Wat een enorme teleurstelling is dit geweest. Wij hebben voor ongeveer €15.000 een keuken gekocht bij IKEA. Je verwacht dan toch dat levering en installatie professioneel geregeld zijn. Helaas begon de ellende eigenlijk al vóór de levering. Verkeerd advies bij het bestellen, onderdelen die niet waren toegevoegd, dingen die later weer omgewisseld moesten worden. Oké, kan gebeuren -- dacht ik nog. Maar toen kwam de levering. Op de dag van levering hadden we vrij genomen. Bleek er geen lift geregeld te zijn (terwijl dat wél was afgesproken). De keuken kon niet naar boven. Ondertussen stonden onderdelen in het systeem als "geleverd" terwijl ze er helemaal niet waren. Daarna begon het eindeloze bellen en mailen. De installatie die 1 à 2 dagen zou duren, heeft uiteindelijk bijna vier maanden gesleept. Elke keer kwam de monteur en ontbrak er weer iets. We moesten zélf continu schakelen tussen IKEA en de montagepartner. Alsof wij projectmanager waren van onze eigen keuken. Wat mij nog het meest frustreert is de klantenservice. Er werd vaak gezegd: "We komen hierop terug", "Dit wordt opgepakt". Maar je moest overal zelf achteraan. En uiteindelijk werd het dossier gewoon gesloten, terwijl er helemaal geen oplossing was. Na al die maanden gedoe heb ik voorgesteld om het voor €500 af te ronden. Op een project van €15.000 lijkt me dat meer dan redelijk. Zelfs dat werd afgewezen en verdere communicatie werd stopgezet. read more

Dishwasher Soderboda. No program will start. After it tries to initiate any program a few times, an E1 error is displayed. There is NO information about any error in the booklet. Based on own research on chatgpt, an error E1 normally is linked to water supply. Can't be the installation, cos the 1st month it worked just fine. Called Ikea to see what we can do, they said a technician can look at it, but of course it is a 3rd party, CE Repair Services. So far, disappointed company to work with. The earliest appointment was in 3 weeks after I 1st contacted them. The day arrived when the technician should come by, and in the morning of that same day, they cancelled my appointment. So I have to do a new one, this time in 2 and a half weeks. The overall experience with Ikea is quite poor. It is your device that's broken, you should be doing all the administration to get it fixed. Avoid Ikea, and if you can't, avoid this dishwasher. read more

I was very impressed with how helpful the staff was in each department. I thought the service was very good. However, I was very disappointed with the selection of wardrobe closets. The colors are truly sad. They must of had several different types of color greys to choose from or colors that were bland. The sky is always grey here, so therefore the People in NL doesn't need several types of greys to choose from. I would strongly encourage Ikea to please step up their game and improve their selection of wardrobe closets and colors. The doors are completely hideous. I am sure they can do better then that for their consumers. In addition, I wish they were more environmentally friendly, by increasing their standards when it comes to inventory. Let's do quality over quantity. read more

The initial problem was solved, but Customer Service is poor. There is no way of talking to anybody, sending an email, or leaving a text message on their webpage. read more

So with setting up my apartment, I've had occasion to visit this Ikea a couple of times now, and my rating has changed from an initial 3 stars to the 4 stars I've currently given it. The reason for the initial 3 stars was that I found it really difficult and hard to get to the shop via public transport. But my first trek here, it was evening and dark, so some visual cues were missed, plus I got off at the wrong station. (In case you are wondering, definitely Bullewijk train station is closer than Amsterdam Bijlmer Arena transportion Hub!! Plus there's this giant furniture + a rocking horse sculptures on the walk from Bullewijk train station to Ikea) Anyway, otherwise it's your basic Ikea store - some of the food is more local. So I purchased a heavily creamy Mushroom soup, bread & butter for €3 (and would not get this again - taste and texture was cloyingly rich). Their staged rooms are also quite interesting and obviously more to EU and local tastes - it's very obvious in the right and multi-tasking spaces, compared to US. I really liked how an artist's studio was set up and added it to the photos. Also, different from US IKEA's there was a pamphlet with names of the room- designers, which I thought was really helpful. Yelp 224/ 2018 read more

