I had CO2 laser here in March 2025 and the care of service was terrible and the results are worse…read more I went in for my consult with Dr. Soleymani and described in great detail what I hoped to get out of the procedure/improvements to my face/skin. Dr. explained there was a very aggressive option and one that was milder. It was agreed upon by both of us that I would have the more aggressive procedure which I was totally fine with. They gave me several pages of instructions, what to expect from the procedure, aftercare and products I needed to purchase (not from them but from Target/Amazon, etc.) The Dr. made a point of saying they always call several times to check on the patient between the procedure and the follow-up appointment, he'd provide a cell number so I could reach out at anytime if I had issues between appointments, blah blah blah. I made the appointment for the extra AGGRESSIVE laser and was charged and paid in full for that procedure. I studied the instructions intently, stocked up on the required products, and eagerly awaited my appointment. Day of the nurse numbed up my face, the Dr. comes in and asks, "so what are we doing? We're not doing the full blown (something like that) CO2 are we? I don't think you need to go that deep...how much did you pay?" I'm thinking, 'are you KIDDING me??' 'How much did I pay?' For real? And now you aren't going to perform the procedure that was originally planned?? I protested and reminded him that yes indeed the full blown procedure was what "we" were doing, however, by this point my face was all numb and I had a numbing injection, not to mention a Valium (that they provided, I didn't just pop one in before I got there) that made speaking difficult and debating impossible. Long story short, I didn't receive the extreme, aggressive laser treatment (that I paid for). I never received a phone call or any communication from the office after the procedure between appointments, and the whole experience was so disappointing and frustrating. Never heard from them again. After several months of healing my skin looked worse than before I ever had the procedure and I ended up going to another dermatologist that prescribed Tretinoin and hydroquinone to help with the mess the laser left behind. Now 9 months later the topicals have made an improvement but my skin still looks worse than before the laser treatment. I wasted 3k and didn't even get what I originally paid for, it's so frustrating. I do want to mention I had fractional laser treatment about 14 years ago and the results were outstanding! My skin was gorgeous for a few years!! I thought the CO2 would be more appropriate this time around because I am that much older and felt, based on my research, would be better for my older skin. The Dr. did ask me at the end of the CO2 if I'd ever had micro needling (or whatever it's called) and that I should consider that. WHAT? You're advising me of this now??? This practice might be great for all other dermatological procedures, but I wouldn't use them for cosmetic procedures. Based on other reviews from patients that have addressed issues with this practice resulting in no resolve, I'm not going to bother trying to get mine. Rather, I'm going to write a letter of complaint to the state board just so it's on record and that's probably the best I can expect.

Very Poor customer service. Had a biopsy done and they did…read morenot tell me until after they did the biopsy that results would take TWO WEEKS. With skin cancer biopsy results should be turned in 2 days! Then they would not release and send all the report to a large medical center. They clearly were pissed I would not use them for my care. STAY AWAY!

Dr. Whittington and his team were extremely warm, professional, and knowledgeable. It was very easy…read moreto get an appointment and virtually no wait time! He was very attentive while I was voicing my concerns and thoroughly explained my treatment plan. Dr. Whittington also made sure that I was comfortable throughout the entire process. I was provided with excellent care and can't recommend Dr. Whittington and his staff highly enough! Very pleased with the results and definitely recommend this place.

Dr. Whittington is one of the most through and meticulous doctors I have ever had. He has amazing…read morebedside manner and makes the extra effort for all of his patients. I woke up one morning, on a Saturday nonetheless, with a strange rash on my side. I called around and no one was available. I happened to find Dr. Whittington's website online and called his office which linked me to the emergency number. He answered himself and said he will see me in 20 minutes! Wow talk about commitment. He saw me right away and diagnosed me with shingles. He explained that since it was caught quickly it should be able to be controlled and heal fairly soon. I have heard nasty stories of shingles wrecking havoc and causing incredible amounts of nerve pain but since mine was treated so quickly I didn't experience any of it. To this day I am very thankful for Dr. Whittington taking time out of his busy day to see me. If you have any skin issues please don't hesitate to give them a call. You will love him!

I went for an emergency exam of a rash. I had no idea what to expect. The office is very small and…read morethe exam room lack everything expects a bed. Vitals weren't even performed. I know the better dermatologist offices are a bit of a wait these days but save your 40$ co pay and give it to an office where you'll get your money's worth.

