My experience with Pinnacle Fertility has been incredibly disappointing, especially compared to my previous IVF experience with IVF Michigan.
During my last IVF treatment with IVF Michigan, I felt heard, considered, listened to, and genuinely cared about. I felt like my journey mattered and that the people caring for me understood that fertility treatment is about so much more than a procedure or a bill.
Unfortunately, my experience with Pinnacle Fertility has been very different. I have felt dismissed and, at times, as though my individual journey and concerns simply do not matter.
Recently, I was asked to pay a balance before receiving a service based on an estimate that I had already shown was incorrect ($40 vs $400). I offered to have the clinic contact my insurance company directly to verify the information, but that was refused. We have already discussed the situation, and rather than addressing it. It was treated as an inconvenience. Please do yourself a favor and take your journal some where that will treat you like you matter vs your family becoming nothing more then a check book. read more