Holiday Inn Express is our favorite chain. This location is everything an HIE is supposed to be…read more Well-run, including a good hot breakfast.

Due to Covid only serving togo cold breakfast. When I arrived there were no Kleenex and both rolls…read moreof toilet paper were almost out and I was staying here Sunday-Friday. So I had to go request more after I arrived. On Tuesday out of coffee so had to go down and request more. On Wednesday sink stopped up so asked them to unclog and let them know I would like more towels and I asked for more coffee again plus coffee cups and towels. On Thursday morning the sink only stopped up after using it for a few minutes. Thursday when I got back to room it looked like it had overflowed a little. Thursday evening meeting colleague to go eat and there was a line so couldn't talk to them. That night, I just closed bailed and plugged sink. Friday morning I opened plug you and sink filled halfway. It would be nice if they knew you were staying 5 nights if they arranged for towels, maybe left more coffee and cups in the room, etc., rather than making the guest have to go to them repeatedly. As I checked out they said someone had tried to unclog drain Wednesday - I assumed no one had as there was no indication that I saw that anyone had been there other than drain was dirty and empty when I arrived Wednesday but have gone down on own.

Good afternoon, I made a reservation for two nights for…read moreMonday night and Tuesday night, June 23rd and June 24th, 2025. We were scheduled to check out at 11 am on Wednesday, June 25, 2025 at 11 am. We reserved a handicapped accessible room. When we arrived, Sai- the receptionist, told me the Handicapped accessible room was not available, and they could offer us another room. he gave us the key to look at the other room to see if it was a room we could use. As I returned to my car to drive around to look at the replacement room, there were some rocks in the parking lot, and I stepped on one of the rocks and my left ankle rolled and I fell face forward and rolled and fell on the ground behind my car. I had to crawl over the back of my car and use the bumper to brace myself and get up. After several tries, I was able to get up. I scaped both knees, my right elbow, and injured my left ankle. When we went to the room, the extremely strong smell of smoke begins to aggravate my asthma. The desk chair was sold old and warn, it looks as if it was a chair retrieved from the garbage. All of the material on the desk chair was warn away, and it basically just foam cushion that was exposed. The vents on the front wall were rusted out and peeling. The bathtub was a regular tub and not a low step in accessible shower with grab bars. It was not a room we would be able to use. We returned to the front desk to inform Sai we would not be able to accept the room. AS the evening went on, my ankle became more and more painful. I will have to go to Urgent Care or the ER to have it checked out.

ROACHES AND DOG SH*T should have cancelled as soon as I walked in the ragged lobby. Getting out the…read morecar in front of the room and someone has been letting their dog use the small patch of grass next to the cars and not picking it up. Get to the room and there is clumps of hair on the floor, peeling chair with rice on it and a butt of a blunt on the night stand. The bed had been made but the back side of the pillow has stains. I sit on the bed to IMMEDIATELY start looking for another place and a ROACH is by my foot. I went to the front desk to complain and worker asked if I wanted housekeeping. I need my moneyyyyy

ROACHES. A nightmare. Horrible maintenance. Outlets don't work. Broken lamp stands. Warped and…read moredirty cabinets and doors. Cracked paint and plaster. Broken and scratched furniture. Smelly hallways with people sleeping in them. The luggage cart has been missing for weeks...and they have only one cart!!!! Did I say ROACHES!!!! In the kitchen, bathroom, hallway and adjacent room. As bad as Red Roof Inn next door, but at 2x or 3x the price...and I wouldn't stay there again either.

My boyfriend and I got a room here. I'm literally trying to…read moresleep but I feel on my arm a bump so I start scratching but then I rub my arm completely and it's another bump & I knew they weren't there before so I jump up and it's dark, I get my phone, shine light on bed & it's literally a bug!!! I'm terrified of bugs. And I'm screaming, panicking, I call the front desk they offer to upgrade our room & place us in another one. Once we get in that room, we check the bed and there's literally dead bodies of like 2 bugs in the mattress. So we leave. They offer refund. But this was over a month ago. I still have yet to get my refund. The hotel's manager Nastasha I believe is her name, has been giving me the run around. And I have yet to receive my money. I HOPE THIS REVIEW HELPS ANYONE TO NOT STAY HERE. They are very unprofessional & not clean and this is the worst time to not be clean due to the Coronavirus! Be safe & God Bless!