See all

Hello, I am incredibly angry. The driver showed up, decided he couldn't park, called and said he wasn't going to deliver because he would get a ticket. He then said that he would not be coming back today and that he would come tomorrow between 9-12...this is beyond unacceptable. We have been sleeping on the floor, we have no bed, or duvet, as you are delivering this as well. I expect some sort of monetary reimbursement for the days I have spent having no furniture, especially when I set this up before I left the country. I cannot have a 9-12 delivery time, as I have an appointment at the expat center at 10 AM. I also cannot call in to IKEA as the driver was not on time, and called after the store was closed. I sat for 4 hours in my apartment today unable to leave waiting for this delivery. I am disgusted and appalled by the customer service, or lack thereof that IKEA has shown. read more

Possibly the worst customer service I have ever witnessed here in the Netherlands. I am an American expat living in Amsterdam, and I came to IKEA to get affordable furnishings for my new home. I came to the store to select my items, and they were careless enough to forget a large mirror that I had wanted, so now I have to take a second trip to get this item. The most frustrating is their delivery service. The first window scheduled, they were over 5 hours late and they refused to deliver to my 5th story house, even after I had clearly told the customer service that I was on a high floor. I called back to schedule a second delivery, this time with a lift to be able to deliver to the top floor. I waste another day waiting for their late delivery services, and they forget the crane, and refuse to deliver partial items. Now I have spent two full days waiting at home for my furniture, and both times I was not able to even get one single piece. It's all or nothing with them. Absolutely horrible service, and incompetent customer service agents working. I don't understand how hard it is to bring a lift or ropes to deliver to the 5th story. I've said this in all of my interactions with Ikea employees, and it's marked on my paperwork. Would never choose to shop here. It is out of necessity. Hate this place. read more

*** This is a restaurant review *** New year brings a new beggining and every beggining needs household appliances, lamps and (not so) steady furniture. If you happen to be in this situation, shopping on high end Ikea and you are feeling low on energy, how about pumping some carbs at the exquisite restaurant section, where you basically also need to assemble your own food? You'll have 2 dishes to choose from (the same ones all year round, or I've just been very unlucky), and a vegan section which will make vegetarians become carnivores again. The taste is not great, especially for the price, and the queues are long, but there is one good point about it: free re-fill on your coffee and beverages. Final note: it does not make you want to leave a tip (but it's self-service anyway). read more

IKEA Amsterdam - Basic chips, the chocolate tasted like my kitchen sponge had a baby with chocolate paste and that sauce is really bad.. - Furniture Stores Near Me - Amsterdam Zuidoost, New Hampshire

Horrendous, rude and no customer service. Return sent on Oct 29th. Nov 12 still no money received. Customer service just rattles of cookie-cutter replies (on how it can take max 14 working days!) and doesn't look into the issue to look why the money is still not sent (despite according to them, the money usually should be sent within a few working days after it's received..). Also has no option to see the status of the retour in your account, unlike almost any other large web stores (Praxis, BOL.com, Coolblue), which handle payment of retours usually within a few business days after receiving the product. Robotic dismissive customer 'service' (there's no service, just generic statements about their policies). They seem to also be instructed not to acknowledge anything, like when you ask if they think this is acceptable and a good system they have. Horrible. friendliness goes out the window as soon as you have an issue. read more

Who doesn't know IKEA?! So I'm gonna keep this "short". It's fun to joke about IKEA and say that it's a Swedish puzzle company. Or to say that they only have "cheap crap". But I think that's a bit unfair. We shouldn't take IKEA for granted. If you finally graduated and you make a decent amount of money and you want to spend money on better furniture, that's fine. But until that point you've probably lived your life with mostly IKEA "crap". I think that's worth some gratitude. And let's be honest. If you think that the DIY instructions are incomprehensible, than frankly, with all due respect, you're a friggin moron and you shouldn't be allowed any farther than Småland when entering IKEA. I'm still (and again) a student so I love IKEA. The instructions are much, MUCH clearer than DIY products from other companies, sometimes by leaps and bounds. It's ridiculously easy to assemble IKEA products. The engineered wood is of greater quality than most, if not all, other DIY furniture shops such as Leenbakker etc. It's thicker, and the pre drilled holes are of better quality and not flaky/crumbly. Of course they have real wood products too but I guess most people don't think of IKEA when considering genuine wooden furniture. They have something for everyone's budget. The only thing that is truly horrid about IKEA is their delivery service! Don't fall for it! It's expensive! Unnecessarily so! You're better off renting your own van or truck if you're planning on buying a lot. Here's a few things I recently bought from IKEA for relatively cheap, with which I'm a 100% happy!!! Blackout curtains "plug and play" :P. 100% cotton sheets, duvet covers and pillow cases. 100% cotton (with polyester fillings) summer blanket (technically it's a spread), down/feather pillows (best I've ever had and I've had €100+ pillows), a melamine coated dining table which I use as a desk, a €2.50 teflon skillet which works surprisingly well!, whiteboard etc. Anyway. Just wanted to set some things straight that certain other ungrateful people wrote about IKEA after many years of benefiting from its products :) read more

