1. Pinole City Hall

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Pinole, CA

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Pinole City Hall

3.3 (17 reviews)

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Review Highlights - Pinole City Hall

“The drawback is the intense traffic coming and going from Hercules that fills the Bay side Historic Dist.”

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Contra Costa County

Contra Costa County

3.0(2 reviews)
1.6 mi

they canceled my medicaid despite my clearly still qualifying. i tried to reason with them and…read morepoint out the many reasons (rules and regulations) why I still qualified over many conversations with multiple employees including 'supervisors', but they refused to listen and literally just said if i didn't like it, i could request a hearing. well i did, and the judge immediately sided with me and pointed out to them that their 'evidence' that they used to try and defend their canceling my insurance actually proved exactly why it should not have been cancelled in the first place. great job guys. Edit: Now they've retaliated by closing my benefitscal account, cancelling my ebt card, and took a long time to process a change that would result in higher benefits. And although I know it's in my file that I use TTY, workers keep spam calling me via voice call, even in response to emails I've sent specifically asking them to use TTY compatible device/service, like it really seems like some sick joke! and I complained about this to the "ADA Facilities and Public Access Coordinator" and all she said was "I am not clear exactly what the problem is at this point" and "I am not clear exactly what this issue is." The *ADA Facilities and Public Access Coordinator* is not clear what the problem is when it's in my records that I use TTY and workers keep calling me via voice, even though they know I use TTY (as they are also responding to emails specifically noting this)?? THEN GET ANOTHER JOB! I'm "not clear" how ANYONE could not understand what the problem is when county workers insist on calling via voice to someone who's noted to use TTY, let alone an ADA officer!

They are amazing here! So sweet in person and over the phone. They make it quick and easy, but also…read morekeeping a smile on their face and a positive great attitude all around. The entire process has been great! Thank you and keep up the great work.

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Contra Costa County

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Pinole Fire Department - Station 74

Pinole Fire Department - Station 74

3.9(7 reviews)
2.0 mi

I just got a new car seat for my 5 month old and wanted to get it professionally installed. I live…read morein El Cerrito and Pinole Fire Department was the closest and most convenient for me to go to. I called AAA first who also does inspections. It took them 4 days to call me back. When I called the PFD, Jerry answered the phone and made the appointment for me at the exact time and day I chose. He was waiting for us outside the Fire Department when we got there. He was very friendly and even got my son to smile at him! I had already installed the seat, but apparently incorrectly... good thing I had Jerry to do it for me!! He re-installed it correctly, went over various features of the seat, explained about hazards and things to look out for as far as driving with my son in the car. He even very nicely recommended that we not continue to use the mirror I have mounted because it did not go through the same safety procedures as the car seat. In other words, it could fly off and hit my son or another passenger in the head. He mentioned that he volunteered to go through trainings to correctly install any car seat. One would be surprised to know how tricky it can be!!! Needless to say that I was impressed with his helpfulness and his knowledge of the installation. With that said, I know that the fire and police departments get a bad rap in Pinole, which I think is ridiculous!!!! They offer a great service to the city and Jerry proved that to me today!!!

Do the people here return phone calls? After calling periodically for two weeks for non-emergency…read moreservices available to the public, I finally entered a time crunch and took my business elsewhere. The folks who work here had better be too busy responding to fire calls or providing emergency paramedic assistance.

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Pinole Fire Department - Station 74
Pinole Fire Department - Station 74

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Pinole City Hall - publicservicesgovt - Updated October 2026

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