This is a review for Metro Properties of Asheville, NC. Just like the rest of the reviews, my experience was awful. They don't have an office. As a prospective renter, I could never talk to a person over the phone, it was either voicemail or texting. Very curt, rude and callous. They only wanted to talk about the money and never gave me a chance to even see any properties. I explained that as a self employed business owner, income varies from month to month so the average is in line with their requirements, but they chose to focus on the lower than average income months, not the higher than average months. Really arrogant, you can even tell by the tone of their outgoing message that the people will be arrogant sob-s. read more

Very rude over text. Disrespectful. They could not care less. They call only to say that someone else is going to be moving in unless you finish the application quickly, when before it was all good to go. That way they get paid. Then they NEVER pick up the phone. SCAM. read more

LOW PRICES AND LOW STANDARDS. Unprofessional in every way possible. Monday morning I requested a walkthrough and everything was fine until Tuesday when they responded saying someone's moving in already. THIS HAS HAPPENED MULTIPLE TIMES FOR 2 MONTHS. And dont get me started on getting someone to pick up a phone or respond in a timely manner. Every message take a full day to get a response and they clearly show in everyway they could care less read more

The people who run this are the absolute worst. Absolutely no customer service. I'll explain two issues we've had with them. 1. We had a mice issue that they were extremely reluctant to address. There was no door to our crawl space, leaving it wide open to rodents, animals, and inspects. Our kitchen became infested with mice due to this. We called their emergency number and left VM's 3 times over the span of a week. No response. Finally after the 4th attempt Chris responded to me with a nasty text saying that "we should've emailed him like normal people" I cannot stress enough how unprofessional these people are. 2. When we moved in we were told that Duke Energy would remain in Metro property's name and that we would just pay Metro for our power. One day we got a very vague email just saying "power to be disconnected June 28th" There was absolutely no explanation on why. We assumed it must've been some kind of mistake because for the past 3 months we had just been paying metro for power. Anyways we woke up on June 28 to no power and were told we had to switch it in our own name. Which we are happy to do but it left us without power for an entire day. This all could've been avoided by simply communicating to us. If you find a house and metro property is the property management, look elsewhere! They are horrible!!! read more

The worst. Do not return calls, do not answer emails. I notified them that I was not renewing my lease. They have a place on their website for this and I filled it out two months ago. Now they say that they never got it. Very poor customer service. Bad maintance. read more

Worst rental company I have ever used--EVER. I would recommend ANY other company in the area over them: Priess, VG Murray, et cetera. You always hear about shady landlords, and I expected to run into more, but nope... just these guys. Now that I am a homeowner, I can't imagine ever trusting them with my property. I hope my consistent reviews across multiple medias have cost them at least as much as they swindled from me. read more

If you are seeking the worst in initial contact and customer service skills, Chris is your guy. Rather than suggest other properties that allowed pets, Chris felt it was more apropos to just send an empty email with the subject line filled with "Ashebrook-no pets" No call, no other info...just that. If your initial contact with a potential lessee is that atrocious, what else would be in store? My suggestion is to look elsewhere. read more

Chris is rude. Christi balances out his rudeness. She has more customer service skills, but she was rarely the person to respond when we called in for issues. Chris would make statements and the deny he said them. when we needed repairs done we would put in request never hear anything back, then call in and his response was always we gave them your number to call isn't it 123-456-7890, when we our number on the portal is 123-456-7809. We gave them our number constantly, had it updated on the portal, and left it on emails and text messages. But the reason for the delayed response was always we don't have your number. When we moved out we were sent a ridiculous bill that just happened to equal the exact amount of our deposit! Not a penny over or under! A total ripoff! read more

I completed an application. Chris called me at 9:10 pm to say I had a negative mark on my rental history, which I told him was totally innaccurate and had had already been approved the same day by two companies with no problems. While questioning him, he told me he had to talk to me during normal business hours. He later emailed me saying it was a mistake. He blocked me from calling the next day because I asked for proof which he can't provide. If he wanted to know if I was African American, he could just ask! Stay away from this company! read more

Terrible rental company. They won't come and fix things when you request through their online portal. If you call all you ever get is voicemail. Emails bounce because their inbox is full. They don't respond, and it takes months and lots of effort to get anything fixed. Now that we've bought a house and are moving out they will come in and show the house whenever they feel like, with little to no advance notice. Our family all had Noro virus and they wanted to come and see the house and bring people by that day, with no regard for the fact that we were all violently ill. I had a much better experience with VG Murray. Edit: I've dealt with Chris and Christi there. Chris is the worst, though both are unprofessional and unresponsive. Chris called me to harass me while ill about how "I need to understand where he's coming from" when I couldn't stop throwing up, and how he needed to show the house that day. He lied about people being in town for just one day, "they drove up from Florida and they're only here for the day". We showed the house ourselves to the person that weekend, and the prospective tenant told us he already lived in Raleigh. read more

Great property management company. When I call for repairs Christi sends someone out immediately! I have been very impressed by her professionalism. I would highly recommend renting from them. read more

