I wish I could give this daycare zero stars! They have an unrealistic expectation of child…read moredevelopment. During a tour, I thought it would be a safe and nurturing learning environment for my son. I explained to ALMA LUYANDA, the director, that my son has speech delays, is very energetic, and doesn't listen well. She assured me that it was just two-year-olds and that they could handle him without any problems.
Despite the high price of $366 a week, I decided to move forward with this place. However, shortly after she started getting my money, on the fourth day (less than a week later), she called me into her office to discuss concerns about my son opening doors and not napping. At the end of the conversation, she asked me to "talk" to my two-year-old about the rules. This was strange to me, but I tried. I developed this outrageous anxiety daily, trying to watch my son on their cameras to see if he was truly doing anything wrong.
Over the next three weeks, I received three incident reports and was instructed to pick him up twice. All these incidents were completely within the scope of what a two-and-a-half-year-old would do. Instead of making efforts to create a safer environment for impulsive toddlers, they chose to blame the child and their ability to self-regulate.
The second time they called me to pick up my child for opening doors, I asked, "Are you asking me to leave my job because my son is doing something a two-year-old is supposed to do? I pay you almost $400 a week for you to keep him safe?" Alma lost her patience and kept telling me he wasn't being safe. I explained that's why I pay you to do the job of keeping him safe because I can't do my job and keep him safe. I asked if I would get any kind of compensation or discount going forward. Alma explained that I wasn't because the rate is the same. Then she said she was short-staffed (I did know one of his teachers was out for her birthday, and I love her, but that's not her fault), so they couldn't watch him that closely because it's a big group. That simply doesn't matter to me because the price was the same, and you, as a manager, have to figure that out. I shouldn't be inconvenienced because you're short-staffed. She then explained that I would have to find a new daycare, but I had already paid for the upcoming week. My son's father went to get my son, and I asked him if I was getting a refund or if they planned on keeping my son. Alma also lost her patience with him and called the police, lying and saying he was threatening her! Which never happened. She banned him from the property and filed a police report! It feels like it's race-driven and not a conducive environment for toddlers.
In reality, my child is just larger than most and has access to things that many of his age wouldn't have, but he has the same maturity and physical development as any other child his age. I am extremely disappointed by the sheer disrespect and lack of customer service I received. My son is a happy, friendly, and curious kid. He shouldn't be penalized for that..
All in all, I would recommend no one bring their children to this daycare unless they are robots that listen to everything they are told regardless of age. I am very disappointed!