Best Property Management I've ever experienced. RPM Wake county has been very responsive. I placed…read morea maintenance request for two items( central heating and garbage disposal), in the place that I'm renting on Sunday.Mind you it is the Thanksgiving holiday weekend. It's Monday and everything is fixed and is working great already before 1:00 pm. I can't am very pleased and impressed with them and their professionals.

My family and I recently relocated to Raleigh NC. Working with Real Property management has made…read moreare move super easy, Mr. Burchette has been wonderful to work with. If you have any problems he handles it in no time. Real Property management is one of the best management companies I have had the pleasure of working with.

potential property owners and tenants, for the love of GOD do not do business with these scumbags…read more recently completed a two year lease with these clowns for a 3500 sq foot property in Cary. I will say they were fantastic right up to the point i moved in. with in weeks i had a water leak from the master bathroom requiring the master bath shower and tub to be removed and replace, (a three month process). (they knew about the issue before i moved in and did not address it, but painted the ceiling to cover the damage before i moved in.) they will conduct a 6 month review on the property. i get it, no problem but the old man that showed up came with a 360 camera. the same setups that relators use to show case a property. when i refused to let them use the camera they gave me attitude. they kept saying it was in the lease so i asked them to show me where i agreed to this. then they just conducted a walk thru and found now issues. also, it those two years, the washer failed three times and they finally replaced it. then the microwave/oven unit failed and they replaced it after a few weeks. at move out i requested a walk thru and they refused to complete one with me. i had to call three times a day for over two weeks before some idiot answered the phone and told me i would get any part of the deposit that wasn't used in 60 days. but he couldn't tell me what they were going to charge me for. please, rent from anyone else in wake county. absolutely anyone else.

This has been one of the most frustrating experiences Ive ever had with a company. They never…read moreanswer their phone, and even when you leave multiple messages, they simply do not call you back. It feels like they completely ignore their customers.Theyve sent unprofessional, unwanted vendors to my home to handle cosmetic issues I never requested, and in the process left me without access to a shower for several days despite me specifically asking them not to proceed with that work at this specific time. When my AC went out in the middle of summer and my thermostat was reading 84 degrees, I practically had to beg them to send someone to fix it. On top of that, my rent increases every year, and there are random additional fees that are never clearly explained. While I truly love the townhouse itself, I am choosing to leave solely because dealing with this company has been such a nightmare. On the rare occasion you do get someone to return your calls or follow up they are rude and completely unhelpful.I strongly recommend avoiding this company at all costs.

I have to disagree with some of the reviewers. I arrived from San Diego CA. I needed to find a…read moreplace to move, we drove thru the property and met the previous tenant she connected me to Chris from Metro properties the property was suppose to be ready in a 2 weeks, he told me usually he need about 1 week to get thing going. He was able to do the paper work in 2 days and I was in the property by the end of the week. I was very pleased with the repair service Christy was very prompt in getting repairs done on time I only had an AC issue and Heater issue and they were solved in 2 hours. The only reason we moved it was because we bought a house we really like the property that we lived and also the neighbors. Thanks Chris and Christy for all the help you provide it. Usually you get feed back from bad and people don't take time to write good reviews hope this help your office this is my honest opinion about your outfit.

They denied me without even looking at my income or credit. They denied me for literally no reason…read moreand then refused to give a reason. I have a stable income and zero criminal background and good rental history yet they denied me immediately. I will be telling people not to rent here.

A company that is well trained and offers exceptional service in the property management industry…read morearound Raleigh, Cary and Durham

This is second review, Thay have sent me a eviction notification, Saying I, I ,didn't renew my…read morerenters insurance , I gave them proof 5 times before they sent eviction notice, twice by text, twice by email from my insurance company, and once in person, at the trademark Residental office, I would say, I was good, then a couple of days later, they text me me and the policy was from 2022, Sent proof again, a couple of later, they text me saying it was from 2026, I sent proof again, they said I showed proof to late, and then, I the eviction notice, I got the eviction notice on June 15 2026, it said had to be out by May 2026, which was a month before I got the eviction notice, my husband and I senior citizen, never even had a complaint in our entire lives, from a landlord or neighbor, My husband has lived in the apartments over for 20 plus years, I have been there for 12 when we go got married, Trademark Residental took over 2 years ago, and it has been a nightmare, I believe they are racist, I,m white, my husband is Latino, my resident manager is African American and very liberal, I can't think of other reason for her to treat us no horrible