The staff are the best. Tyler, Max and John were exceptional and made our time in Indiana so nice…read more Tyler is so great, so welcoming and friendly and professional. Max was always a pleasure to see in the evenings when we'd come back fr being out. John was the hardest worker we'd ever seen! He was also great to talk to. All of the staff was hella nice, but these three made it feel like home, and are true assets to the Hilton brand. We had family in a diff room, so we experienced three rooms over two weeks. The pool was heated and very clean. The washers were an experience lol, we had to go to a nice laundromat about 20 min away, Fresh Laundry in Griffith. The hotels washers were pretty rough, we cleaned gross hair and gunk off of one before we decided to not use it. Then the next day 2 of 3 were out of order and there was a line for the one that was working. The gym is great, used it each day. The breakfast and 24/7 coffee/tea/water is also very much appreciated! The lobby is really cute and the elevators are very efficient. Parking is super easy and plentiful. Mostly, this hotel felt really safe and welcoming. Factoring in the crazy good deal we received, if you're on a budget or need to be in this area, highly recommend. Also, water gets nice and hot fast for the sinks and showers. Our if the 3 rooms, 2 had great mattresses and everything was perfect, but the third (handicap accessible room) had a lot of issues w knobs falling off of the kitchen area and the shower sprayer needed to be replaced and I had to tighten the table leg bc it was so loose the table almost fell. The heater and ac worked really well in each unit and the streaming was easy, wifi was stable enough for work. We mostly stay a lot in Chicago (Trump tower, review for that on yelp as well), and we don't think we'll be back in Indiana for future visits, just due to family being more in the city, but if you find yourself in this area- we recommend this place for a great value and perfect staff members. We did have very strange issues w exceptionally crazy stomping and noses fr what sounded like upstairs, but they said no one was above us lol- but we def heard hella running and footsteps like, 8pm to 1-2am for a lot of days so who knows from where that was deriving- sound placement can be deceptive, but there were 5 of us who will swear it was directly above us lol. They moved us w no issues to the above mentioned accessible room, and that was in the top floor, so we had no issues w noise after that and we appreciated how they moved us w no issues.

Well the check process was good, no hassle, my room wasn't ready and they were apologetic for that…read morebut if check in is at 3 then 3 it is and don't coming knocking at 11 pm for check out. Typically when i book hotel rooms i read reviews and look at ratings, pictures as well. The pictures doesn't match, my greatness disappoint at this location was it was not clean, dirty furniture and bathroom was clean, the kitchen area needs upgrading, rust in the fridge on racks. There was dust on the dressers and desk area and trash left under the sofa in the living room area. I pay for good service not convenience. The pool area has no towel. This is a location i will not be re visiting.

Well rooms were clean. The pool and hot tub where nice. Breakfast was good. Lots of options and hot…read morefood was actually hot. The best issue was we were supposed to have an acceptable suite. It was not, a grab bar in the shower yup that it. Since I dont really check to ensure it accessible. I first realized how tall the bathroom sink was when I brushed my teeth. Next was when I woke up at two a.m. the black out rod was high so in a wheelchair I could not close it. Last but the most disappointing at two a.m. I went to the bathroom imagine my surprise there was no grab bar for the toliet. I was stuck for a bit but finally positioned my chair so I could transfer. In a bathroom it could barely fit in. So all in all the hotel is fine. But don't go if you need an accessible room.

Just spent two nights here, and it has a lot of potential but missed a lot of marks. It's also one…read moreof the more expensive hotels in the area, but I don't understand how they justify that price. First, there was no one there when arrived to I check in - I had a long wait until I was able to find someone to help get someone to check in (and there were other guests waiting by that time then too). No recognition of Hilton Honors status. There was no working power available next to the bed. There's a table between the beds with built-in power outlets, but none of them worked, so I had to charge my phone on the other side of the room. Not the most fun when the alarm goes off in the morning and you've got to stumble around to get up for it. Shower water pressure was very low in the mornings. Pillows were terrible. Hot tub is broken - I was told "it's hot but the jets don't work" - but it also looked like no filtering was happening either as there were lots of tiny things floating in the water. I wasn't told about the every-other-day housekeeping. There was lots of noise from the hallway throughout the night. On the good side, I really love the waffles in the morning - especially getting to choose from two flavors. One was chocolate the second morning and that was fantastic. Wish the scrambled eggs were better. Checking out, I wasn't asked how my stay was - and she didn't even actually check me out of the room. I got an alert on my Hilton app that check out was coming up soon, but I had left an hour earlier. Hmpf.

