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    Pilates Designs

    5.0 (4 reviews)
    Closed 8:00 am - 4:00 pm

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    12 years ago

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    12 years ago

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    11 years ago

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    9 years ago

    The best equipment! We are so grateful to know Sylvia and her team and have the beautiful equipment at alinepilatesnyc.com

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    Peloton - I guess these things are going to take a long time to get repair parts! Nice work Peloton. 05/30/23

    Peloton

    2.8(21 reviews)
    2.2 miUpper East Side

    Since my friend Xavier reviewed Peloton, I thought it was time for me to do so as well! I love my…read morePeloton, which is odd, since I loathe exercise in all its tourtureish forms. But in Peloton, I have found something that works for me: 1) The privacy of my own home keeps me from feeling embarrassed about my fitness level or ability to keep up. 2) The convenience of the bike being in my own home eliminates my favorite, lifelong excuse for not working out, the convenience factor. 3) The leaderboard gives me an element of competition without the judgy onlookers I always felt I was subject to (real or perceived) at cycle gyms or spin classes. 4) Once I'm on the bike, I have no intention of not finishing, and while I'm there, I might as well add 10 minute arms class and a good stretch. 5) Instructors like Tunde really make the bike for me. I literally miss her voice in my head if I go to long between rides. I need her encouraging "C'mons" to keep me going. I'm taking off one star for something that makes me insane about Peloton. The freaking branding could not be worse. Do you know who Peloton appeals to the very most? The XL crew. The crew that has never felt comfortable going to the gym or changing in a locker room. But will you ever see a single person who is bigger than an XS in their advertisements? Never. They've gotten so much shit for their goofy ass ads set in glass box houses overlooking rainforests and high rise apartments with the Peloton looking out over sweeping views of the city. The pandemic would have been the perfect time to showcase all the lo-fi, no-frills, no nonsense people and places of Peloton. But instead, we just keep getting the glistening fitness models who have never gone a day without their green juice. Why not show the world that Peloton is for everyone? They'd probably change a lot more lives.

    I expected significantly better service from Peloton. My Tread screen stopped working, and over the…read morecourse of trying to resolve the issue, I contacted Peloton approximately 8-10 times. Unfortunately, the third-party company Peloton uses for service was one of the worst experiences I've ever had, both based on my experience and the reviews I later read online. It's honestly shocking that Peloton partners with a company like this. The first appointment was scheduled, and I took a day off work expecting the issue to be resolved. The technician never showed up -- no call, text, or email. I had to call Peloton myself only to be told the technician had called out sick. I rescheduled for the following week and took another day off work. The second appointment resulted in another no-show. Again, no communication whatsoever. After contacting Peloton yet again, I was informed the technician could not make it due to traffic. By the third appointment, my frustration was already through the roof. The technician finally arrived, but showed up wearing sweats and slippers, which was extremely unprofessional and not at all what I would expect representing a premium brand like Peloton. I had clearly requested during all three appointments that the technician call 30 minutes before arrival. Instead, I received no notice until he was already outside my home. Because of the repeated delays and time off work, I had no choice but to work from home that day and was in the middle of a meeting when he repeatedly called me back-to-back until I answered. I could see him outside through my cameras, but I was expecting the agreed-upon 30-minute notice. He ultimately waited only about five minutes. When I addressed the lack of communication, the technician attempted to blame his assistant for not calling me. I explained that ensuring proper communication with customers is ultimately the technician's responsibility. At that point, he diagnosed the issue and informed me a replacement part would need to be ordered, requiring yet another appointment. To make matters worse, when I contacted Peloton to order the part, I was initially told I would need to pay approximately $120 out of pocket despite the repeated scheduling failures and poor service experience. During that call, the representative actually hung up on me. I had to call back again, and while the final representative was at least more helpful, I still ended up paying for the part simply to move the process forward. Once the part arrived, I refused to have the outsourced service company return to my home. Thankfully, my husband was able to replace the part himself and get the machine working properly. Overall, this was an incredibly disappointing experience from a company that markets itself as premium. Between the repeated no-shows, lack of communication, unprofessional service, and poor customer support, Peloton completely failed to deliver acceptable customer service. Based on this experience, I would not recommend Peloton to others.

