I do not like writing bad reviews on businesses, especially ones in the high desert as we already get a bad rep but I have to speak up. The front desk staff is nice and helpful. Dr Samuel Wilson is compassionate and kind. Unfortunately, Dr Arlene Braham is the issue at this facility. This doctor is rude and has no empathy. I do not recommend being treated by her. I'm rating this urgent care 5 stars because it's not the front desk nor the other doctor that's the issue, it's Dr. Arlene Braham. My advise is to avoid being treated by this provider. Edit: altered rating, I had a good experience since then with a different provider read more

I went to the urgent care with my husband. He wanted me to go into the room with him and I did. The nurse proceed to tell me that the doctor only wanted one adult in the room at a time because that was the urgent care rule. I will not go back to this urgent. read more

First time here we were in and out quick but the nurse (their only nurse) was very rude, not just with me but even more with my 3yr old. The doctor was quick but also rude, she talked to me as if I didn't know my daughter well enough and questioned the care I give her. She talked over me and was bothered that she had to write a prescription. read more

First time @ this Urgent Care. I've been to several in Apple Valley because ended up unsatisfied. This place was perfect, quick and easy to locate. I found them on my medical group website as an urgent care provider in network with our insurance. Reception helped me quickly. Assistant called me in within minutes and took my vitals. Dr. Wilson came in within minutes of being placed in the exam room. He was kind, patient, knowledgeable, and helpful. I would highly recommend Dr. Wilson and this urgent care to everyone. My family and I will return here as needed. This is now our go to urgent care facility. Thank you Dr. Wilson and night crew Second visit here. Brought my son in to be seen. Dr. Wilson is an amazing doctor. He's gentle, kind and soft spoken. He was very good with my son. I would recommend this Urgent Care and Dr. Wilson to anyone and everyone. My only complaint is that they now charge a $2 fee to run your debit/ credit card. read more

Jacaranda Community Urgent Care - Waiting room view of entrance doors. - Urgent Care Near Me - Hesperia, California

Took my very sick teenager in and she wouldn't be seen. Nurse said we needed to purchase masks for $1 and it was cash only. I complied; however I didn't have cash, so they refused treatment. She said I can drive to a liquor store to see if I could find an ATM. Let me not forget to share that the whole time the intake nurse is talking, she is refusing to look at me. I took my daughter somewhere else where they had to give her an IV for severe dehydration. Completely unacceptable care. read more

Horribly rude staff. I don't even want to give them one star. The hours on the door state they open at 8am, they didn't open the door until 8:20. When I made a comment about it the guy at the front desk said "don't start" says they were in a meeting, isn't it common courtesy to post a sign that you'll be running late?? read more

I just heared from my kind polite friend who I know her very well and i know she would never b rude to anyone , they refused to see her 2 little sick kids because of a Fake note about her !!!! Bad urgent care bad staff with no humanity !!!!!!! Omg I can't believe it ! read more

After my daughter had been sick for 4 days and was getting worse we came in, hoping for a strep test. Dr. Braham was so quick and kind and was very concerned. Most doctors we see do not show care and concern anymore. So it was very nice to see. We appreciated her and her staff and will surely return. The place is always clean which is hard to find in our area. read more

My wife tried to check in our son. They checked her id and came back to tell her that our son can't be seen. No explanation at all. Mind you our son is non verbal and intellectually delayed. Not sure if this had anything to do with it. We are limited to St. Mary's Urgent Care. read more

normally I would never do something like this and I used to rave about this urgent care how amazing the staff were let alone the doctors until I had to get seen with my stepson from the minute we walked in because they're 30 minutes to closing the front office, staff was rude and horrific. I had two kids to be seen. I was fine paying for my child they flat out, refused to see him and then by the time we got to see the doctor, she would not listen to what my daughter needed so we leave and come to find out. I went ahead and had to do the doctors job as well as the medical staff due to the fact they were prescribing something that would kill my daughter, who is only six years old, I don't recommend this place to anybody if you wanna ensure the safety of your kids don't take your kids there read more