I recently booked a stay at Hotel Allegro in Chicago and upon my arrival, learned that my pre-paid…read morebooking had not been processed. Unable to reach my friends, at that late hour, I was stranded with a rental car and a dying cell phone. In the middle of the night, I wandered searching for a place to stay. As a young woman in an unfamiliar city, this was very scary. Eventually I found Comfort Suites in Lansing, IL, where the front desk clerk lowered the rate for the evening and waived the credit card deposit so I could pay in cash and still be left with some money. There are stories every single day of young women being abducted and your employee, Lenny, saved me. I am traveling to New York on business and plan to book at an Ascend Hotel Collection location, instead of our preferred company boutique location. I will be whole-heartedly recommending your hotels in the future to my connections! If there is some sort of customer service award that you provide your employees, please do extend this to Lenny. He truly deserves it!

This Comfort Suites is not worth its branding and corporate should perform an audit: every other…read moreComfort Suites I have stayed at was a positive experience. Although the staff, from front desk to breakfast area to hallway was friendly, the negatives are: * hand sanitizer in common area broken * coffee machine in main area broken 2 of 4 days * outlets were loose: only found 2 plugs in entire room that could take the weight of an adapter without falling out * ceilings thin: heard footsteps from above and they were just walking * Divots in walls (e.g., toggle locks in wall from previous decor) and walls could use painting * common restroom on first floor not operational

Very reasonably priced. $275/wk for Queen and $300/wk for a King. Book Weekly to save money. Washer…read moreand dryer onsite. $1.50 to wash and $1.50 to dry. It's a pretty quiet area. Staff is very friendly and accommodating. Excellent customer service. There's a microwave and fridge in every room. Pay cash or there's an additional $10 credit card fee. The hotel also has an ATM machine in the lobby. The pool is not in use.

Disgusting. Roaches. Bugs. No help. Crazy work. I couldn't believe it. It was a shame! Do NOT…read morego!

the pictures aren't what they are in person. We needed 1 night to sleep after driving all night and…read morewalked into one of our rooms and reaked like cigarette smoke, our bathroom was dirty and disgusting and moldy on corner roof. The ac in our room never got cold and was very loud and kept us up. The toilet in our room wouldnt flush until 45 minutes after using it. The shower had hair all over it and was dirty. The hallways floors really need updated, but I ain't sleeping there. I would recommend getting a different hotel and paying a little more.

Came up unexpectedly for the weekend and Sam, at the front desk, took care of me. I had explained…read moreto him my unpleasant experience at a previous hotel before coming here. Decent hotel for a last minute need.

Ended up staying the night in Lansing while traveling to Chicago for the weekend and figured the…read moreMotel 6 was a cheap option for the night. I usually don't care about where I'm staying if it's just for a quick 4 hour power nap but this place didn't exactly do very well on my scale. Upon entering the hotel room the first thing I noticed was the stains on both of the blankets, the cigarette burns in a non smoking room, the plastic that was shoved where the sprinkler system was in the bedroom, and the rusty mold on the bathroom ceiling. After covering the bed with a blanket I had brought (always be prepared) I slept just fine and checked out only a few hours after checking in. Overall, this hotel did the trick for a quick sleep but I would definitely not stay here again.

We reserved a smoking room with mini fridge and microwave. Accommodations were not as advertised…read more Key to the smoking room didn't work and manager couldnt make it work. It also had no mini fridge, no microwave and a tv remote that didn't work and wasn't fixed so we were sent to a non smoking. No mini fridge. No microwave. TV remote didn't work and manager didn't synch, fix or replace it. Hot water pressure is weak in both rooms.

NOT RECOMMENDED. First, this hotel does not answer phone calls, even today nearly 4 weeks after…read morethe incident. I made a reservation for October 5, 2025, and then found out my brother had been taken to the hospital and was in Neuro ICU so I couldn't make the trip. I tried to call Starway Inn at 4:30 pm and they did not answer my call, so I called Priceline to cancel, but apparently Starway Inn refused to refund my money. Any hotel who won't refund a reservation cancellation due to a family emergency is untrustworthy. Definitely NOT RECOMMENDED.

checked in on 7/19/2025 the room is dirty I never seen anything like this in my life walls are…read moredirty the bathroom is disgusting. There's mildew behind the door and the toliet The shower pressure is horrible you can't change the settings it's not child friendly the bed is hard smoke detector is hanging from the ceiling