A girl called rebecca was insanely rude on the phone to me, I am shocked with her tone and confused why customers who want to sign up are getting given out to , it might be less stressful to take the risk of getting robbed ,customer service is very poor when you ring through call centre, I have been told different things at different times , contradictory things read more

Due to a property sale I needed to cancel. When I called to give notice of this and cancel my contract I wished the alarm to remain active until the new owner would take over (contact number was available) I was told the alarm would have to be cancelled that day but I would still be liable for several months payments They seem to have found every way they can to take money from their customers when they have terminated the alarm service!! read more

AVOID AT ALL COSTS. Much cheaper, better quality companies out there. Dreadful company with zero customer approach. We were loyal customers for over 7 years. We decided to cancel our alarm system as there were better alarm providers out there that offer much cheaper monthly monitoring. We rang them to cancel and give them one months notice as per our signing up terms 7 years ago. We were laughed down the phone and told that we would be paying all remaining fees for the next year as they now operate on rolling contracts. We explained that we we never signed up to a new contract or rolling contract and they were not the terms we signed up for. Anyway we emailed them to explain and they never bothered to reply. They have since just sent invoices for nearly €500 and legal orientated emails and passed our details onto a debt collector. Disgraceful behaviour. Also FYI our new alarm installer disconnected their system and PhoneWatch only called us 2 hours after this to ask was there a problem with the alarm. That's some service your paying for 'live monitoring' and personal safety. AVOID at all costs! read more

Disgraceful hidden charges with sky rocketing monitoring fees every year and an almost 100 euro charge to replace the battery every few years, neither of which were mentioned when purchasing the system. They also managed to double charge me one month by switching from arrears to advance billing with no notification. Will try to switch ASAP. Horrible attitude from staff on phone, completely unprofessional. Steer clear. read more

I have just found out that I was told blatant lies when I was sold the system. I was told it was stand alone and that I could cancel anytime as it was a 30 day rolling contract. I was told to ignore the invoice that says 12 months on it as they were doing a special contract at that time. I only found this out as I ran up to cancel and was told all they could do was apologize and give me a €5 discount off the monthly bill for the rest of the year. It's something but the fact they are sending out salespeople who are clearly told to say anything to make the sale is despicable. read more

Nasty Company. I cancelled my contract legitimately at the end of a 12 month contract. Then out of the blue, six months later, I received a threatening letter from them claiming that I owed them money and that if i didn't pay within a day they would give my details to a debt collection agency and destroy my credit ratings. I had to get solicitors involved and they backed down quickly but what a nasty scam company they are. if you are misfortune enough to have a contract with them, keep good records of all your dealings with them and take screen shots of every message you send them and every phone call. Don't be afraid to get solicitors involved; they will have to foot the bill and if you are thinking of an alarm system, avoid this crowd. They're into extortion, not home security. read more

Dispicable! My parents are customers since 2003. I called them on Oct 30th to enquire about upgrading their now practically obsolete systems. Their prices were horrendous. I advised that I'd have to look around. I called them back and advised that we'd wanted to cancel as we had found a much better price. I asked could they review based on the longevity of us being a customer. I was advised, rather abruptly, that their price is the price. I then said, OK we need to cancel. I was told that's ok. Yesterday we got a text to advise that two DDs would be taken out this month in line with new SEPA conditions. I called say remind/confirm that we had canceled. Though the representative could see the notes from October, he advised that a cancellation was not actually activated. He said he'd look into it. Today having missed a call I called them back, got another rep, who advised that we couldn't cancel till next March as we are in contract. I asked, how could my Mum still be in contract since 2003! They advised that they had a rolling contract and payment of the 13th month initiated another 12 month contract. I have asked that the actual phone calls be reviewed as I was never advised of this information. They say it's on all renewal invoices. My Mum is in her 80's, she's just happy to feel secure and doesn't read these. They're being firm about their contract. I think it's appalling - especially as a semi-state! Avoid avoid avoid read more

Hi warning about phone watch they do not tell you about it being a roll over contract and if you don't end the contact on time you are conned into another year of expensive fees. They said that I was informed about this by email and when I asked for a copy of this email they broke off communications. Terrible company read more

Very dissapointed wih the service my mother got one of the new alarms installed recently the key pad never works properly with the fobs alarm goes off constantly . The guards were dispatched three times for no reson . I would have the alarm taken out if we wernt in a 36 month contract which insidenly changed to 12 month contract three weeks after we bought it . Would not recommend this crowd . read more

