I have always had good experiences at this branch. I usually do the drive through (or rather, drive…read moreup & hop out since I'm short). I appreciate that they have so many ATMs so you don't have to wait. Parking is good and far away from the insanity that is the Pruneyard. There's always cash in the ATMs and it doesn't shut down for maintenance as soon as I walk up. I had to go inside for the first time today. First off, it was very easy to make an appointment with a Banker using the app, and then reschedule it when something came up. I was warmly greeted and asked to take a seat while I waited for my appointment. Yes, the line was long. Yes they only had one teller. Why? Because the other two were sent home by the manager because they were sick. You don't want a place that forces sick people to work, do you? They do have a greeter who tries to triage and I thought that was very helpful. I did have a comfy seat while I waited. And then the manager came to help me herself. It could have been complicated but she found a way to make it easy for me. So thank you. Everyone who was shocked by the long wait times, remember it's difficult to hire right now to get people to come onsite. Remember people get sick and you can't have anyone sneezing or coughing onsite. Let's all be a little more patient and appreciate what they are able to do with what they have.

I am not surprised by this bank's low rating. There is always a huge line and very few tellers…read moreavailable. There is no bathroom inside the bank for customers and no food samples or anything. I remember banks used to have free coffee and cookies. Waiting in line and smelling peoples BO is just disgusting. If you have any other options, I would suggest finding a different bank.

Did you know that Chase Bank can close your account anytime they want and for no reason whatsoever?…read moreWe were banking with Chase Bank for over 12 years and they saw it fit to close our account and paralyze our ability to operate. My suggestion is that you look for a different type of bank and not one that pounces on you when you least expect it. If you want to a consistent bank account and not worry about having your account suddenly closed without giving you ample warning, bank with someone else.

I have to write a review about this absurd experience at this Chase bank. I usually have really…read moregood experience at all chase branches: staff members are friendly, highly efficient in helping me with all kinds of financial matters. Today I came to this branch while all other staff members greeted me and helped me nicely, this lady in the picture had a very unexpected rude attitude. I was taking a break in the lounge after my business at the bank was done and was looking to see if they happened to have some snacks available. This lady checked me out and after I told her what I was looking she said "what do you mean by snacks? " as if I were asking an insane question. I was really surprised. I've had coffee, water, small snacks at other chase brunches while working with them numerous times before. I sat for a while and left and she chased me out to the parking lot and said I wasn't allowed to take pictures inside a financial institution. So right this is: a picture of her without any surrounding details or whatsoever of the interior of the bank itself, but I do want to let everyone to know what this lady does and what a bad attitude could affect customer satisfaction and relationship.

If I could give this location and customer service 0 stars I would. The branch manager here has…read moreabsolutely zero manners. After I arrived, the first thing he said to me was that he tried to call me multiple times in an unkind and hostile tone. I told him I received calls listed as "potential spam" this morning before my appointment, but nothing appearing from a Wells Fargo number or I would've answered. Mind you, I also got a text confirmation at 10am (after those "calls" he made) CONFIRMING my appointment. Why would the text confirmation occur if they had to cancel my appointment due to a sick call? He couldn't answer that. If I had gotten a cancelled appointment text, I would've called immediately rather than waste my time going to the branch location just to be told they couldn't fit me in, when they should've made arrangements accordingly. Mind you, when I later tried to call the branch to get his name, no one even answers the phone (and I tried multiple times), so even if I did call back, it wouldn't have done any good from the lack of phone service. He also had this full conversation with me in the waiting area standing and hovering over me, rather than being professional and asking me to come sit and talk/resolve the issue in his office space. The branch manager then blamed the other branch who helped me make this appointment last week, saying it was with the wrong person they made the appointment with, but also "claimed" he didn't even realize I needed a notary until I arrived and all of a sudden they called out "sick", too, in addition to the banker who called out "sick" earlier? It feels as if he makes things up to his own needs, instead of explaining what actually happened to cause the miscommunication or lack of staff/overbooking and apologizing for it. He placed the blame on everyone but himself. And then instead of helping me when I was upset and asked for someone else to speak to, because I didn't feel like he was being helpful or kind, he said he was the branch manager and there wasn't anyone else to speak with. (At this point he could've literally found ANYONE else with human compassion and a soul and their personalities would've been better than his awful one). He told me I had to make another appointment on the phone app or he could make one tomorrow. I told him I work nightshift, I can't do tomorrow (he continued to try to convince me to make an appointment the next day THREE times instead of listening to me that I couldn't come any other day this week due to my nightshift schedule). I repeatedly asked him why can't he call some other branches and help find me another location that might be able to squeeze me in (since you can't do same day online). He said that I can do more on the app and that I should do it that way. I told him I had no issues with the other branch making an appointment for me before, at which point he again said they did it wrong and he would be calling to report that person. I said even if he did it wrong, at least he tried to help me, which is more than I'm feeling at this point. I then was tearing up from frustration at how he was treating me and said I was upset and he was making me feel like I no longer want to bank with Wells Fargo. He then stood up and said "then I'm going to walk away now" and left me in the waiting room. Even if this was a scheduling mistake, this branch manager did NOTHING to make me feel like he cared about my situation or helping to make things right from a customer service standpoint. He's a disgrace to Wells Fargo and I hope they provide him with some serious re-education on what customer service means or better yet, find better employees to represent their business. The next WF location I drove to (immediately afterward) had no issue whatsoever helping me and providing good customer service with my situation, as well as compassion for the terrible experience I just had. This just goes to show you that the Hamilton Plaza branch and its manager have some serious customer service issues and my recommendation would be to avoid the Hamilton Plaza Wells Fargo at all costs.

