleven years after the unit was installed the fault code occurred twice in the same week and I called another contractor who diagnosed the problem and estimated the cost to repair at $4,000. I asked about my unusually high electric consumption and he asked to see my contract with Hepler. He informed me that Hepler failed to install the correct number of wells which would cause the resistance heat to energize in periods of cold temperatures. I asked another contractor who agreed with the first contractor's diagnosis that our system was two wells short.I wrote two letters to Hepler and they failed to respond . We placed our trust in the Heplers and they have proven that it was misplaced.

Pipe Doctor - plumbing - Updated May 2026

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