I bought a gold rope chain for my son with a warranty. It broke in June 2020, I happened to be near the Wellington Mall and exchanged it there.
Well it broke again, so a lesson on the quality of jewelry at Piercing Pagoda. I Went to Boynton Mall , they refused to exchange it , said it was a different necklace. Went to Wellington they did not have the necklace that i had initially purchased. They said it was the right next it just stretched. piercing pagoda no matter where you are what town or state , should exchange the necklace regardless of what one of their employees did previously. Really Really poor customer service . I called customer service, what a joke ! They did nothing buyer beware!!!!! read more