On Wednesday, November 20, 2024, at approximately 9:19 a.m., I received a phone call from Wells…read moreFargo Bank. Much to my surprise, I was informed that I had to reschedule my request for Notary Services from 12:00 p.m. to 10:45 a.m. Unfortunately, my home bank canceled my 10:45 a.m. appointment because I was 15 minutes late, and my 12:00 p.m. Notary Appointment was given to someone else. They then asked me if I wanted to reschedule at another bank. I declined because I did not want to risk encountering the same issue again. I did not want my first appointment canceled in the first place.

Had the occasion to use this Branch. The Teller named Eddie helped me. He was polite and efficient…read moremaking sure I had accomplished my tasks. Had a nice smile too

Visiting this Chase location was super easy! I just swung by this morning and was seen right away -…read morenot sure if the rainy weather helped with that. I was in and out of this location within 10 minutes. Michelle helped me and she was so wonderful. The other members of this location were sweet to greet me when I walked in. It's conveniently located at the Pruneyard. I highly recommend this location.

Always excellent service. So glad they are in my neighborhood…read more Very seldom any wait if I need to come to their office

I've been a TechCU member for over 30 years. Tonight I was denied a $4K purchase DESPITE:…read more- holding a 5 figure $ balance - providing all answers to security questions, e.g., date of birth, last 4 of SS#, mother's maiden name and amount of last purchase- $50 at Lucky - an excellent credit rating . I simply wanted to make a purchase using MY OWN MONEY!!!! It is an unreliable company and I'm changing for a better banking experience.

I have never had an account here! However,the manager allowed me to buy huge amounts of pennies my…read moredaughter ran through this machine in order to extract the copper pennies from the aluminum/zinc ones and recycle them for profit! :) http://www.youtube.com/watch?v=wM9RnDJo9D0 Anyway,the manager was very helpful and the staff here very friendly and understanding as well! I would open an account here if I needed another one and just may!

First Bank is the bank that we use for work, so I come here pretty frequently. This is the…read morefriendliest and most helpful bank I've been to. Every time I step in I'm always greeted with a smile. All the employees are very professional and easy to talk to. A couple of times when I am not sure what to get for lunch, they've been able to recommend some great places to eat. The line doesn't get as long in comparison to my experiences with other banks I've used. I find the location extremely convenient, as I can drop off checks during lunch then find food to eat easily since it's located directly across the street from The Pruneyard. I've noticed that my favorite banker no longer works there. =( Where'd you go Vicky, you are the best!

Walking into this branch is like taking in a time machine to the 1950s. I'm sure there was a reason…read morethe builder created those thin little windows on the south side. But ignoring the aesthetics of the interior, I have found the people who work at the branch to be very helpful. I have a business checking and savings account here and they have always done a great job helping me with account questions and issues.

My husband and I on two separate occasions have had a bad experience with a teller named Aida . She…read morehelped my husband on one occasion he was given a hard time over cashing a work payroll check (he has an account and has the generally the same amount monthly check ) and she told him "we don't see many of your people with checks like this " . I just went in today to cash my own work check and she had an attitude the entire time rolling her eyes and acting like she couldn't hear me . She's blatantly racist and extremely rude . I will also be reporting to corporate.

This Wells Fargo branch by far has the best employees and provides the best service I've…read moreexperienced at any Wells Fargo so far. This will definitely be the only branch I go to for banking needs moving forward. Both Terri (the branch manager) and Cole (who helped me with notary services) go above and beyond to make your experience wonderful. They immediately made me feel welcome and heard (after an awful experience at the Hamilton Plaza Wells Fargo location) and went above and beyond to ensure that I was helped promptly, kindly, and with superb customer service. Wells Fargo is so lucky to have Terri and Cole as employees, they truly made the world of difference in a wonderful customer service banking experience for me.

Not for most paying fees on small devices that's what credit unions are for but check cashing! Yes!…read moreClean , small Feels safe and quick Just as the Walker ordered. My sister in law ran a branch and I've had an account ever since! Nice convenient small branch! ‍

I've been a member since my teens (I'm now 40) and I've always had great experiences here. I've…read moreever had any issues.

There was only one teller and she was busy. Eric came over to me and asked if he could help me.He…read moreeven assisted me to the chair in his cubicle.i was using a walking stick for balance and he walked right next to me instead of in front of me. We concluded my transactions and had a friendly chat afterwards.i felt like a valued member!,