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    Pinnacle Orthopaedics

    1.0 (1 review)
    Open 8:00 am - 12:00 pm

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    5 years ago

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    Tennessee Sports Medicine | Sport Ortho Urgent Care

    Tennessee Sports Medicine | Sport Ortho Urgent Care

    4.3(4 reviews)
    54.2 mi

    Got us in same day. X-rays in office and all work completed quickly. Helpful and knowledgeable…read morestaff made a smooth visit

    Beth JuhlBeth Juhl 6…read moreminutes ago The doctor that I saw in Mt Juliet was very professional and very good, but the billing staff is horrible! I saw the dr on 4/12/19 and paid my $50.00 copay. Fast forward to the end of the year and my flexible spending account would not accept the documentation I had to reimburse me my $50.00. I called the office and asked them for more documentation so I can be reimbursed my $50.00 and a new invoice was sent to me (sent that in and received my reimbursement from flexible spending). Fast forward to February and I received a new bill for $50.00. I figured it was in response to my previous inquiry for a new statement for flexible spending and i ignored it. In March, I received another $50.00 invoice and called the office to inquire why. I was told that I should have paid two $50.00 copays on that day, so I still owe them $50.00! ALMOST A YEAR LATER?!?! I am now past the point of being able to claim the second $50.00 copay on my flexible spending account. It is ridiculous that a company can operate this way and no matter how good the dr is, the billing cost me a loss of $50.00! Leigh offered me a 55% discount on that bill, which obviously I took, but I shouldn't have been held responsible for THEIR ERROR! I should also mention that during my phone call with them, she tried to put their error back on me, because I supposedly should have known that I would have two $50.00 copays for one visit! Because of the failure of the billing department, I DO NOT recommend this business!

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    Tennessee Sports Medicine | Sport Ortho Urgent Care
    Tennessee Sports Medicine | Sport Ortho Urgent Care
    Tennessee Sports Medicine | Sport Ortho Urgent Care

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    Tier 1 Orthopedic & Neurosurgical Institute

    Tier 1 Orthopedic & Neurosurgical Institute

    2.3(3 reviews)
    33.8 mi

    I was initially optimistic because they scheduled me quickly, but the actual visit was a major…read moredisappointment and left me feeling incredibly upset. First, the lack of cleanliness and professionalism was shocking. When my fiancé and I were taken to a room, there was a used, messy cast from a previous patient left wide open on the counter. The assistant's response was to say "oh crap," throw it in the trash can inside our room, and leave it there without sanitizing the counter or removing the waste. Second, the consultation was dismissive. I have been waiting two months with a clean break in my finger. Instead of discussing a recovery plan, the doctor tried to talk me out of surgery, asking why I even "needed" it and suggesting that some people just live with unattached bones. As a 37-year-old who uses my hands for everything, "living with it" is not an option. I felt discriminated against--perhaps due to my insurance--and felt like she was only agreeing to the procedure because I pushed for it, not because she cared about my quality of life. Finally, the wait time was ridiculous. After the doctor left, we were told someone would bring a piece of paper to finish up. We sat in that room for 45 minutes. My fiancé had to check the hallway multiple times just to see if we had been forgotten. I left the office in tears and did not go through with the surgery there. I am now seeking a second opinion from a surgeon who takes my injury and my hand functionality seriously. I would not recommend this facility if you are looking for a clean environment or a doctor who listens.

    I broke my leg in two places! Dr. McKinney and his staff did an absolutely awesome job on my…read moresurgery! The staff is professional, friendly and very helpful. I would recommend them to everyone!!

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    Tier 1 Orthopedic & Neurosurgical Institute
    Tier 1 Orthopedic & Neurosurgical Institute - Tier 1 Orthopedic and Neurosurgical Institute is a Orthopedics serving Cookeville, TN

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    Tier 1 Orthopedic and Neurosurgical Institute is a Orthopedics serving Cookeville, TN

    Pinnacle Orthopaedics - sportsmed - Updated May 2026

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