I got to Truist bank on Main st. at 12:45 knowing they closed at 1 but still hoping I had enough…read moretime to get an account made and be able to walk out with a debit card. Jill Rosenberg the branch leader took me at the desk and was checking to see if the person who would usually do this was available turns out he was busy with another customer. She immediately willingly took me to her office and did it herself staying an extra 20 minutes to make sure I got what I went there for when she didn't have to do that. I just appreciate how willingly she was was to help me.

These people are SO kind. Everyone I had the pleasure of speaking with made me feel like I was…read moreimportant and really worked hard to gain my business. Only great things to say about these folks!

The reps are no help at all at the downtown Franklin location. I left a message for the branch…read moremanager to call me... never heard from him. I would highly recommend searching for another bank in the Franklin area.

The staff were very friendly. This doesnt make up for the fact that their website and apps are…read moreextremely difficult to use even for someone who is tech savvy, they also have alot of hidden fees like a 5$ external payment fees etc. Overall has been a n extremely negative experience. I am unable to add external payment methods for my loan even though there is a section to do it in the app it will not accept my debit cards. When attempting to do the "express pay" option (its anything but express) it requires a member number to perform (youd think that would be easy to find) which when you go to your account and actually find your member number guess what? It wont accept that number. It wont allow you to pair an external account with an account and routing number either. Do not finance through them.

Broke up with Bank of America today and set up new accounts here. Mia helped me and made it quick,…read moreeasy and painless. I appreciated her professional demeanor and kind attitude. I had a great experience overall!

I was welcomed in upon my arrival by Joel. I informed him that I needed to make a payment on a…read morecurrent loan and needed to ensure a quick payment to be applied on that day. Joel was extremely helpful and expedited the transaction process. I received my receipt and was able to make my other appointment without delay.

I've tried all sorts of banks - large national banks, regional players, online only banks, and…read morelocal banks. WB&T meets my basic financial needs with great service, while most larger banks feel more sterile and distant. This branch has a warm, inviting atmosphere along with complimentary coffee and, occasionally, seasonal treats. The staff are welcoming and friendly. As a smaller community bank, their technology isn't as advanced as some of the larger banks, but they make up for it with personal touches. If you're tired of impersonal large banks changing policies, fees, and ATM networks, or just want a more personal, local touch, give WB&T a shot.

I will never accept a personal check from a Wells Fargo account again. Tried to cash a check from…read morework I did over the weekend and Maria and Alexandra refused to cash it even after I provided two forms of ID. They claimed they will not cash a check of any amount without first talking to the account holder on the phone. Because the client was at work and unable to answer the phone they would not cash it. According to the policy online they should have been able to cash any check below $2,500 but they claimed that they can't cash personal checks without first calling the account holder and talking to them while you are in front of them.

The bankers are courteous and helpful. I've never had an unsolved problem in the years I've banked…read morewith them.

All of the people working at this branch were extremely helpful today. We needed to have funds…read morequickly put into my son's account at another branch. After I obtained a cashier's check, then found it wouldn't get show-up in his account, they helped me return that check and wire money. They went beyond to help.

From the owner: Looking for a bank in Franklin, TN? The Parkway Commons branch is located on Columbia Avenue, next…read moredoor to Chili's Grill & Bar in Williamson County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 237 branches and 338 ATMs across TN that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.

Upon entry I was greeted by a big smile. I always like to meet my bankers and who is handling my…read moremoney and was given great insight on my business account and how to build business credit. Very appreciative of the steps the staff take to make you welcome.

The staff at this location have been friendly and the branch is modern and clean inside. As soon as…read moreyou enter, you are quickly greeted. The downside though is Regions offers very uncompetitive product offerings- you can and should bank elsewhere to earn such higher interest rate on savings- it is a shame that they have to have such poor products when their staff is as good as they are.

We had a wonderful experience with Jason Barto in finance. we did a construction loan highly…read morerecommend Jason for doing your finance needs for homes...

This Regions Bank is located directly on Carothers and is larger than most branches you see these…read moredays. It is of the old school bank buildings that are larger with a couple levels. Still with that, all the action happens on the main floor, which is where I popped in one day after a nearby doctors appointment. While most of my banking is done via the app, I was after a new bank card, as I had to cancel mine due to fraud and for some reason the mailed card was taking way longer than needed. Service was helpful, efficient and made the process really easy. I have banked with Regions for close to 20 years now and easy experiences such as this keep me loyal!

If you are considering opening a new account, moving bank accounts, needing a business merchant…read moreaccount, or anything else involving banking, consider Regions...and specifically, this branch. These guys are as customer-oriented as they come, and in an area where banks are a dime a dozen, Regions really stands out. They have served me and my business for years and me personally for two decades, dating back to before AmSouth was acquired by Regions. Next time you're thinking if you'd be better off switching to another bank, consider these guys.