1. Pierce Physical Therapy

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    Oak Ridge, TN

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    Pierce Physical Therapy

    5.0 (1 review)
    Open • 8:00 am - 3:00 pm

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    8 years ago

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    West Hills Health and Rehab

    West Hills Health and Rehab

    2.0(16 reviews)
    12.2 mi

    I have some experience driving/visiting friends in various rehabs in the area. Based on my…read moreexperience, West Hills is preferable to the others. First of all, it doesn't smell like pee. The nursing home patients are kept separate from the rehab patients. This cuts down on people wondering from room to room. The rooms are mostly clean, but if a caregiver drops something on the floor, it just most likely will stay there. Housekeeping takes care of that when they come around. I once saw a caregiver take a bag, full of urine, out of a bedside toilet and put it in the trash. Still not as bad as other places. No one I know has been left to sit or lie in their own pee for hours. The weekday staff are excellent. The patients really like them. Especially the PT and OT workers. The weekend staff are another story. Lazy and barely passable. They don't have day to day contact with the patients so don't feel as connected to the patients like the permanent caregivers do. The food varies from excellent to crap. There are no special diets so your diabetic loved one gets the same meal as the cardiac patient. Patients can and do order from GrubHub, etc, but it is delivered to the front desk any may take a while to get to the room. My friend has Amazon delivered to her there. Basically, West Hills is the lesser of two evils.

    I see some reviews from people who know or have family there. I was a patient myself in rehab. I…read morehad fractured my hip at home. I will be quite honest in how i say things per different aspects of care and other things. Food generally good to just ok. Some of the nursing people were super sweet and helpful. Some were not. In waiting for help to use the bathroom as I think most know they don't want you to do things alone. I finally went on my own. I had made some mess. The nurse who finally answered the call was mad at me for making a mess. I should had waited I was told. It already was 30 minutes or more i waited. There was a night nurse who was handing out meds. Two things about this. I at times asked what is this pill. She took an attitude with me. All your meds are listed on some papers they gave me. I told her, those papers don't say its a red pill or blue capsule or any description so i know which is which. This happened a few times. During the day when I asked a med nurse a question, i was told of a med i know longer take regularly and not taken for a long time. This not a complaint on this nurse. But of the facility. I told them i no longer take this and why is it still on the list of meds i take. One med i needed it took some arm twisting to get. I wanted an anti-inflammatory as it helped me get moving more and do better in rehabing quicker. This partly the hospital I think in maybe not putting on list of needed drugs as i had to twist the hospital dr to give me it. It was helping me progress. I'm no druggie. I wasn't wanting to get hooked on OxyContin. I only took when i felt bad enough. Some other nurses had an attitude. The front office was an issue too. I hope i never go there again if i ever need a Rehab or Nursing need. I just need to at least give some credit for some of the nursing there. Some of the people there should not be working with the public. I'll stop here.

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    My Mother and I snap chatting

    Pierce Physical Therapy - physicaltherapy - Updated October 2026

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