My fiancé and I have been residents at Pinewood Estates for three years in a one-bedroom apartment and recently upgraded to a two-bedroom unit at Pinewoods Crescent on April 1, 2026. Unfortunately, upon our move-in day, we immediately noticed a strong cigarette smoke smell throughout the apartment--something that was not present during our initial viewing.
On move-in day, the property manager acknowledged the issue, and while management reportedly spoke to a neighboring unit, the problem has continued. The smoke appears to be entering our apartment from another unit, likely through the building structure or HVAC system, making it unavoidable.
This has made our living space uncomfortable and concerning from a health standpoint. Secondhand smoke in a multi-unit building is a serious issue, and it has significantly impacted our ability to enjoy our home.
Additionally, there was no clear smoking policy disclosed in our lease or advertised online, which would have been important information when deciding to upgrade and remain in the community.
We hope management takes meaningful action to identify the source of the smoke, address how it's entering our unit, and enforce a clear policy to prevent this ongoing issue for current and future tenants. Please be aware that Pinewood Estates does not care about the lack of smoking policies in their complex. They allow tenants to smoke in their apartments as they please with no consequence. read more