Never ever go with phone watch, I signed up for 1 year contract, service is ok but the most expensive of all the other, anyway I have phone watch now for 18 months and now I have a problem with one of the sensors so I rang PW and they said that I have to pay 85 euro for a new sensor plus another 1.50 per month on top of 42 euro because it's classes as an additional sensor, so I went to cancel everything to go elsewhere but PW told me I was still under contract even though I only signed up for 1 year, they said because I continued to pay the monthly fee of 42 euro after 12 months I automatically went into another 12 months contract, surly this sneaky way of doing business is wrong, I then said to PW that if I'm under contract surely the equipment would be also under a guarantee but the still want 85 euro, I told them if i have sky and in contract and the equipment broke sky would replace it free off charge but with PW said that it was my equipment and I was responsible for the upkeep, i just don't understand why I'm in a contract for another year which I didn't sign up to, DO NOT GO WITH PHONEWATCH THERE ARE BETTER COMPANIES OUT THERE MORE GENIUNE read more

I emailed to cancel my monitoring because I had only signed up for a years contract back in November 2017.i received an email back saying I couldn't cancel the monitoring because I was still in contract,apparently phonewatch have a sly way of signing up customers into contract by sending them an email saying their current contract was about to end.,no agreement from the customer required apparently,or signature,once you pay your direct debit payment,your locked into another years contract.!!I had a similar issue initially when I first signed up with phone watch.the sales rep said I could cancel the monitoring at any time.NOT SO! when you sign up with phonewatch your signing up to a 3 YEAR monitoring contract. read more

I am in the process of terminating a contract but was told I have to continue to pay for 4 months as it is a yearly contract. This yearly contract is for two services Monitoring and Alarm maintenance. For the first couple of years Phonewatch sent an engineer to check the system and the battery life which I was happy with. However for the past 5 years there has been no maintenance checks done, when I pointed this out to their company representative I was told that maintenance checks were now only carried out when requested by the customer. I was never informed of this change. I thought that as it was a service I was been billed for it would automatically happen.!! My question is why charge me for a service Phone watch will only provide, if requested? Why not bill me for a yearly maintenance alarm check separate from the monitoring charge? This year I am been billed 183.36 euros for a service which will only be provided if I request it!!! Fool am I to let this happen. read more

The idea is good, but how it is carried into operation is pretty poor. I have just been on to Phonewatch seeking to modify slightly my keyholders names and changing one number and swapping another one. I was on hold on a 850 number for 7 and a half minutes. I mentioned this and the lady apologised. But I pay a load to Phonewatch, but I have to pay for my calls to them. Then I went through the usual interrogation - admittedly they have to be secure. I am used to it and have all the answers on a piece of paper. The phone watch bill says "If you would like to update your key holders email us at....or call our customer service team on 1 850... E-mail requests must include the first and third characters of your verification word." Fine. But I have a word and a code, The word never works, but the code does. There is the same confusion with customer numbers and account nos. I seemed to pass but was then told that the lady could not change the keyholders information, I would have to go on to their website and fill the form up there. This I have done. But now I am told I will be phoned up within 24 hours, for what I don't really know. read more

Phonewatch was part of the Irish Semi State Telephone business Eircom. The security services and call centre are generally good but occasionally do not respond to alarm activations. Common sense is often lost as I received two calls in the early hours from them concerning visits to maintain the alarm. My main gripe is their relentless increasing of the price. The competition provide greater cover at around 60% of the cost. I have just left them after 12 years plus as a customer. The exit process was made very difficult and unprofessional. I would not recommend Phonewatch to anyone. read more

Hi, Robert from Co. Donegal I have just recently got phone watch in a sale rep. came round and told me that he could get it in for 200 euro i payed 99 on the night and the rest when they installed it, three weeks later their was 464.00 euro taken out of my account when i phoned them about this they were not to nice about it he said that he would send me out an invoice and that he would send me an Email as i wanted to make a complaint as of now i have received neither, i have no written contract i don't know how much monthly i will have to pay i have gotten no breakdown as to the cost of putting it in so far i an totally unsatisfied with the service i would strongly advice anyone to think hard before putting it in as i feel totally used. read more

Im an ex customer,found their service expensive and average.When I left 2 years ago they sent me a nasty letter and recently they have been phoning me day and night and called by the house despite data protectiion regulations.I called them to tell them to stop but it continues.All about sales not about service.They are supposed to prevent intrusions not create them. read more