My Son Had A Fever For 2 days very bad cough sounded horrible too many days now so i decided to take him in so basically i walked in and they said i had to wait two/ three patients ahead of me to see if the dr sees him or not.. She tells me to go home bc the dr is not even in yet and doesnt how long it will take. and i get a call 2 hrs later dr wants a PHONE call not a physically appointment. hows is this an urgent care for what? i ended up taking my son to St Marys Providence emergency. 100% assisted me and took my son in .. read more

I was a little hesitant about going here based on the previous reviews, but since I wasn't feeling well and didn't want to drive all over the city to find another Urgent Care office, I went anyway. I was pleasantly surprised! Not only was it one of the better looking UC facilities that I've gone to: nice, spacious, clean waiting room; plenty of parking; easy to get in and out of. Plus every single person that worked there was friendly, professional, and efficient (Disclaimer: I did not encounter Dr. Braham personally, so can't speak about her). I came in needing a Covid test, and after filling out of my paperwork, someone came out to the waiting room to swab me in my seat and give me a mask. By the time I was called back to get my vitals taken, they had my results (negative, yay!) and I could then focus on what my real diagnosis was. I was then given proper prescriptions to deal with my symptoms. My only disappointment, was that I arrived at 2p to discover that the office closes for a late lunch hour...but that was my bad for not calling or checking the hours before I came. Overall I very good experience! read more

The worst urgent care you could find I can't believe I have to go through this again my son who is very sick was just denied service again for the second time and this is my second time in six months having to call iehp and file a grievance complaint against them hope they end up closing that place cause they are unprofessional . read more

I took my 7 year old daughter to the urgent care last evening. They refused treatment because I didn't have my adoption papers. She is legally my daughter and I had her iehp card. Her state of California Bic card and my driver's license. She had a horrible uti and was dehydrated (based on diagnosis at another local urgent care. We arrived at 614 p.m. Everything was fine until I told them I was her biological granddaughter but she was legally adopted at birth. That's when it started. They told us we had to carry around a document saying she was adopted. Her medical cards and my ID was not sufficient for this office so they refused treatment of a sick 7 year old. With a uti she needed to use the restroom and told us she was not allowed in the back. So she had to hold it which is impossible with a uti. It was close to closing so the secretary left and a manager came out. The fact that they refused to see a 7 year old is completely absurd. I have filed complaints with the medical board and IEHP. read more

Im sure I have bronchitis and the doctor wanted to argue with me and harass me about my illness , not to mention they sent my prescription to the wrong Walgreens two time 30 mins away it's crazy how you can call yourself a professional but absolutely treat your clients like shit especially when there sick I guess the high desert is just filled with airheads and even the medical groups up here are just not in the right state of mind hopefully this medication works with there sketchy services read more

The female doctor wasn't very professional. She asked me questions about my migraine headache and snapped at me saying how do I know its a migraine. She slammed the door and was very rude. I prefer the male nurse practioner but he want in today. read more

Drove 35 mins just to see that they are closed when their hours show they are open from 5 to 9pm on yelp! I've been here a handful of times and never had this issue but im mad that I wasted my time coming here for nothing, during work at that! Get it together! read more

They always take excellent care of me when I am unable to get into my primary physician. Who I truly want to recognize and thank is Dr. Arlene Braham. She is so kind and compassionate and takes wonderful care of her patients. She makes you feel as if she's known you for years and you can tell she has a gigantic heart, which is what I believe is missing a lot these days with most medical workers. Although urgent care is only somewhere that is needed when I can't get into anywhere else, I trust my hands in the care of this office and especially with Dr. Arlene Braham. Truly magnificent. read more

I brought my 82 year old grandmother in yesterday for a cold. She is recently widowed and having a very hard time with my grandfathers passing. NPA Maria was AMAZING! Not only did she take her time examining her but she probably spent 40 mins just listening to my grandma talk about her husband. She was so understanding and empathetic. As for the rest of the staff, everyone was very nice and very professional. We arrived right before they opened after lunch, 1:00pm. And we didn't have any wait time. read more

