Bad experience often comes from the way you get treated usually from staff…read more It just took us twice with every uncomfortable clinic visits to never come back again. There was no sympathy from the staff with the communication issues- language barriers not being accommodated. Imposition of their rigid protocols and policies to two elderly adults who were so confused in navigating the healthcare system by themselves that no useful assistance was gained from the office visits. This is almost always true in dealing with a cold mechanical organisation which personal touch is a cliche or non existent. For this business entity, it's 'business as usual'. They do not deserve our payments in the future.

I don't really know if anyone reads these reviews, but on the off chance someone does, OR one of my…read morenurses decides to take a peek on here, I thought I'd leave a note about my experience here. I gave birth 8 weeks ago and was still heavily bleeding so I went to the ER to get some help. Did I wait forever? Yes. However, when will you go the ER and NOT wait forever. This hospital is understaffed and is overflowing with Covid patients due to the....area...we live in, but you'll notice that all the staff members are so sweet despite probably working overtime and not eating for 10 or so hours. They're honestly trying their best with what they've got to work with, which at the end of the day is all I really care about. To my hospital helpers while I spent all day away from my new baby for the first time--thank you for taking care of me and keeping me company. Gabby and Shelli talked to me a bunch in preop and were so sweet and warm with me, Julie said sorry a bunch while gingerly sticking a COVID test up my nose, Ryan#1 got me a warm blanket while I was chilly in preop (an angel), and Ryan#2 kept my wedding bands safe while I was having my procedure done (just like he said he would--you get 5 stars, Ryan). And lastly, to Chris who is a great conversationalist and was the first person I talked to after I woke up from anesthesia. I hope your Christmas (Eve) is fantastic and that your el pollo loco that night was delicious. Again, no idea if anyone really reads reviews about hospitals, but I don't care. Hopefully these healthcare workers see it and know how grateful I am for their help

The ER staff there is without doubt best staff.a d the ER treating doctor is absolutely…read moreprofessional and helpful..she is a great asset to that hospital.... Time in and out very fast... depends on ur injury.. I felt great about getten the whole experience. Thank you...

Dr. Joshua Musson is a great podiatrist. Had to get two ingrown toe nails removed. The staff was so…read morekind, I was only there for about one hour. The procedure wasn't painful at all, I was scared of the needles for the numbing part. Yet Dr. Joshua Musson was super gentle, and held a conversation to take my mind off of it. Excellent service. Thank you to the staff and Dr. Joshua Musson!

I've always been a Kaiser patient and this location works for me. Everything is so centralized…read more They took care of me here when I came for my immunization booster. I feel like I'm in good hands. The good~ The clerks and medical staff. The bad~ The check-in line, but it's to be expected so pack some patience, it's gonna be ok. Just arrive early next time lol.

Every time I have to come here no matter what time of day it is or whether busy or slow. There is…read morenever anyone at the check in desk I always have to wait 10 to 15 minutes before I am even acknowledged. I have bad knees and can't stand for long periods so this is an inconvenience. I have never had this issue with Fontana or Ontario.

Best heart dr in b the high desert your not just a patient your family. All ways ask you how life…read moreis and chats with you for a while your not just a number to him.

They were 45 minutes late. The nurse practitioner came in said my echo was fine something is going…read moreon with my left ventricle, but she didn't explain, I asked if it was due to my murmur, she said no. I said I wanted to ask about one of my meds, she said she didn't prescribe it so wouldn't discuss with me. In and out in less than 5 minutes. Do you thin this is good patient care????

We visited High Desert Primary Care's Urgent Care. I seriously can't even come up with one…read morecomplaint about this place. We took my 2 year old late on a weekend evening. Paperwork was short (maybe 5 minutes), and we were taken back to see a doctor within 10 minutes of our arrival. By 25 minutes, we were out the door, with prescriptions, results of a full physical, and 2 happy parents (us). The only downfall, my little toddler was not happy but then who is when you're feeling icky. Two happy parents with our kids... we'll definitely be back! Never had such a great Urgent Care experience, ever. Not even Kaiser.

I was misdiagnosed for a year by different physician!!! Next my husband goes to urgent care and we…read moreare billed a year later after his visits with threats of pay now!! Bill was paid on the spot and we will never step foot in High Desert Primary Care again.. If you care about your health and customer service go to another urgent care and find a different doctor outside of this network.

