Had my car towed here after being in car accident. They handled most of the paper work for other…read moreinsurance company to pay. Car rental came there to pick me up and I WAS THROUGHLY SATISFIED WITH REPAIR ON MY CAR. All the paint job matched beautifully and Justin and his Dad were very tolerant of me checking on progress etc

Good communication. Loaner vehicle available. Faster turnaround time than even just getting the…read moreestimate from the shop that my insurance company recommended. Great work quality. Prices seemed reasonable. Excellent value overall

The company was great from the beginning all the way through. Communication was amazing, it was a…read morechallenging repair, but I always knew what was going on. I got a phone call or text every day. Im 250 miles away, since this is my daughters car. The replacement part was defective, and they complex repair needed to be re-done. Again communication was stellar this time too. I highly recommend K &C for repairs. Thank you to all involved!!

This entire company was great to me from start to finish. Smbdy ran a light n smashed my brand-new…read morelease, like a pumpkin. I couldn't get in touch w anybody, therefore, the tow guy offered to bring me home! Way out of his way. Then! The body shop guy (Tom?) Turned out to be very honest - really genuine seeming; informative. They cleaned and detailed my car, like crazy! It hasn't ever looked n smelled so well. Not even straight off the lot, I promise! Def go there if U hv an accident in Syracuse area. A+++++++++++++

I have been to Rick's many times throughout the years, he is not only great at auto body repair…read morebut also a great person.

Best garage I've ever been to. Each interaction I had - in person and over the phone - was so…read moregreat. Jake was straightforward, efficient, and knowledgeable. He even remembered I went on vacation to the Adirondacks. I needed help with a dent in my car and now it looks like it was never there, plus the cost was lower than I'd expected. Also, Jake patiently helped me with a paint peeling issue (Honda recall) and finished everything a week earlier than I'd expected. As a female, I've mostly had negative experiences at dealerships and garages, and I am happy to report that Rick's Garage is super customer-friendly.

I wont go into every detail of my repair but they saved me from paying literally thousands of…read moredollars I appreciated there. Honesty. And would highly recommend them. of course in my opinion a person should always get at least 3 estimates

I would shop around. You should not spend your hard earned money with these thieves. The don't care…read moreabout customer service or your satisfaction they just want your money and you out the door. There are to many businesses out there that work hard to keep people happy and work to make sure they get return business. I've never felt so disrespected as I did when I have insurance work done at this place. You can't even call it a business it's more like a chop shop

Tony is the most reliable and skilled mechanic I've ever had work on my car. Oil changes are done…read morefor less than any other place. Whenever I have a problem, it gets fixed quickly and for a reasonable cost. They communicate the work to be done promptly and there's never any unexpected or unreasonable costs.

I had a great experience getting my car detailed and oil changed here. They were extremely…read moreaccommodating and did a fantastic job. My car was impeccable after they cleaned it. They went above and beyond and truly made my car like new, and my car was filthy inside and out. They were extremely nice throughout the whole process too.

$385 in cash or $415 for card after your car is towed on the worst blizzard day of the year,working…read morewith the city to rip people off!

Most honest body shop in Syracuse area. John and Tomlin are responsive and shop has great service…read more Been going here for 30 years.

Great people, very fair costs on all fronts. Had my truck rustproofed for about $190 and is a lot…read moremore comprehensive (and a lot more reasonable, a LOT) than you'd get from a local competitor and also does annual maintenance follow ups. Will be a while but will actually bring my wheels here once my warranty is up for any work that needs to be done as well. A++

Once again, I found myself at the doorstep of this GREAT SHOP!…read moreBravo to Diane, Kerri and Ron. They all dropped what they were doing to assist me with a new nagging car issue and got me on my way within an hour. I thank you all for your time, efforts and service with a smile. Sincerely, Paul E Clapper

My wife and I went to Tony Rotella's shop today for a NYS Inspection. Checked in at one of their…read moreservice desks without any waiting. Very nice guy took care of us quickly and showed us the comfortable waiting area and he explained where the bathrooms were should we need them. Not long thereafter he came over to the waiting area to let us know that we were all set. We checked out with the same nice person (I should have gotten his name) paid for the inspection, and we were on our way. Both my wife and I were pleasantly surprised at the clean, comfortable waiting area, the large show room, and we observed that all staff were friendly and they obviously like working at Tony Rotella's. One of the most important things in any business setting is a great culture and they obviously have one and it shows. One other thing I wanted to share that I witnessed while waiting. I overheard one of the staff members on the telephone with what must have been an insurance company. This staff member was in a deep "professional" debate with the insurance company trying to convince them to pay for more for a body shop repair, so the customer didn't have to come out of pocket as much. It was nice to see one of Tony Rotella's staff members fighting for their customer's best interest. He was also very nice in how he was presenting his case, yet firm as well and would not back down. If I'm ever in that scenario, I want a guy like that fighting for my best interest as well. If we ever need body work done (and I hope, we don't) there is no other place I'd bring our car than Tony Rotella's after what I witnessed this morning. We'll also come back in the summer for new brakes and new tires as we've heard from several friends that they are great with that type of service and the pricing is very good as well.

If you're looking for truck accessories or scag mower- look no further! Great service and the staff…read moredoes what it takes to ensure excellent customer satisfaction!