Totally unethical for an Urgent Care that closes at 9pm to turn away a patient, a SICK 10mo old BABY, who arrived at 8:20pm... Way before closing! My son calls me telling me he has been knocking and knocking on the door, that an employee walks up telling him THRU the LOCKED door that they can't see my Granddaughter because they're at capacity, mind you, there are only 3 people in the waiting room. I then called the urgent care and asked why are they refusing to see my Granddaughter. Bobby tells me they always stop seeing patients at 830. So BOBBY, why isn't there a sign on the door stating this?! I told Bobby that my son has been sitting out side the door Knocking and knocking to get in since 8:20pm, and how totally wrong they are refusing to see my sick Granddaughter. He tells me per their Directors, it's a "business decision" to stop seeing patients at 8:30. Really BOBBY?!... There are only 3 people in the waiting room! He continued with telling me that if it's an emergency, there are ER's that are open that can see her. I call Bullshit "Bobby"!! Y'all just wanna leave at closing time! I had to hang up after being told this... With an URGENT CARE this wrong.. There's no way I'd want my Granddaughter to he seen there anyway... So wrong BOBBY!! read more

The doctor was so rude I'm so many ways. My son was sick and she almost kicked us out because we refused a COVID test. We already did one and thats why we where here in the first place it turned out to be strep throat. And my 14 y old was in pain when I yell they can refuse service bc no COVID test. Crappy place read more

My girlfriend had a severe nosebleed we walked up to the door.they were open but the door was locked. We called the office I explained the situation they turned us away and wouldn't see us. So we went to Clinica Mi Pueblo. They were open and seen us for treatment. read more

Dr Wilson and his team at Jacaranda urgent care were such an amazing team. I cut my knuckle bad at work and I went in close to closing time and without hesitation they took me back immediately into my room. His staff memebers were so sweet and caring they got me ready and Dr Wilson came in with a gentle soft hand and stitched me up. He was very kind and I will definitely be going to them only from now on. I'm 36 years old and that was my best experience with urgent care in my entire life. Thank you again to Jacaranda Community Urgent Care. On another note I have IEHP as my insurance and they accepted it read more

Just took my adult daughter there this evening (a Sunday). She had fallen and injured her foot/ankle. They opened at 5pm. We arrived about 5:45 pm, filled out paperwork and was called back within a couple minutes. An individual came in and took her vitals right away. Dr. Wilson came in within a few minutes, examined her foot. He said they have an X-ray tech on call and she'd be there in a few minutes. She literally was there in less than 10 minutes. She did the X-rays, while my granddaughter and I were waiting in the waiting room while my daughter was getting her X-ray they came in and offered us some water. doc came in and explained she had an avulsion fracture. He explained what that was and what was going to happen. Someone came in and put a splint on her. In all total we probably weren't there more than an hour MAYBE an hour and a half. Everyone was so incredibly nice and helpful. read more

My 80 year old mother had a bad fall walking her large dog on Monday.. When I actually saw the injury I was in shock..my mom called it a "scrape". Dr. Arlene Braham and the whole staff working that day were amazing!! This is the BEST urgent care I have been to in my 30 years in the high desert!! They were professional, compassionate, and got the job done so fast and easy. I will recommend them to all of my family and friends !!! Thank you!!! read more

I called this morning around 11AM, I asked until what time they were open, I was told they close from 12PM-1PM for lunch, and then they are open 1PM-5PM. I got here at 1:04PM and they had a closed sign on the door, the door was locked and all the lights were off inside. I waited there for about ten minutes. There is a sign on the door that states to wait in your car and call them to be seen. After the ten minutes, I went to wait in my car. I waited til 1:55PM and decided to leave. I called 13 times while I waited and they never answered. read more

Brought my daughter here after she crashed on her scooter. The x-ray tech had just left but they went ahead and called her back in to get my daughter seen and fixed up. The Drs here and all staff are amazing, you get seen quickly and with the compassion and care that you expect and I wouldn't go to any other urgent care for mine or my childrens needs! We may have left here woth a broken wrist but we did leave with a smile and feeling cared for. Thanks Jacaranda Urgent Care! read more

Staff not very pleasant at all. In cases of healthcare, everyone in the office should maintain the utmost care and sensitivity to ALL patients. 90% of communication is non-verbal. read more

You're in and out! Everyone is nice and professional. Clean office. Convenient location.