Apartments,are large and handicapped friendly. The problem living in this lovely space is the…read moreaggressive, verbally abusive property manager. She tries to intimidate the elderly residents. She believes, in her mind, that she has total control of the building and the residents who live here. She is called The Warden by residents who have had the bad luck to interact with her. I have lived here since the facility opened in 2014 and I recently placed an order that she cannot enter my place without my son being present. Patricia Shell 84 yo resident Willow Pond Community Mocksville, NC​

Be weary of this company as they've been investigated in the past for unlawful late fees, employee…read morepayroll checks bounced, contractors left with unpaid invoices. As a former fraud investigator with the FDIC before getting cancer, and living in this county since I was born, I know everyone. Please do not do any business whatsoever with Excel Properties Llc from Raleigh NC. If you have been a victim, please contact Fed trade commission online under FTC. I have been watching since April of 2023. Please don't rent or do any business with them. Save yourself time and money. If you want reimbursement contact Maggnis Howard you may be on their list for payment during the 2018 investigation.

Fantastic management company. I'm a big fan of Brendan Smyth, my broker who helped me since the…read morestart of my home search in Durham, NC. He was always VERY responsive in terms of maintenance and anything else that needed to be done urgently, such as when hot water shut off in the wintertime - it was fixed within the day. I couldn't be happier with my experience - I would definitely recommend Acorn & Oak and Brendan to anyone looking for a home in the Raleigh Durham area.

We had a great experience with our property manager, Nayara Smyth during our year in a home we…read morerented. She was friendly quick to respond to any needs/repairs in our rental.

Reading the other posts makes me think of bad residents. As…read morefor me, I've had nothing but positive experiences with Christina, Rameika, and the gang at Charleston. Could things be better, of course, but we can say that about any services these days. The only thing I'd really wish for would be a more expanded digital platform. It's time for an update. But as for the service, the team has always been great to work with on anything from repairs to interpreting covenants. And I personally think they do have very reasonable costs, especially for smaller HOA's and still provide quality service. Not really much more I can ask for.

Don't know why it takes them so long to approve application requests. I am on my third home…read moreimprovement and each one has been a month or more for approval. I have asked them if "No thru traffic" signs could be installed and they didn't have the courtesy to even reply. Seems like the only time they want to know you is when they want their HOA fees and by the way, why are the fees so high here? They went up this year and going up again next year to just under $200 (this subdivision has only been here for two years). The only amenity is a dog park. I have looked at other subdivisions in the area not run by Charleston and did not see any comparative to what is offered here with rates that high. There is something wrong with my HVAC unit as it makes loud grinding noises when it comes on during cold weather. I asked the technician from the company that installed it if they were here for the same problem on anyone else's unit and he said no, so it is just my unit that is defective. I told Charleston that I would like my money back on the cost of the unit (is only one year old) and they are ignoring me. Oh, it get's better! They finally admitted recently that they are selling the strip of land that they own right in front of these townhouses (rt 42) to Circle K gas company so we will have a gas station in our front yard that I am sure will do wonders for resale value. They knew the whole time that they were selling that land and never disclosed it to potential home buyers. I want to move out of here but will I be sure that the next area is not managed by Charleston!

There was black mold on the vents and in both bathrooms. Vent were rarely cleaned. Appliances were…read moreold and constantly broke. I had flooding one year on the second floor. Constant break-ins that I expressed concern regarding. The office there lost my spare key they had to my apartments, the break ins started after that. Air conditioning and heat went out literally every year. Just overall not a safe place to live. Anytime I would call about these issues I was essentially told I was dramatic but they would come fix them when they could. No overhead lighting too in most of the rooms. Constant issues with pests even though I paid for peat control. Even when moving out there was NO food in the apartments and ants were invading everywhere. When the air went out last summer at my place it was 90 degrees and i have pets that are fluffy and was told that isnt an emergent issue. I told managment my dog could die, she told me well just leave out water. Then proceeded to tell me that when she was growing up there were times without air conditoning and I was being dramatic. I had to threaten to call a lawyer and the police to get her help. Even after she told me in the future this isnt emergent. The managment before this was way better. That is foul and these are all the reasons I decided to leave after living there for 4 years. I tried to see if things would get better but just kept getting worse and as things got worse they started charging more every year for worse treatment.

Today I had the pleasure of meeting Jessica while searching for a new place to call home. I loved…read moreher energy and her willingness to help me find something within my price range and availability. It was a great experience.