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    Pinnacle Advanced Primary Care

    4.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    Optum

    Optum

    1.7(32 reviews)
    0.6 mi

    I love my provider and it pains me to give only a 2 ** rating due to the slack customer service…read morereceived at the reception counter in the lobby entry. I arrived at my appointed time and the two women behind the desk had their faces buried in their computers, neither of them were on the phone with anyone, nor were there any patients ahead of me at either of their stations. I waited over a minute at the check-in "Wait Here" point, then wondering if I even needed to wait there since I had previously completed the online check-in prior to my arrival. When I asked if I needed to continue waiting, one of the ladies blurted out with a rudely brisk, "Just wait. I'm busy." .... AND STILL WITH NO EYE CONTACT OR COURTEOUS WORDS SPOKEN, such as a, "Good morning! I'll be right with you!" Mind you, this was the third time I came for my appointment over the course of 3 weeks, only to find out the two previous times AFTER MY ARRIVAL!!, that it had been canceled by my provider due to personal reasons. Soooo, not sure who the office manager is, at this location, but they need to get their act together and replace or retrain the two ladies at the entry point. I'm seriously considering changing my provider services to another more competent location.

    My provider used to be called New West Physicians but changed to Optum last year. I went in for my…read more'free' Medicare Wellness exam in January and was charged $141.00 for my visit. According to Optum customer service my doctor discussed something out of the ordinary with me that resulted in the charge. I wasn't prescribed any additional tests or referred to a specialist for further examination so I'm really at a loss as to why I am being charged this additional fee.

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    Pinnacle Advanced Primary Care - familydr - Updated May 2026

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