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Pinecrest Station

5.0 (1 review)

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3 years ago

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Old Cutler Marathon

Old Cutler Marathon

(5 reviews)

After filling my tank, I paid to use the tire air fill. It did not run for long enough…read more When I told the attendant, Larry, about this, his first response was, "I see it ran for 4 minutes" (it did not). When I told him it didn't, his next response was, "Pay another $2.50 then." I calmly told him I had already paid. Instead of helping, he escalated immediately and told me he would call the cops on me if I didn't leave. I said that was fine with me, and he then pulled out his phone and started recording me. When I said I would be filing a complaint with Chevron, he called the manager, Manny, over -- not to address the issue, but as a "witness." If this escalation suggests I was aggressive, I was definitely not. This was a massively outsized response to what I thought was a simple request related to a malfunctioning air pump. The speed of the escalation makes me think this may be a recurring issue. Based on this experience, this location does not meet a basic standard of customer service. Staff should be able to handle straightforward problems without immediately escalating to threats and recording customers.

Well, it isn't too big and it's store isn't as good as others, but the pumps are usually free of…read morecustomers, which is specially good when you're running late to work but you're too empty to make it without filling, and it has the added advantage of being the cheapest gas station within the radius I'm willing to travel before it becomes more expensive to waste gas driving to a cheaper one than stopping here. The Shell across the street usually has competitive prices, so you may want to check both up before stopping, though most of the times, the Marathon is a couple of cents cheaper.

Pinecrest Station - servicestations - Updated May 2026

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