I would give zero stars if I could. Called to inquire about a particular property. The guy REFUSED to give me the information. He asked me what I was looking for and I told him it depends and that I was calling on behalf of 3 different families looking for new places. I told him if he would just give me the specs of the house I was asking about I could pass the information along to whichever family it suited. The man started yelling at me and refused to give me the information then he hung up on me! read more

I have to disagree with some of the reviewers. I arrived from San Diego CA. I needed to find a place to move, we drove thru the property and met the previous tenant she connected me to Chris from Metro properties the property was suppose to be ready in a 2 weeks, he told me usually he need about 1 week to get thing going. He was able to do the paper work in 2 days and I was in the property by the end of the week. I was very pleased with the repair service Christy was very prompt in getting repairs done on time I only had an AC issue and Heater issue and they were solved in 2 hours. The only reason we moved it was because we bought a house we really like the property that we lived and also the neighbors. Thanks Chris and Christy for all the help you provide it. Usually you get feed back from bad and people don't take time to write good reviews hope this help your office this is my honest opinion about your outfit. read more

We moved to Raleigh from California 6 years ago and bought a second property to use as a rental 5 years ago. Metro was recommended by a builder who owned a number of rental properties and had used several management companies before settling on Metro. We have had very good results with our rental property and find dealing with Christi to be an excellent fit. She is professional, responsive, and on top of things. We appreciate the fact that, when renting our property, they do a thorough screening. Once tenants are in the property, if problems come up, both Chris and Christi see that things are taken care of promptly and efficiently and we are notified immediately. We definitely recommend Metro. read more

Worst customer service ever. I inquired about a property and in my email I said I had a pet. All I got for a response was "Can't have the dog, sorry". No opening, no closing, no referencing me to other pet friendly properties. I responded and said "No worries you are not pet friendly...I hope you don't treat all potential renters with such curt disregard". Chris wrote back, and I quote "I could not have responded at all btw". So extremely unprofessional . read more

I have been a renter through Metro Property Management for over 5 years. Although they don't do much maintenance to the house I live in, when it comes to emergency repairs, such as the latest--a failed water heater--they are quick to send a repair person out to assess and alleviate the problem. I am grateful that these types of issues are dealt with quickly. read more

Stay as far away from this company as possible unless you want to throw your security deposit away. My daughter rented a house near NCSU from Metro. Foundation issues, wavy floors, kitchen redone with floor linoleum squares used for counter tops, bath not vented and mold painted over.... You get the idea, the kind of place we rented when in college. Upon move out, they claimed the house was dirty and pocketed the entire $1,300 security deposit. My daughter moved on to Dental School in Louisville so she was unavailable to go to small claims court in RDU and they would not let me file on her behalf or I would have done so. Braxton Matthews does not practice the golden rule. Do not do business with them. read more

I have been renting from Metro for three years as a NCSU student. I recently moved to a home near North Hills. We're starting the fourth year and all is good. Christi an Chris always call before coming by-I'm a single girl, you know. read more

Leaving 1 star is a gift from Yelp for this company. My Wife and 2 of her friends rented a nice townhouse from this company for 3 years. Per the norm they submitted the check sheet of problems with the property when they moved in. Many of the problems were never fixed, but were not a big deal or just little cosmetic issues that did not make any difference on the function of the house. Fast forward to March of 2015. They submit their notice that they will be moving out at the end of their lease at the end of April. They soon receive a letter from Metro Property that the owners have decided to sell the property, no big deal. The owners hired a real estate agent named Michelle Quick. She came in and immediately started redoing the entire house making it impossible for these 3 women to have the necessary use of the property they are paying rent on. (Keep in mind at this point they still have 2 months left on their lease.) The house was painted, deep cleaning done, etc. Everything you would do to prepare the property for sale. Because The overall infringement on their rights as tenants that Mrs. Quick imposed, Metro allowed My wife and her roommates out of the lease a month early. Upon leaving the property everything was completed according to the lease that was necessary to be done. They waited the allotted time for their refund of the security deposit. On the last possible day they receive a bill for nearly $3000 for charges that the realtor voluntarily took on and billed the homeowners for the work done.Metro then passed this on to the tenants. The tenants never had the opportunity to do anything, nor was the property in any worse condition (aside from normal wear and tear) than when they had moved in. Metro had never done a walk through with them and is basing it off the word of Michelle Quick. Mrs. Quick had never set foot in the property prior, and this property had been rented out since 2004. Because Metro refuses to look at the facts and the receipts that even list "Plants, batteries,etc" bought by the realtor the tenants are now taking legal action against the property management company and the owners. Also if you are looking for a realtor avoid Michelle Quick. She was very rude and entitled walking into someone else's home. She was heard talking rudely about the tenants inside the home by one of the tenants and then denied it when confronted. BEWARE of all involved this is a poorly run company with poor communication skills and service. read more

563 pine ridge is infested with bed bugs and metro will really do nothing to remedy the problem we fought for 3 years and they even knew bout the problem prior to us movin in and said nothing. i would suggest not moving in there its an on going problem at that address. i called city of raleigh housing inspector on them and they threw us out. most rude unprofessional people ive ever rented from! read more