I am an asthmatic and have congestive heart failure so I cannot wear a mask without getting dizzy…read moreand eventually passing out. The drive through in Oakridge is closed so I had to go in to deposit a check for $40,000. I was treated like trash. I waited outside until they opened (at 10am) for 15 minutes. They tried to hand me a mask and let them know I had medical conditions. They said I would have to wait in another area until someone could take care of me. So I had to wait another 10 minutes. They kept telling me, "It is for your protection". I do not need tellers and supervisors that they are protecting me. I do that. I was first in line and could have been out of there in 3 minutes, it was just a deposit. I was there for 30 minutes sitting in a cubicle. I felt I was a third class citizen. Then to top it off another person was at the counter without a mask! I asked when she was allowed to conduct business like a human and I was not. Their reply was that they missed her. I am trying to find another place for my banking. I have almost $400K in BoA and Merrill Lynch. I will be moving all our funds out of both of them.

My father has a bank account with Home Federal and I had to get help for him because he is…read moreoverseas. I worked with Jill Ghodrat and I want to give her a special shout out. She remembered my father even though it had been many years and she went the extra mile to help get him the information he needed. She was incredibly pleasant and efficient and it was a pleasure working with her. She really made the bank feel personal and friendly with incredible customer service - something that is sorely missing from other banks today.

From the owner: A full-service banking institution based in Knoxville since 1924, Home Federal Bank offers a…read morecomplete line of personal, home, business and commercial banking services. From mortgage and consumer loans, checking and savings plans and accounts, personal and business trusts and investment planning--to retail services, ATM/Debit cards, credit cards, a mobile app and easy, convenient online banking, Home Federal is here to serve our customers' diverse financial needs.

Terry is the MOST helpful banker in TN! I went in last week convinced I had messed up an online…read moretransaction, but he was patient and reassuring and not only speedily solved my issue but also gave me some advice on less stressful + more secure ways of making the transfer in the future!!! I really appreciated it!

Wow, I regularly do business with three credit unions and two banks. Regions is hands down the…read moreworst. $18/mth service charge when all the others have zero charge. Went in person to close this account. Male Teller concurred on the balance, handed me the change, then handed me a stack of bills. Teller couldn't be bothered with counting the bills out in front of me, putting the bills in an envelope OR providing me a receipt. After counting the bills, I noted that it was short $25. Teller said it was a close out fee. Since no bank receipt was provided, no way to be sure that Regions incurred the fee or the Teller just pocketed it. Regions bank account opening docs do NOT disclose a $25 close out fee.

It's sad writing this negative review, because I grew up in Oak Ridge and my parents banked here 40…read moreyears or more. My mom passed away and my dad moved out of the country, so we were trying to consolidate his bank accounts. Even though we had power of attorney to handle this, they could not get their act together for us to manage his account. In the end, my dad actually had to fly internationally and come with us to Oak Ridge to handle this by adding us to the account as co-signers. When his CD finally matured so we could close the account, I tried to close out the account and wire the funds to another joint account with my dad. For something this simple, it took hours of phone calls and multiple emails with docusigns. The woman at the bank kept getting details wrong and blaming me. She tried sending the wire transfer twice and they were rejected because of errors like her spelling my name wrong. Each time she would call me at 6am California time even though I told her not to do that because of the 3 hour time difference. Then she would insist we run through everything again. She implied that I gave her wrong information or the receiver bank made an error. I had to take time off work to visit the local banks and confirm the error was her entering the wrong information. The icing on the cake was she tried to charge me the wire fee for a failed transfer due to her spelling my name incorrectly. She didn't mention her mistake; she simply said the wire needed to be resent, but I needed to amend the amount for $50 less, with no explanation. Basically, she tried to steal $50 from me. In the end I had to work directly with her manager. All in all, I think I spent at least 4 hours over the course of 5 days on calls and emails for a task that should have taken 15 minutes at most. For places with online banking, this would have taken less than 5 minutes.

I have been trying all day to get in touch with a person at this Credit Union and I can never get…read morethrough. So I tried the Chat and they send me to an attorney who wants $59.00 to tell me where to send the information I have to get my father's funds sent to the Estate Account. Which should be a fax number.

This is in reference to the UT Federal Credit Union that is actually in UT hospital.My son was…read morereleased from the hospital today and as we were leaving the doctor asked me to pick up a CD from Medical Records. I asked the two ladies in this useless credit union if my son could sit there in their chair for five minutes until I got that CD to take to Vanderbilt Hospital and they said no. My son has double pneumonia. And is scheduled for open heart surgery at Vanderbilt in a few weeks so I didn't think it was too much to ask if I (he) could borrow the chair for five minutes so that he didn't have to walk with me since he was out of breath. If it wasn't so sad, it would almost be funny at how cruel people are these days.With that said I'm going to make certain that every family member I have remove themselves from this credit union since they are so heartless and inhumane. I sure do hope those two little ladies that were working on November 4, 2025 at 11:30 am have the day they deserve or better yet the life they deserve. It takes a useless worthless person to do such a thing And I wouldn't let my dog be associated with her credit union. Thank you,Tonya Hill

UT credit union is a great bank alternative. They have several account options, depending on your…read moreneeds. My family has several accounts there, and we were able to set up everything with no monthly fees. The offer mobile banking, and out of network ATM fees are reimbursed on some accounts. They are helpful and friendly, and you can actually get a live person on the phone. They are good at listening to your needs and finding solutions rather than just saying "we don't really have that." The main branch on White Ave can issue ATM cards immediately, and the Franklin Square branch has Saturday hours.

Will probably move this after we move to TN. Coming from OR and a credit union. I've checked this…read moreout and you pay much more on savings etc. accounts. I am looking forward to working with you.

The employees here are so helpful. I also have an account at…read morea credit union. The difference in my experience between the two is like night and day. Calling the credit union involves going through a phone tree, and waiting on hold while listening to a recorded message telling me that my call is very important to them. When I opened my account at the Lenoir City bank they told me call the branch if I had any questions. I recently had a question, called the bank, and the phone was answered immediately by a person who question. Someone else overhearing my phone call couldn't believe that I'd called my bank and already had an answer. He remarked he'd still be dealing with the phone tree at his bank. I use banking app for here and the credit Union. The credit Union's bill pay app is harder to use and I'm unable to access it sometimes. Region's app is easier to use and checks I deposit online are available to use sooner than when I use the credit Union.

Very helpful people! Made financing a breeze couldn't ask for a better experience with a bank when…read morepurchasing a vehicle.

Customer service is not very helpful. I had a small issue with fees on an account $20. I…read morefailed to close the account. They sustained no loss but reported me as if I had bad checks causing me issues with another financial institution. Customer service was like talking to a pole. That had no interest in assisting me and were over all just removed from any desire to help at all. This could have and should have been resolved quickly and easily. Don't chose Y-12, go anywhere else but there.