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    Pinnacle Bank

    3.0 (2 reviews)
    Open 8:30 am - 5:00 pm

    Services - Pinnacle Bank

    Personal banking

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    2 years ago

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    7 years ago

    Great service! This is a small bank with big heart located in historic Jackson Square.

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    Ornl Federal Credit Union

    Ornl Federal Credit Union

    (3 reviews)

    It's sad writing this negative review, because I grew up in Oak Ridge and my parents banked here 40…read moreyears or more. My mom passed away and my dad moved out of the country, so we were trying to consolidate his bank accounts. Even though we had power of attorney to handle this, they could not get their act together for us to manage his account. In the end, my dad actually had to fly internationally and come with us to Oak Ridge to handle this by adding us to the account as co-signers. When his CD finally matured so we could close the account, I tried to close out the account and wire the funds to another joint account with my dad. For something this simple, it took hours of phone calls and multiple emails with docusigns. The woman at the bank kept getting details wrong and blaming me. She tried sending the wire transfer twice and they were rejected because of errors like her spelling my name wrong. Each time she would call me at 6am California time even though I told her not to do that because of the 3 hour time difference. Then she would insist we run through everything again. She implied that I gave her wrong information or the receiver bank made an error. I had to take time off work to visit the local banks and confirm the error was her entering the wrong information. The icing on the cake was she tried to charge me the wire fee for a failed transfer due to her spelling my name incorrectly. She didn't mention her mistake; she simply said the wire needed to be resent, but I needed to amend the amount for $50 less, with no explanation. Basically, she tried to steal $50 from me. In the end I had to work directly with her manager. All in all, I think I spent at least 4 hours over the course of 5 days on calls and emails for a task that should have taken 15 minutes at most. For places with online banking, this would have taken less than 5 minutes.

    I have been trying all day to get in touch with a person at this Credit Union and I can never get…read morethrough. So I tried the Chat and they send me to an attorney who wants $59.00 to tell me where to send the information I have to get my father's funds sent to the Estate Account. Which should be a fax number.

    UT Federal Credit Union

    UT Federal Credit Union

    (4 reviews)

    This is in reference to the UT Federal Credit Union that is actually in UT hospital.My son was…read morereleased from the hospital today and as we were leaving the doctor asked me to pick up a CD from Medical Records. I asked the two ladies in this useless credit union if my son could sit there in their chair for five minutes until I got that CD to take to Vanderbilt Hospital and they said no. My son has double pneumonia. And is scheduled for open heart surgery at Vanderbilt in a few weeks so I didn't think it was too much to ask if I (he) could borrow the chair for five minutes so that he didn't have to walk with me since he was out of breath. If it wasn't so sad, it would almost be funny at how cruel people are these days.With that said I'm going to make certain that every family member I have remove themselves from this credit union since they are so heartless and inhumane. I sure do hope those two little ladies that were working on November 4, 2025 at 11:30 am have the day they deserve or better yet the life they deserve. It takes a useless worthless person to do such a thing And I wouldn't let my dog be associated with her credit union. Thank you,Tonya Hill

    UT credit union is a great bank alternative. They have several account options, depending on your…read moreneeds. My family has several accounts there, and we were able to set up everything with no monthly fees. The offer mobile banking, and out of network ATM fees are reimbursed on some accounts. They are helpful and friendly, and you can actually get a live person on the phone. They are good at listening to your needs and finding solutions rather than just saying "we don't really have that." The main branch on White Ave can issue ATM cards immediately, and the Franklin Square branch has Saturday hours.

    Pinnacle Bank - banks - Updated May 2026

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