My sister has been on various PIC line administered medications to attempt to kill MRSA. She was…read moreadmitted by Kaiser in Fontana. Her right leg below the knee and the remaining great toe were removed. She was having hallucinations, incredible confusion, and somewhat combative responses. Over the past 12 months, she has had a PIC line 6 times, obviously not killing the MRSA, hence the amputations. She continued to get worse the longer she was on this latest round. I kept saying the anabiotics seem to cause some actions not at all like her and she's kept saying her stomach hurt. So, Kaiser does a CT that says mile Alzheimer's, short term memory loss, but puts her on a med to treat schizophrenia, never notifying any family members, or did they just tell my psycho sister with short term memory loss. Like we are talking 42 phone calls, counted them, asking where she was how did she get there and why? 42 in 3 hours, but Kaiser ditches her, after only 2 rounds of physical therapy. We were told that she can't live alone again. She gets transferred to the Apple Valler Acute Care Center. They ask me if she had any mental issues. I said OCD and Bi-Polar. They ask about the schizophrenia. Mom & I were shocked & said never. I asked why. She said well the other evening, she saw puppies coming out of the walls. Last night, she was asking them why they couldn't see the blood running down the walls, and BHO & FJB gave her a bath, she said it was nothing sexual, but she knew it really happened. I was in shock, went in to see her and she went entirely ballistic, however she knows I signed the transfer paperwork. She looks at me and asks me to tell her the truth, did she have some sort of psychotiic breakdown because she thinks she is going insane, and she is terrified. Shortly thereafter, like Linda Blair in the Exocist, head spinning & green stuff coming out. She was vile. We had to leave as she kept trying to stand up. It is important to note, that She has not walked 26 days. The "Care Center" gave her 4 sessions of PT. All she can do is get to a standing position from the bed with a walker. She cannot even pivot, much less do a safe transfer. They have made her use a bed pan because she falls. I went home that night and Googled the antibiotic Vancomycin induced psychosis. It states that it can rarely cause neurotoxic effects including hallucinations, confusion and acute psychosis. Most commonly occurring in patients in kidney failure, where she is at stage 3. I called and asked them not to give her anymore, call the doctor. Mind you, they are contracted with Kaiser and have a Kaiser doctor assigned to them. They tell me they can't do this, the only way is to transfer her to St. Mary's in Apple Valley and they would transfer her to Kaiser in Fontana. Mom gets there and they have checked her into the ER. They take her back and do bloodwork, their diagnosis is that she had mild short term memory loss & get with her primary care doctor, and arranged for transport. I was flying up the Cajon Pass when I get a call from AMR. They were dispatching a transport call from St. Mary's to her home. Kaiser is supposed to provide a wheelchair & walker and take care of safety features. She is a retired 37-year Kaiser employee. She has nothing. The plan was to drop, literally drop her off at her home. I refuse the transfer & doing 85-90 mph, I fly into the ER after enough security checks I thought a body cavity check was needed. I had called Apple Valley Acute "Care Center" and ask if they have a transfer order. She innocently answered, "well, I do have a note not to accept her back at all tonight and tomorrow morning, I don't know why." I wonder why Kaiser and the "Care Center" don't want her, she's acting psychotic. Why the HELL do they not consider the source, when I ask them to please contact a doctor, she is having a rare but ENTIRELY possible psychotic reaction to her antibiotics... St. Mary's said she was safe to be released. Did I mention she has no prosthetic leg. She just had the stitches removed. Apparently, when they were told that we refused to accept her at home due to that not being a safe transfer. We asked for her to be sent to Kaiser. The "Care Center" apparently were forced to take her back. Heck, they sent everything she had with her and had checked her out. They had no intention of taking her back. I called the "Care CENTER" this morning. All of the staff were in a meeting, but they would call me back. I had an appointment I had to go to, so I said ok. After 4 hours... I thought maybe they would have been setting up things with Kaiser, etc. I call, nope, can't even get with anyone in upper management. I have taken the information to contact the state board. I will file this with Kaiser. I will post this everywhere I can. I called her Primary Care doctor just before 5 last evening. I was told someone on her "Care Team" would reach out by end of day today, which is in 3 minutes..