Seen NP Umparrys (Paris) Witherspoon for a problem I was having. She was the only one available…read morewith numerous openings available( that should have been a red flag). I took my chances a made the appointment. I waited in the waiting room for about an hour there was someone else before I heard reschedule her appointment because she was also waiting a long time. I finally get called back. I waited in that room another 45 minutes than I went to the window and asked to reschedule. The clerk went into the room across from me and I could hear her tell the NP how long I've been waiting and she acted like she didn't even know. She was hanging out in the room next door the entire time! The clerk came out and said she'll be right with you, I explained I'll just schedule with someone else, she said it's okay she's coming out right now and she didn't. She wasn't even with a patient she was hanging out with her assistant. So I was like okay, I might as well see her. I wish I would have left, you could tell she has absolutely no experience. I feel like she was winging it, so disappointing. Her assist was very unprofessional just leaning against the counter, chewing like a horse. Each time NP Paris asked her if she documented something she would respond "uh huh, yeah I heard you". I usually see Karen Jordan who is fantastic why Dermatologist Assoc would bring NP Paris on their team is beyond me. Just beware if you want an experienced professional NP Paris is not the one just hold off to see Dr. Jordan.

Reached out to their office to schedule a new patient appointment for a skin check. Was given…read moreinformation that I later found out was 100% incorrect once I arrived for my appointment. The woman at the front desk was very rude and was not able to clarify any of the misinformation I had received. Customer service there is terrible. Do not go here unless you want to be given the run around and improperly charged

From the owner: Illinois Dermatology Institute, top dermatologist at Munster offers medical, surgical, cosmetic…read moreservices. Call us or Book an appointment.

The doctors and nurses are great. The receptionist stinks like garbage. You can forget to…read morereschedule or cancel, they will get to you when they feel like, they said they are so busy. YEAH RIGHT! I walked in the lazy lady was laughing and sitting around. I said I called 7 times and not one person called me back. She mumbled and said I haven't gotten a chance to check the voicemail. Than she's asking me what's the reason for canceling, not your concern. Good thing I came in because she said you still have an appointment. Clowns!!! Yes the receptionist is a lazy clown. I wish there was a zero unfortunately I had to give this review a one star. I wish the doctor had another office.

This is not about the doctor who treated me. The doctor was amazing and found a small amount of…read moremelanoma and was so helpful throughout the entire process. This is about the staff. I know dealing with doctors offices can be stressful, but I have never been treated so horribly, ever, by any doctors staff. The first encounter was when I tried to get an initial appointment, they couldn't get any of my information right. (That's usual, I'm not even frustrated at this point) After making my follow up quarterly appointment I had to give all my information again, because they were saying I had a different insurance than I have. (I have not switched insurance for years) The day before my scheduled appointment that has been for months they tell me their hours have changed and and I have to come in earlier. I couldn't do that since I work and had a very busy schedule. I ask if they can do a half hour earlier instead of the hour they wanted. They cancelled my appointment and didn't answer any of my questions on if another day would work. They told me I should call back. After I call back, the scheduling department had to transfer me to the office directly and say I should hear back from them in 24-48 hours. The scheduling department takes all of my health insurance information again because they tell me I'm not a patient with them. I don't hear back from the doctors office for 5 days. They call me while I'm at work and ask me for my name and say I'm not a patient and have to give me insurance information again. I tell them I'm working and I don't have it on me. (Honestly I should have it memorized by now,so maybe this is on me? I don't think so though) They tell me I have to call back and that it's easy, I just don't understand the phone system.... That's definitely not my problem. I can't get them to call me back or refrain from cancelling my appointment. So, I'm now going to go with Community Healthcare dermatologists because they've never been this difficult for me. Here's to hoping that will be easier. I'm just sad that this is keeping me from seeing my doctor. I really liked this one!

The staff and doctor are very friendly. My main complaint is that Dr. Hoffman rushed through the…read moreappointment wth me. I spent at most 2 minutes with her. I understand that she has many patients back to back, but the least she could have done was sit down. I did not go back for a follow up appointment because I did not want to pay a $40 copay for her to see me for only a couple minutes.