The ER staff there is without doubt best staff.a d the ER treating doctor is absolutely…read moreprofessional and helpful..she is a great asset to that hospital.... Time in and out very fast... depends on ur injury.. I felt great about getten the whole experience. Thank you...

Dr. Joshua Musson is a great podiatrist. Had to get two ingrown toe nails removed. The staff was so…read morekind, I was only there for about one hour. The procedure wasn't painful at all, I was scared of the needles for the numbing part. Yet Dr. Joshua Musson was super gentle, and held a conversation to take my mind off of it. Excellent service. Thank you to the staff and Dr. Joshua Musson!

They were 45 minutes late. The nurse practitioner came in said my echo was fine something is going…read moreon with my left ventricle, but she didn't explain, I asked if it was due to my murmur, she said no. I said I wanted to ask about one of my meds, she said she didn't prescribe it so wouldn't discuss with me. In and out in less than 5 minutes. Do you thin this is good patient care????

Dr Mehta office kicked family member out due to speaking Spanish. All we did is ask questions and…read morehe yelled at me like if I was less. We counted on doctor office for help not to be discriminated!

So many bad reviews.... Yikes. Well mine is the total opposite ! Friendly staff, I go to see the…read moreamazing Ob doctor for my pregnancy Dr Moneke ! He has been my Dr for both pregnancies! He is just simply amazing. All the staff are very friendly ! May I mention St Mary Hospital in apple valley the labor and delivery nurses and postpartum unit were all just simply amazing !!! I highly recommend. Office is super clean, plenty of parking. Very nice medical offices ! Thank You Dr Moneke and staff ! Thank you to all the nurses in labor and delivery unit and postpartum St Mary Hospital Apple Valley!

My sister has been on various PIC line administered medications to attempt to kill MRSA. She was…read moreadmitted by Kaiser in Fontana. Her right leg below the knee and the remaining great toe were removed. She was having hallucinations, incredible confusion, and somewhat combative responses. Over the past 12 months, she has had a PIC line 6 times, obviously not killing the MRSA, hence the amputations. She continued to get worse the longer she was on this latest round. I kept saying the anabiotics seem to cause some actions not at all like her and she's kept saying her stomach hurt. So, Kaiser does a CT that says mile Alzheimer's, short term memory loss, but puts her on a med to treat schizophrenia, never notifying any family members, or did they just tell my psycho sister with short term memory loss. Like we are talking 42 phone calls, counted them, asking where she was how did she get there and why? 42 in 3 hours, but Kaiser ditches her, after only 2 rounds of physical therapy. We were told that she can't live alone again. She gets transferred to the Apple Valler Acute Care Center. They ask me if she had any mental issues. I said OCD and Bi-Polar. They ask about the schizophrenia. Mom & I were shocked & said never. I asked why. She said well the other evening, she saw puppies coming out of the walls. Last night, she was asking them why they couldn't see the blood running down the walls, and BHO & FJB gave her a bath, she said it was nothing sexual, but she knew it really happened. I was in shock, went in to see her and she went entirely ballistic, however she knows I signed the transfer paperwork. She looks at me and asks me to tell her the truth, did she have some sort of psychotiic breakdown because she thinks she is going insane, and she is terrified. Shortly thereafter, like Linda Blair in the Exocist, head spinning & green stuff coming out. She was vile. We had to leave as she kept trying to stand up. It is important to note, that She has not walked 26 days. The "Care Center" gave her 4 sessions of PT. All she can do is get to a standing position from the bed with a walker. She cannot even pivot, much less do a safe transfer. They have made her use a bed pan because she falls. I went home that night and Googled the antibiotic Vancomycin induced psychosis. It states that it can rarely cause neurotoxic effects including hallucinations, confusion and acute psychosis. Most commonly occurring in patients in kidney failure, where she is at stage 3. I called and asked them not to give her anymore, call the doctor. Mind you, they are contracted with Kaiser and have a Kaiser doctor assigned to them. They tell me they can't do this, the only way is to transfer her to St. Mary's in Apple Valley and they would transfer her to Kaiser in Fontana. Mom gets there and they have checked her into the ER. They take her back and do bloodwork, their diagnosis is that she had mild short term memory loss & get with her primary care doctor, and arranged for transport. I was flying up the Cajon Pass when I get a call from AMR. They were dispatching a transport call from St. Mary's to her home. Kaiser is supposed to provide a wheelchair & walker and take care of safety features. She is a retired 37-year Kaiser employee. She has nothing. The plan was to drop, literally drop her off at her home. I refuse the transfer & doing 85-90 mph, I fly into the ER after enough security checks I thought a body cavity check was needed. I had called Apple Valley Acute "Care Center" and ask if they have a transfer order. She innocently answered, "well, I do have a note not to accept her back at all tonight and tomorrow morning, I don't know why." I wonder why Kaiser and the "Care Center" don't want her, she's acting psychotic. Why the HELL do they not consider the source, when I ask them to please contact a doctor, she is having a rare but ENTIRELY possible psychotic reaction to her antibiotics... St. Mary's said she was safe to be released. Did I mention she has no prosthetic leg. She just had the stitches removed. Apparently, when they were told that we refused to accept her at home due to that not being a safe transfer. We asked for her to be sent to Kaiser. The "Care Center" apparently were forced to take her back. Heck, they sent everything she had with her and had checked her out. They had no intention of taking her back. I called the "Care CENTER" this morning. All of the staff were in a meeting, but they would call me back. I had an appointment I had to go to, so I said ok. After 4 hours... I thought maybe they would have been setting up things with Kaiser, etc. I call, nope, can't even get with anyone in upper management. I have taken the information to contact the state board. I will file this with Kaiser. I will post this everywhere I can. I called her Primary Care doctor just before 5 last evening. I was told someone on her "Care Team" would reach out by end of day today, which is in 3 minutes..