So many bad reviews.... Yikes. Well mine is the total opposite ! Friendly staff, I go to see the…read moreamazing Ob doctor for my pregnancy Dr Moneke ! He has been my Dr for both pregnancies! He is just simply amazing. All the staff are very friendly ! May I mention St Mary Hospital in apple valley the labor and delivery nurses and postpartum unit were all just simply amazing !!! I highly recommend. Office is super clean, plenty of parking. Very nice medical offices ! Thank You Dr Moneke and staff ! Thank you to all the nurses in labor and delivery unit and postpartum St Mary Hospital Apple Valley!

I'm a SCAN member and have been with Heritage for many years ( with a small break in between ). I…read morelove their services because they keep improving our benefits and available services. Their medical transportation is great providing Lyft or Uber rides. They changed our OTC provider to CVS and they have limited selections. Their prices are higher and their item sizes are small. Plus, your benefit does NOT rollover. You pay a tax and they keep your leftover balance. (They removed the $2 cheddar popcorn you could purchase to use up your balance) I wish they would return to the old OTC provider. They rolled over our balances, they had a wide variety of items in their catalog and no tax was charged.

***Horrible service and billing! Received a bill over a year later for alleged unpaid services. I…read morepaid cash and left in 1/2025, and the Director Angela refused credit the bill. Beware of Heritage VV Medical, if taking test without your consent, swaps, etc. It is apparent, they just want to bill for services and testing unrelated to what you went in for. I paid the bill all at the time. ****Find somewhere else to go because it may cost you way more, in the long run.

Kaiser Permanente has three medical facilities in the Victorville area, however, the nearest…read morefull-service Kaiser Hospitals are many miles away, with one in Palmdale (a 50 minute drive, but you don't have to go through any mountain ranges), one in Fontana (a 30 minute drive over the mountains, but it is the first Kaiser and thus it's an old hospital), and the best, the biggest, and the newest one which is in Ontario (a 40 minute drive over the mountains). So, for your most immediate medical needs, the Kaiser Permanente High Desert Urgent Care on Park Ave. in Victorville will have to suffice. The other two Kaiser Medical Centers, both about a 10-15 minute drive south into Hesperia, do not have an Urgent Care (one gives Covid vaccines and has a pharmacy and an optometrist, and the other medical center, just a few blocks east, is a mental health center, with no other offerings). So the Kaiser Permanente High Desert Urgent Care on Park, is the only game in town, unless you decide to go to the emergency room at Desert Valley Hospital, which takes everybody, regardless of insurance, or the lack of it . However, there are a few problems with this Urgent Care. 1). The line to get an appointment for it can be 40 or more people long. 2). Once you are assigned to a slot, the wait in the room can be many many hours. (the last time that I was here I arrived at noon and I wasn't released until 9PM.) 3). Unless you need an X-Ray or a simple prescription, both of which can be done here, it is likely that the doctor will just send you to another hospital's emergency room, just because Kaiser Permanente High Desert Urgent Care is so limited. So this place is Hit or Miss, at best.

Showed up 2 hours before close and they turned me away. I drove 5 hours from Nevada to get here and…read moreI'm not feeling well. I'm immune compromised and I have Crohn's disease and need medical attention. Horrible customer service at the front reception desk. The lady was very rude and had no care for me as a patient. She was rude to me and told me I could drive another hour to go to another one and showed she didn't care at all. Try to avoid going here cus they may turn you away. Bad care. Avoid this location if you need help cus they won't help you :(

Dr. Earle is a great doctor to have. If you need a doctor, Dr Earle is the one…read more Dr. Earle is very knowledgeable, spends quality time with each of her patients.

Terrible place you have to wait 3 months for appointments and when I received my lab results no…read morecall back to discuss it. I went to another clinic found out I have elevated result from one of the test but this place never even try to reach out to me. This place sucks

Always clean...compassionate and fast! They also do follow up calls to check in on you since your…read morelast visit..

Angela was very unprofessional. I arrived at 4:06 p.m. and was told they were no longer accepting…read morepatients. I asked if the provider could make an exception, but she said the last patient is seen at 4:00 p.m. However, their posted hours say they close at 4:30 p.m., and there is no notice about a 4:00 p.m. cutoff. When I asked to speak with the provider, she changed her story and said the provider had already left. If there's a patient cutoff time, it should be clearly posted so the public knows what to expect.