Update 12/23: Keystone Entertainment later disputed this review by stating they never worked with…read moreus, which is false. They were contracted as our DJ for our 9/27/25 wedding, with a signed contract, paid invoices, and extensive email correspondence. The decision to deny the working relationship rather than address the concerns raised is concerning and worth noting for future couples.
I was married on 9/27, and Keystone was our DJ. Unfortunately, the experience was disorganized from start to finish. Every time we reached out to the owner (who was also our main point of contact), we were met with excuses for why tasks hadn't been completed.
We didn't receive our final timeline until just two days before the wedding, despite multiple follow-ups, which caused unnecessary stress. During the event itself, there were several missed or awkward moments -- including our cake cutting -- and an incorrect announcement inviting us to the buffet line, even though we were supposed to be served at our table.
Leading up to the wedding, I reached out two months in advance, one month in advance, and again weekly as the date approached. I had expressed that I preferred a phone conversation to talk through details, but instead, the company required everything to be completed through their app. The process was lengthy (our timeline ended up being 21 pages) and could have been handled much more efficiently through a simple discussion.
When we finally connected, our scheduled call started nearly two hours late because Laurel said she was "finishing up work." Instead of reviewing our music or flow of events, the call focused entirely on setup logistics -- details that should have been coordinated directly with the venue and day-of coordinator. I asked multiple times for her to contact them directly, and the venue even sent her an email answering most of her questions, which she later claimed she couldn't locate.
On the wedding day, the DJ team set up in the wrong location and appeared unprepared, confirming that coordination with the venue never took place as requested.
After the wedding, when I shared this feedback, the owner's response was defensive rather than solution-oriented. She deflected responsibility onto her staff and the venue, said "I'm sorry you feel that way," and even claimed she "did extra work to save us money." At no point did she take true accountability or show empathy for how the situation affected us.
Overall, I would not recommend Keystone. If you're detail-oriented and expect organized communication, I'd suggest exploring other options. But if you don't mind managing the planning yourself and prefer a hands-off approach, this company may be a better fit.
