VERY disappointed with Carpet One. We have been customers for years, but they weren't willing to…read morework with us on an issue that we feel could have been easily resolved, had they been reasonable. We needed a (21 foot camper) kitchen & bathroom floor replaced. We went to the store, picked out a wood plank look vinyl flooring, & paid them $500 for the job, which was to include removal of the old vinyl, removing & replacing the toilet, & matching quarter round. The installer arrived, we went out to greet him, noticed the piece of vinyl he was about to install, & realized it had been cut to run in the wrong direction, that is, planks ran from side to side, rather than along the length of the camper. We let him know that was not what we wanted. He left to go back to the shop to discuss our dilemma with the boss. The desk employee called us back, let us know that they could accommodate us, but that it would cost $145 more! We didn't feel that we should be charged any more than our original $500, as we already felt that was on the high side, & that it was their mistake. A carpet store should know that in that application, the"grain" should run the length of the camper, not look like a zillion short boards across that aisle. We felt that if nothing else, they would have clarified how they intended to install it at the time of purchase, (since running a flooring store is their business, they probably have had this type of issue arise before.) So anyway, the owners called back, & gave us the option of paying the full amount, or cancelling the job alltogether & refunding our $500. Basically, they cut the piece of vinyl in the direction that suited them in order to avoid a remnant that they would have to try & sell later, with no consideration for our wishes. It was very obvious that they didn't care about our wishes, or keeping our business. Business must be very good for them to treat customers that way. So in the end, they lost a customer, & now have a remnant to sell...smart business tactic! We will never do business with Carpet One again!

From the owner: At Butte Carpet One we are committed to offering the greatest selection of in-stock, name brand…read morefloors. With every carpet and floor we sell we offer expert installation and special financing programs for qualified buyers.Why Carpet One?With over a thousand stores worldwide, we not only have enormous buying power, but we have partners in all of the major brands,mills, and manufacturers. Weve done the research for you. Just tell us your needs, and well satisfy them beyond your expectations. We offer the largest selection of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more and youll always find the best products and great savings everyday.Our exclusive brands like Relax, its Lees, Tigressa, Bigelow, Resista Soft Style, Hanover Hills Hardwood, Rustic River Hardwood, and Mirror Lake Laminate set the industry standard for beauty, style, and quality. In fact, every floor we offer has more than surpassed our own high standards of performance and comfort.

We worked with Allan Padovich to purchase a new washer and needed fast delivery and installation,…read moreas we were without a functional washer. Allan gave great advice and feedback and listened to our needs. He also arranged delivery and installation the next day, which was much appreciated. The installers were efficient and professional, and we are now enjoying our new washer. We will definitely reach out to Allan with any future appliance or home needs. Thanks!

I did a total kitchen remodel and from start to finish, these guys were total clowns. We wanted to…read moreuse a single vendor for flooring, cabinets and appliances to help ensure coordination with measurements and installation. Complete failure. The job was measured multiple times and yet cabinets had to be remade 3 and 4 times. Appliances were delivered but installation came months later and warranties weren't extended. Fridge and freezer didn't dispense water and service came out 5 times but tried to blame my home's water pressure. Everything was misquoted in terms of lead time, delivery, installation. I spent countless days at home, only for their subs to not show up. Took more than a year to finish. Additionally, their Finance department bills without notice. Every aspect was a hassle to deal with. Would never, ever recommend this shop. Stay as far away as possible.