I was very disappointed with my experience at this antique and nostalgia shop.
During our visit, I found a beautiful wicker writing desk/secretary priced at only $75. I thought it was a wonderful deal and immediately went to tell my husband, who agreed that I should purchase it. Our vehicle was already full of furniture and other purchases, but because this piece was relatively small, I believed it would fit on top of one of our cabinets.
Wanting to be absolutely certain, I went back inside and politely asked if the owner had a measuring tape available. I was told that she could not take the piece apart because there were too many customers in the store and that I would have to come back another day. I explained that we were only visiting the area and lived quite a distance away.
By the time I returned outside to speak with my husband, the last customer was leaving. From my perspective, preparing the piece would have involved simply removing a few items from it. I left feeling disappointed that there was no effort made to help complete the sale.
My husband and I own an antiques and collectibles business ourselves, and we strongly believe that customer service is extremely important. We have always tried to go the extra mile for our customers because they are the reason a business succeeds.
The shop had interesting items, and I truly wanted to purchase this piece, but the lack of customer service left a negative impression. Sadly, this experience cost the store two potential repeat customers. read more