Went here 12/26. Stood at the counter for exactly 4 minutes before being acknowledged. 15+ years of customer service will make you notice that type of thing.
The two non-ethnic people that came to the counter after I had arrived were immediately acknowledged and serviced. It's sad that in today's age, that is something worth noting, but it really is. Intentional or not, it happened.
While I was there, waiting patiently, I did get a chance to look at nearly everything they had to offer. Good prices, clean, untarnished jewelry as well.
After the second person skipped me, I took my daughters to an accessory boutique elsewhere in the mall and spent 122$.
Little things do matter, especially when it comes to service. Hopefully next time will be a good experience, as I would like to purchase one of the rose gold necklace/bracelet combos in the future. read more