1. Piet Jonker Abcoude BV

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    Baambrugge, UT

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    Piet Jonker Abcoude BV

    5.0 (1 review)
    ModerateHome & Garden
    Closed • 9:00 am - 5:00 pm

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    10 years ago

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    IKEA Amsterdam

    IKEA Amsterdam

    3.0(46 reviews)
    6.0 km•Zuid Oost
    •€€

    Wat een enorme teleurstelling is dit geweest…read more Wij hebben voor ongeveer €15.000 een keuken gekocht bij IKEA. Je verwacht dan toch dat levering en installatie professioneel geregeld zijn. Helaas begon de ellende eigenlijk al vóór de levering. Verkeerd advies bij het bestellen, onderdelen die niet waren toegevoegd, dingen die later weer omgewisseld moesten worden. Oké, kan gebeuren -- dacht ik nog. Maar toen kwam de levering. Op de dag van levering hadden we vrij genomen. Bleek er geen lift geregeld te zijn (terwijl dat wél was afgesproken). De keuken kon niet naar boven. Ondertussen stonden onderdelen in het systeem als "geleverd" terwijl ze er helemaal niet waren. Daarna begon het eindeloze bellen en mailen. De installatie die 1 à 2 dagen zou duren, heeft uiteindelijk bijna vier maanden gesleept. Elke keer kwam de monteur en ontbrak er weer iets. We moesten zélf continu schakelen tussen IKEA en de montagepartner. Alsof wij projectmanager waren van onze eigen keuken. Wat mij nog het meest frustreert is de klantenservice. Er werd vaak gezegd: "We komen hierop terug", "Dit wordt opgepakt". Maar je moest overal zelf achteraan. En uiteindelijk werd het dossier gewoon gesloten, terwijl er helemaal geen oplossing was. Na al die maanden gedoe heb ik voorgesteld om het voor €500 af te ronden. Op een project van €15.000 lijkt me dat meer dan redelijk. Zelfs dat werd afgewezen en verdere communicatie werd stopgezet.

    I was very impressed with how helpful the staff was in each department. I thought the service was…read morevery good. However, I was very disappointed with the selection of wardrobe closets. The colors are truly sad. They must of had several different types of color greys to choose from or colors that were bland. The sky is always grey here, so therefore the People in NL doesn't need several types of greys to choose from. I would strongly encourage Ikea to please step up their game and improve their selection of wardrobe closets and colors. The doors are completely hideous. I am sure they can do better then that for their consumers. In addition, I wish they were more environmentally friendly, by increasing their standards when it comes to inventory. Let's do quality over quantity.

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    Brugman Keukens & Badkamers

    Brugman Keukens & Badkamers

    2.0(4 reviews)
    7.2 km•Zuid Oost

    We purchased the entire kitchen from Brugman Curacao, all in about 50,000.00usd. We were in the…read moreStates during the installation and upon entering our new home on Bonaire, we first noticed the handles on the refrigerator were dangling because the installer(s) used screws inadequate in size. We also realized our new freezer was not cold and not producing ice. We contacted Brugman and they sent one tech who said he would return with the necessary supplies. He never came back, he never called. Brugman sent another tech who told us to put several containers of water or anything in the freezer and this would help reduce the temperature to its proper setting. He made sure the thermostat was set appropriately. The freezer never reached it's set temperature. Again, reported to Brugman and nothing happened but we had to head back to the states. During this time Brugman made no attempts to followup concerning the situation.A couple of months later, only after we called and expressed major frustration, Brugman sent a third tech to "repair" the appliance. This morning, a loud alarm sounded on the freezer with a temperature warning. There is a terrible rotting smell coming from the appliance, due to possible deterioration of materials surrounding the freezer. The quality of Brugman's products is poor. The new stainless steel sink is severely scratched with minimal usage. The handles on the new ovens are already showing signs of rust--we have only cooked in these ovens twice!! The metal of the range hood is very thin and flimsy. Mot of the handles on the cabinets are loose. Nearly every component of the kitchen has an issue. Do not purchase appliances or cabinetry from this company. The lack of response and resolution is disappointing and highly frustrating.

    Piet Jonker Abcoude BV - homeandgarden - Updated October 2026

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