I'm a SCAN member and have been with Heritage for many years ( with a small break in between ). I…read morelove their services because they keep improving our benefits and available services. Their medical transportation is great providing Lyft or Uber rides. They changed our OTC provider to CVS and they have limited selections. Their prices are higher and their item sizes are small. Plus, your benefit does NOT rollover. You pay a tax and they keep your leftover balance. (They removed the $2 cheddar popcorn you could purchase to use up your balance) I wish they would return to the old OTC provider. They rolled over our balances, they had a wide variety of items in their catalog and no tax was charged.

***Horrible service and billing! Received a bill over a year later for alleged unpaid services. I…read morepaid cash and left in 1/2025, and the Director Angela refused credit the bill. Beware of Heritage VV Medical, if taking test without your consent, swaps, etc. It is apparent, they just want to bill for services and testing unrelated to what you went in for. I paid the bill all at the time. ****Find somewhere else to go because it may cost you way more, in the long run.

This place is not sanitary or good for children! I went for my baby's first visit today and from…read morethe start they were late opening up for her 9:00 appointment. They informed us that there were no available providers at the moment because everyone was running late. Even though we were the first to arrive the took phone calls over us before checking us in. The front desk female with black hair displayed attitude. They started view us 35 min after her appointment and they back wall a vents were very dirty. Paint was peeling from the walls, and the nurses showed impatience over the check-in IPad they gave us to check-in which takes longer for new patients! They couldn't even get her vitals correctly! Overall it was a terrible experience and I refuse to give my daughter any for of treatment in that clinic.

I do not agree with the few negative reviews that have been left. I have been with Heritage for 2…read more1/2 years and have absolutely no complaints. They are very efficient, caring, and professional. I treat with Brent North PA and I highly recommend him. He is not only very thorough but he is also a good listener. Also I have been to their Urgent Care many times and they are professional, kind, and helpful always. When I was at their Urgent Care I also saw an area sectioned off for treatments such as chemotherapy. Their Urgent Care is one of the few that is set up for almost all emergency treatment and is very comparable to an Emergency Room. They also have the Victor Valley Women's Center in the same complex which does the annual examines as well as the mammograms. In the same center they have their own gym. You can get your blood work done here as well. Please go by and tour their facilities, I think you will be impressed, I know I was.

type of care : urgent care…read more quality care : nurses at the front checking u in were super nice but this one super tall red haired nurse in the urgent care first floor, 0/5 stars , poor quality care, forced my child to go into urgent care by themselves ... she said i couldn't come in... which i thought was weird ... she needs to find a different profession, but anyways since she did not let me in, i was unable to speak to the doctor and my child misdiagnosed and now needs an NG tube and surgery, i hope you have a different nurse

I had a doctor check me for urgent care, and he didn't warn me he was gonna check my breathing and…read moretouched my lower boob and I'm 18 still in high school so technically still a minor. The doctors name is Arthur NG DO he was also very odd.

Frank checked me in for my appointment and man does he deliver. He was so wonderful and polite and…read moreprofessional. Never have I ever felt this happy when visiting Kaiser thank you frank. My lab technician as well wow such great skills didn't even feel the pinch and she was just so heartwarming and professional. I love it

Very nice facility, everyone I came in contact with that worked there was friendly and very…read moreprofessional. Top level staff in my opinion. Nurse practitioner Tawnya was very helpful and thorough with her exam of my issue. Outstanding experience. Oh the coffee bar has some excellent coffee and I'm picky about my roast. Super rich.

What a fantastic 5 star urgent care. EVERYONE was friendly and caring I am so impressed. I fell and…read moremade a pretty big gash in my leg. Dr Sutton was painless and very knowledgeable. My 26 staples look very good. I really appreciate Dr Sutton and his total team. If you are injured this is a great place to make you feel better and get healthy again. Thanks again.

***Horrible service and billing! Received a bill over a year later for alleged unpaid services. I…read morepaid cash and left in 1/2025, and the Director Angela refused credit the bill. Beware of Heritage VV Medical, if taking test without your consent. They just want to bill for testing unrelated to what you went in for. I paid the bill all at the time. Find somewhere else to go because it may cost you way more, in the long run.

DO NOT WASTE YOUR TIME HERE!!!!!…read more This office has caused me nothing but stress and confusion with my son's medical care. My son's medical care requires referrals to specialists. This office has not once, not twice but more than 3 times made a mistake on getting my son the care he needs. Not only has the referrals situation been a literal nightmare but DR. SUKA is not professional at all. She was very rude to me my last visit, so much so she called the next day to make sure I was "ok". I am not. I will be filing grievances and changing primary doctors as soon as possible. I encourage everyone who has had issues at this office to do the same. Dr. SUKA talks to patients like they're stupid because she gets away with it.

This is regarding the Dental part of this building only, if you're Asian like I am, don't come…read morehere. These people made me feel like a second class citizen, from the lady Dentist down to the low rent workers there. From the moment they took me to the back waiting area, I can feel the negative energy coming from the starbucks drinking lady dentist there, side staring at us like we're communist spies. DON'T COME HERE.

Don't know anything about the clinic. But as for Sol…read moreradiology, I'll skip this place in the future. It took three visits to get a simple a-p & lat pictures. Staff rated average, facility okay, the finished product so-so. There are better places

slow follow up lack of quality care-staff does not follow through- Member Services needs to be…read moretrained on customer service- If you have a choice- this would not be a wise one....