    Photos
    Peloton - Taken 06/13/23

    Taken 06/13/23

    Peloton - Taken 06/13/23

    Taken 06/13/23

    Peloton - Taken 06/13/23

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    Taken 06/13/23

    Paragon Sports - Running section one street level

    Paragon Sports

    3.9(1.1k reviews)
    3.5 miUnion Square, Flatiron
    $$$

    Keith and Paula are amazing! No words, they go above and beyond for the client Thank you so much…read moreto them

    We've shopped at Paragon for decades and always had good to great experiences there. The staff is…read morewell-informed, has integrity and the merchandise is of excellent quality. Tonight l had another great experience at Paragon thanks to the sensitivity and good nature of Mike R in the upstairs shoe and boot department. As a rule, my 88-year old husband doesn't like to buy himself new clothes. But after what feels like weeks in this polar vortex, with him stubbornly trudging and slipping through the snow in old rubber rain boots and a cane, l stopped hinting and put my foot down: we were going to buy him some warm, waterproof boots with cleats. Knowing that he might only put up with one outing, I decided to scout Paragon on my own, first. Mike R. advised me he had only one style of boot that fit what l was looking for and not many sizes left. When he came back with a size in the ballpark, l asked if he could hold it for me. Mike was blunt: he couldn't do any 24-hour holds with the stock so low, but he could hold it for two hours. I thanked him, explaining that if l bought these and presented them to my husband as a done deal he would never even try them on. But we'd be back, within the hour. When we arrived on the floor, Mike picked right up on the dynamic: this was not a customer for a hard sell. And so Mike was the soul of discretion. He kept a low profile, talking quietly and only to me and showed up just often enough to be helpful. He was patient, kind and l got the feeling he was enjoying the challenge of selling without ever even connecting with the guy trying on the boots. And Mike's strategy worked! We made the transition from my husband's original reaction to the only boots in his size ("l hate them!") to walking out with four pairs of socks and that same pair of warm, waterproof boots with cleats. I am deeply grateful to and frankly in awe of Mike R, Paragon boots department. Thank you!

    Photos
    Paragon Sports - Winter jackets upstairs

    Winter jackets upstairs

    Paragon Sports - Backpack and more bags

    Backpack and more bags

    Paragon Sports - Winter jackets

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    Winter jackets

    Hudson Park Ny

    Hudson Park Ny

    3.0(3 reviews)
    3.6 miUpper West Side

    There is nothing luxurious about this building. Besides the heat always always broken and the gym…read moreis a joke. I was treated was very poorly by one of the doorman Antoino - a few times I asked for my packages he got an attitude with me. Then I was harassed at the gym by him saying my guest couldn't be there besides a sign being there saying guests are allowed accompanied by tenant. He made up a story about management not wanting them there besides the signs clearly saying otherwise He constantly asked my guests which were minorities where they going except he never did this with my roommates who were not a minority. All the other doormen were pleasant except for him. The last draw was when I was moving out Antoino refused to allow my movers enter the building despite me sending all the necessary paperwork ahead of my move. He harassed me the entire time and despite me paying for movers sending the coi, I had to move the things on my own as he yelled at me and my movers. He was extremely unprofessional and discriminating against me. I would advise against moving here if you are a minority Antoino will make you feel harassed

    Having lived there both before and after the review was posted, it's pretty funny how much it…read morechanged. In regards ot the gym, the weights and treadmills were upgraded and old equipment discarded. They also threw out the CRT TVs so now there aren't TV's haha. I think the bigger complaint is over COVID-19, many young professionals and older folks were replaced by college students, which has created a completely different feeling to the building as hallways and common areas become social scenes. The reason for the five star review is it's still a great location and building, and the staff that works there is exceptionally hardworking and honest. The majority of landlords and buildings are not known for their honesty with anything related to money, but these guys are completely trustworthy.

    Pilates Designs - fitnessequipment - Updated May 2026

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