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    Pigford

    5.0 (1 review)

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    8 years ago

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    Montgomery Ford Lincoln

    Montgomery Ford Lincoln

    (13 reviews)

    Disappointed Long-Time Customer - Poor Service Experience…read more I've purchased six vehicles from Montgomery Motors in Troy, NC over the years, but after my recent experience, I will not be returning. On Monday, May 5, 2026, I visited the dealership to have two key fobs I bought on Amazon programmed. I was charged $75, but unfortunately, the fobs couldn't be programmed. While I was disappointed about that, I appreciated that they were at least able to give me the vehicle access code. Today, I returned with another Ford fob and asked if they could offer a discount since they were unable to program the previous two. The staff member I spoke with said no, stating that the service manager, Donna Miller, required full payment again. When I spoke to Donna directly, I received what felt like a lame excuse, and I left the conversation feeling disrespected. I then spoke with Mr. Thompson, the general manager, who was polite and understanding. However, by that point, I told him not to worry about it--I had made up my mind. I won't be purchasing another vehicle from Montgomery Motors. After years of loyalty, I expected better treatment. I urge others to weigh your options carefully before doing business with them. Customer loyalty should matter, and sadly, it didn't seem to in my case.

    Purchased a used truck and was unable to test drive at their showroom but was assured it was…read moremechanically in good condition and had been inspected prior to them offering it for sale. I had the truck delivered to my home and now with less than 200 miles the brakes are not working properly. i contacted my salesman and he told me I had the truck for too long ( 2 weeks) so too bad, they won't do anything to fix. Apparently they sell used vehicles with safety issues! STAY FAR AWAY!

    Pigford - tires - Updated May 2026

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