I had a Covid-phone appointment with my doctor yesterday, who said I should drop in to have a blood pressure check (the machines at the pharmacies are not being sanitized & are closed due to Covid), so I got a call from the office this morning that my doctor arranged some sample meds which were ready for pickup. I went in, can't breathe in the required mask, nor hear or be heard in the required mask, either. After a lot of interrogation, I was allowed to have the meds, however, was informed that I could not have the blood pressure checked, without an appointment. Then what was it that I had yesterday? I found the front line staff poorly trained, as it took a long time to find my information on the computer. I'm assuming there were no notations on my computer file, as she didn't know what I was talking about when I told her I was picking up the sample meds. Tick-tock, I can't breathe, so when time is a wasting, I'm getting more uncomfortable by the minute. From most of the interrogation questions, the communication was poor, so I lifted the dreaded mask to answer her question & pulled it down after speaking & got reprimanded by her co-worker to put my mask back on, at which point it already was. So unaccommodating, rude & inflexible. With the plexi-glass and the wearing of masks, its difficult to hear. They can't hear me, & I can't hear them. It was my doc who invited me to drop in for the blood pressure check. They have a guy that does it, so you don't bother the doctor for this. I'm not impressed with this place. My doctor previously had a good clinic with 2 front-line staff that knew everything that was going on, where everyone was courteous to the patients. Then she moved to this clinic. I've been with this doctor for about 10 years. Now this. The front-line staff would get a zero star rating; my doctor is a 5 but I am seriously wondering if I should continue to go there. Too many cooks spoil the soup & they have about 8-10 front-line people to spoil the soup. It is also farther to drive than before, through a construction zone which will be there a couple of years. Not happy today. read more