1. Piano Soundness

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Dayton, MN

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Piano Soundness

5.0 (1 review)
Closed • 7:00 am - 7:00 pm

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6 years ago

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True Care Moving Service - TrueCare because we Truly Care

True Care Moving Service

(6 reviews)

Como, Northeast

Every time I see a facebook post in a local community group asking for a reputable moving service,…read moreI always see the comments flooded with people recommending True Care Moving Services. That's how I discovered True Care, and I am happy to say that I have had two extremely pleasant moves with them! The owner, Tyrell, contacts customers directly and is extremely thorough when booking and requesting information, while being flexible and accommodating of last minute changes. For my recent move I wanted to purchase a couch off facebook marketplace and asked TrueCare if it would be possible for them to pick it up on the way to my home, they were extremely accommodating and got it sorted! The movers themselves are extremely nice, friendly, courteous and thorough, and they were real troopers hauling heavy furniture up my second story walk-up. This is without a doubt the company you want to book for your twin cities moves.

Update, 11/21/24: Lawyer has been retained, claim has been filed. Be extremely careful with this…read morecompany, any decent company would have jumped at an opportunity to make things right - this one passes the buck. Unfortunately, during the move a leak occurred on a fridge that was moved - the company reconnected the power and the water line, returned the fridge against the wall, collected payment and left. Fortunately, I came back the next day to a vacant house to gather anything left behind, and found a wet carpet, a wet bathroom, wet hardwoods, flood ceilings, damaged HVAC, etc. The carpet is ruined, the hardwoods are ruined in numerous areas. I brought this to Tyrell's attention, and it has been brushed off by him numerous times. The company claims that the water line was "done as a courtesy", which I contest - the service was offered, and was paid for. It is estimated that I have $35,000-$40,000 in damages throughout the house. With that said, I'm not mad that it occurred, I understand these things can happen. What frustrates me is that after repeated attempts to gather the companies insurance information, they have refused to provide it. The companies website clearly notates that "We are a professional moving company in Minneapolis with the required licenses and insurance." It is a requirement that moving companies maintain insurance. It is my right to file a claim. The fact that they have been unwilling after numerous attempts to provide an insurance carriers name, let alone a point of contact or policy number, is highly concerning. I have contacted the Attorney General's Office, Better Business Bureau, Department of Labor, and will continue looking for resources to ensure that this is dealt with adequately. The main job of someone that runs a moving company is to deal with customer issues swiftly, and that has not been the case here at all. I would highly recommend doing due dilligence before hiring Tyrell's crew, they are quick to collect payment, but awfully slow to remediate any customer concerns.

Piano Soundness - pianoservices - Updated October 2026

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