Very clean and caring group of people that work here. I will come back for any future needs. I showed up 30 min before closing and was the only patient there. read more

I've never felt compelled to write a review of an urgent care, but I couldn't get over how wonderful this place was. I showed up close to closing and yet those women seemed like they had just woken up to the most beautiful day and had an amazing cup of coffee...cheerful and kind, competent and efficient. Every single person I encountered there was like that! read more

If I could give this a zero I would. Left waiting for 2 hours and their providers had left. Facilities were very dirty, warm and smelled awful. Front office staff was very nice but that doesn't make up for the drs leaving with multiple people in their rooms in the middle of the day. read more

Good except for one weird doctor. ..they are usually pretty fast and skilled but one time i went in with a bad migraine and was in a lot of pain due to degenerative disc disease and the dr didn't recognize anything properly and kept accusing me of being drunk or on drugs and eventually i had to take all these sobriety tests for no reason just to get Imitrex for three days. Idk what she was brainwashed by but if she doesn't want to do her job she should consider a different profession. The other drs are good just avoid the obese female p.a. read more

Clean friendly very helpful thank you for helping me and sending me to my primary doctor Wilson

We brought our toddler in to the office late at night and they diagnosed her thoroughly and quickly!! The dr as well as the nurse and front desk we're all very helpful and accommodating. Thanks so much for everything you did for us!! read more

This place is AMAZING. Dr. Wilson has incredible bedside manner and provides thorough information. The health concern that I have has required me to see him twice and he has helped me and made me feel less scared. He has been flexible. The rest of his staff is amazing also. Very professional and nice. They remembered me!! All in all you will be taken care of and quickly. It's the most professional and clean urgent care I've been to up here and I've been to quite a few. Thank you Jacaranda Urgent Care! Y'all are awesome! read more

Dr. Wilson gives an excellent service! We were seen right away and the staff was so friendly and courteous!

Our first visit here was at the end of the last year..GREAT SERVICE!! Today's attempt to be see was a huge disappointment! We took my grandson to be checked for possible ear infection. Per their website they close at 9pm, we walked in at 845pm. I know they were about to close and I did feel bad, but this urgent Care is or was the best! As we walked in they told us they were closed that they take their last patient at 830pm. I told the front desk that this info of taking the last patient at 830 is not on their website, the hours say you're open until 9pm AND the hours say you're open until 9pm on the door as well. Then asked if they can just quickly look into the baby's ear since there were no patients here and he's been seen here before. However, with the Dr inside listening at the counter, the front desk girl still refused my request to have my grandson quickly be seen and was told to take my grandson to another urgent Care down the street ....(smh)... They didn't care! FALSE HOURS OF OPERATION ADVERTISEMENT FOR SURE!! read more

We brought our toddler son here. The wait was minimal and the staff members were all great - very patient, gentle, and accommodating. The doctor we saw was awesome. He had great bedside manners, asked a lot of questions, took his time looking at my son, listened to everything we had to say, and explained to us what he was looking at and why it was important in his diagnosis. It was almost like he was verbalizing to us step by step what he was doing, ultimately helping us understand the reasons behind the diagnosis. To further boost our confidence in him, he was very unassuming, taking the time to double check the accuracy of the diagnosis in front of us. He had already verbalized the reasoning behind his diagnosis prior to "double checking" it so we were confident he knew what he was doing and what he was talking about. Very clean facility, also. Would definitely come back if needed. read more

I am very disappointed with Jacaranda Urgent Care's hours of service. I checked on the office hours of service posted on the internet. I arrived at approx. 8:35pm, this Thursday evening April 25, 2018. The front door was open with the closed sign hanging on it. As I approached the front window I asked if in fact the office was closed and the lady said yes they had taken in the last patient at 8:30pm. I stated that your website indicates your office hours are 9:00am - 9:00pm and she just said well I'm sorry we're closed. If your establishment cannot stay open the hours stated, why post it is. I have been to Dr Mikes Urgent care and have always been attended to but, that office is further away from my home and always busy therefore I thought it better to seek assistance from this office. PLEASE DO NOT FALSE ADVERTISE your hours of service simply post office hours for service are 9:00am-8:30pm or hire staff that CAN stay until the close of business hours offered. read more