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    Pin Michael, MD

    4.2 (5 reviews)

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    SCV Quality Care - Entrance near Valencia Bl.

    SCV Quality Care

    3.3(102 reviews)
    1.6 mi

    SCV Quality Care has been by primary care provider for several years now. I have had only positive…read moreexperiences in every aspect from this clinic. From the friendly and patient front and back office staff, to my knowledgeable and highly professional PA, Harold Wong, who I have gained immense trust in. Dr. Wong listens carefully to my concerns during visits, and has greatly improved the condition of my health since I first began going to SCV Quality are. His knowledge in primary care is remarkable, and I appreciate that he always considers my specific situations for my care. My lab results have all normalized under his care, and I credit Dr. Wong completely for that. Can't forget the staff. All the staff I have encountered at this facility are incredibly friendly, professional, and efficient. From the simplest phone call to request a prescription renewal, or a quick call to update my insurance, each and every member of the team at SCVQC has been a pleasure to deal with. I can only speak from my own experience, and I am grateful for the excellent care I have received from everyone at this clinic. I would recommend this clinic to anyone in search of a primary care provider, or in need of urgent care.

    Third strike for SCV quality care. Been coming here for years now. Was okay in the beginning, dr is…read moregood guy and staff was okay. But one day I came in for FML paper works to get fill out by dr. Had the worst office manager with bad attitude and rude come and tell me that they couldn't do it. But later I came on my appointment and the dr did it for me. Second time I had problem with them is when I came to my appointment and they said I did not have one. I had to make a new appointment and came back with the appointment card that they gave me for the appointment that they said I did not have. Now strike three, I came in for blood work on my day off today. A week before my appointment like my dr told me to do. They said they couldn't do it because it says on the paperwork to come in April. I told her my appointment was April 3 and this was a week before. Then I ask is the dr in today, she said he comes in at 9:00am (it's 8:45am). Okay I gave her the paper for the bloodwork to give to the dr when he came in. Because I'll be in the area for a couple of hours. I called at 10:20am to see if the dr got the massage. She said she emailed him ( email dr why there in the same office). Called again at12:00pm as I'm leaving the area. Again they said the email him and then I said I'll do it when I have my appointment on April 3. So I fasted for nothing. Then I got a call 1:55pm saying I can do the bloodwork today. Really!!! I'm not in the area anymore and it take them over 4 hours to get back to me when the doctor is a few feet away. WOW I think I'm going to look for new doctor. Very disappointed

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    Joseph M Lavi, MD

    Joseph M Lavi, MD

    4.1(24 reviews)
    0.3 mi

    I recently called this office in an attempt to establish care with a primary care physician, and…read moreunfortunately, my experience with the front desk representative, Jill, was very disappointing. While I understand being short-staffed can be stressful, I was placed on hold multiple times during the call while Jill repeatedly emphasized that she was working alone and assisting patients in the lobby. Although I tried to remain understanding and patient, the interaction became increasingly unprofessional. When I attempted to explain the reason for my visit regarding pre-operative care, I was told that I needed to drop off my pre-op orders before even being able to schedule an appointment. While I was willing to comply, the process seemed unusual and was not clearly explained. What concerned me most was Jill's demeanor when I politely asked for her name and role at the office for my own reference. She appeared offended and questioned why she was "being interviewed." Her response and overall attitude made me feel uncomfortable and unwelcome as a prospective patient. Customer service and professionalism are extremely important in healthcare settings, especially for new patients seeking care. Unfortunately, this interaction left such a negative impression that I no longer feel comfortable establishing care at this facility.

    Doctor Lavi is unprofessional, unreliable, and a liar. My husband was diagnosed with Gout after an…read moreurgent care visit and was indicated to follow up with his primary doctor. During his visit with Dr. Lavi he insisted he get new blood work to confirm his diagnosis yet failed to submit the right order. The office acknowledged their mistake but said the doctor refused to put in the correct order because my husband had been approved to see a podiatrist (for an unrelated issue) so he recommended he have the podiatrist treat him for gout. When I called member service to report him they disclosed the doctor had no notes about gout in his file. He failed to do his job in every way.

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    Pin Michael, MD - familydr - Updated June 2026

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