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    Pinole City Hall

    3.3 (17 reviews)

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    Review Highlights - Pinole City Hall

    The drawback is the intense traffic coming and going from Hercules that fills the Bay side Historic Dist.

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    Contra Costa County

    Contra Costa County

    3.0(2 reviews)
    1.6 mi

    they canceled my medicaid despite my clearly still qualifying. i tried to reason with them and…read morepoint out the many reasons (rules and regulations) why I still qualified over many conversations with multiple employees including 'supervisors', but they refused to listen and literally just said if i didn't like it, i could request a hearing. well i did, and the judge immediately sided with me and pointed out to them that their 'evidence' that they used to try and defend their canceling my insurance actually proved exactly why it should not have been cancelled in the first place. great job guys. Edit: Now they've retaliated by closing my benefitscal account, cancelling my ebt card, and took a long time to process a change that would result in higher benefits. And although I know it's in my file that I use TTY, workers keep spam calling me via voice call, even in response to emails I've sent specifically asking them to use TTY compatible device/service, like it really seems like some sick joke! and I complained about this to the "ADA Facilities and Public Access Coordinator" and all she said was "I am not clear exactly what the problem is at this point" and "I am not clear exactly what this issue is." The *ADA Facilities and Public Access Coordinator* is not clear what the problem is when it's in my records that I use TTY and workers keep calling me via voice, even though they know I use TTY (as they are also responding to emails specifically noting this)?? THEN GET ANOTHER JOB! I'm "not clear" how ANYONE could not understand what the problem is when county workers insist on calling via voice to someone who's noted to use TTY, let alone an ADA officer!

    They are amazing here! So sweet in person and over the phone. They make it quick and easy, but also…read morekeeping a smile on their face and a positive great attitude all around. The entire process has been great! Thank you and keep up the great work.

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    US Post Office

    US Post Office

    2.1(63 reviews)
    1.3 mi

    Title: "The Last Customer" -- A Lesson in Rudeness at 4:49 PM…read more I have, over the years, encountered all manner of inefficiency and discourtesy in public service. But today, at precisely 4:49 PM, in the United States Postal Service branch in question, I was treated to a performance worthy of its own cautionary tale. I stood in line, letters in hand, prepared to send out important correspondence. Ahead of me, a woman -- the "last customer," as the clerk rather theatrically declared -- was being helped. I waited. Seven minutes passed. Seven minutes of absolutely nothing. No acknowledgment. No "we'll be right with you." Just the looming presence of a large clock and the even larger certainty that I was being ignored. The clerk, a big white woman with a demeanor that could charitably be described as abrasive, informed me -- without so much as eye contact -- that she would not be serving anyone else. Not because the branch had closed. Not because there was a system outage. Simply because she had decided that she was done for the day. In business, there is a difference between policy and petulance. The former is respected; the latter earns you a review like this. If the USPS is content to have its staff turn away paying customers with open rudeness before the posted closing time, then perhaps the leadership should make that their official policy. At least then we'd all know the rules of the game. Until then, I'll take my business elsewhere. And I suspect I won't be the only one.

    Recently, I have been going to the post office to send certified mail almost every month. The…read morepurpose of sending certified mail is to ensure that my letters are received by the recipient, as l can check the tracking number. Unfortunately, today I encountered a middle-aged white woman who has been working there since 2020. She used to help me send letters before, but I could strongly sense from her eyes and facial expressions that she disliked me. I always held back and didn't show my annoyance. But today, the service she provided for the certified mail really made me angry. As everyone knows, certified mail has two identical numbers, one on the letter and the other for the sender to keep. This white woman insisted that I write the same address on the part I keep, but there was simply no space to write all of it... This is wrong. She was targeting me and making things difficult for me. Before, it was never necessary to do this... Her attitude seemed fine, with a smile on her face... but she was actually very bad. In the workplace, only your professional ethics and knowledge are needed. Please keep your emotions and a calm mindset at work. If you don't like dealing with people, you can change your job. thank you

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    US Post Office - Where's the signage?!?

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    Where's the signage?!?

    Pinole City Hall - publicservicesgovt - Updated May 2026

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