When it comes to IKEA you know I love them with all my heart, but this one just ruins my fairytale love for IKEA. Sure it's big, sure it's still IKEA, but that's pretty much where it ends. Only the German word: Schmutzig makes sense for this place. To give people that don't know what schmutzig means a clearer description of this IKEA: ~Everything just seems dirty. Dirtier than other IKEA's. ~There is currently one spot in the entire store that you can go to the toilet. (read: tiny bladder, huge store...) Oh. Did I mention that all the furniture seems dirty? read more

I love and hate Ikea. Back when I was a student I had little money. So ikea was a necessity. I was forced to buy their crappy quality Billy, Skøsky, Fleprjundig and what not. Most of their products are indeed made of shredded and compressed wood (which you wouldn't even use to slap your dog off an ugly girl, not even if she was waaaayyyy ugly). The upside is the weight of their products (almost non-existent) and their crap is really cheap. When you move you will discover that Ikea stuff is made to be put together and be left there until eternity. Once you unscrew the furniture the stability will vanish like how a magician makes stuff disappear. The biggest downside of Ikea is the crowd of slow moving cows behind carts. The biggest upside is their meatballs. And they have milkshakes too, yay! read more

The boyfriend hates it. I love it. I just do. It's IKEA. No surprises here. Easy parking. Normal IKEA'ness. read more

Standard Ikea. It's got a showroom and cafeteria-style restaurant upstairs, but down below is where the fun stuff is (AKA place where you can actually grab stuff to buy). I suggest skipping the show room all together unless you're really lacking inspiration. Word to the wise: be sure to pay attention which register line you go into. The ones on the right take cash or credit, while the ones on the left take credit only. This is also a great store for those who are looking to furnish their student room since you can get essentials like cutlery and serving ware. read more

When you visit Ikea be prepared that you will buy a whole lot more than intended. No worries though, everything you will buy, you can sell on the fleamarket ;) or eBay. read more

whenever i want cheap, practical and simple but good design... i come here! i'm not a fan of the build it yourself model but it's worth it for the affordable prices. oh and they also have the most amazing potato chips by the cash registers in the food section. try the sour cream and onion and you won't be disappointed! read more

This location generally has a nice selection, but avoid making returns here at all costs. Tonight, we waited 45 minutes (with only a handful of people ahead of us) to make a simple return and last time it was well over an hour wait to make a return. I'll stick to Haarlem next time for returns. On the up side, this location has a great selection of couch cushion covers in their open item area, so if you're looking to replace just one cover you'll probably be in luck here. read more

Great place for a quick and cheap dinner! Even though the menu is much different than the American, its still so good! Like for the Swedish Meatballs meal, instead of mashed potatoes, you get fries! read more

One of the most HORRIBLE stores you ever encounter! Very bad service and dont expect customer service help if you encounter a problem or non-delivery in my case. They forgot one item and now 5 weeks I'm running after them. Not only you have to call a 900 number and pay to get heard - they refuse to say who to call to, who is the boss there or how to make them really listen to you. Rude people! shame on you! exemplary to the horrible Dutch service! read more

I bought a bed frame and mattress and they only delivered the mattress. They delivered the frame two days later but it did not come with the "ladders" that the mattress sits on. The picture in the on-line catalog shows the frame with a mattress already on it. I thought the ladder was included because how else would the mattress stay on. I had to order the ladders separately after the frame was delivered because it was only then that I found out there was no ladders. Now I ordered the ladders, it will take 4 days to deliver and I have to wait at home between 9:00 and 21:00. This is the worst service ever and it was very the inconvenient to me and it was the easiest way for IKEA. In the future I am sure I can find better furniture more conveniently than IKEA . I am understanding now that when I buy cheap furniture from a company like IKEA I should not expect good service. I think that IKEA is so big that we little people don't count for much anymore. read more