This message is for any potential buyers of cars from the Kirkcaldy Motor company in Kirkcaldy,…read moreScotland. I bought a VW Golf from this company, David was the chaps name if I remember correctly. I paid over £7000 for the car which seemed good on the face of it. literally 1 month after purchasing it, the car suddenly stopped on me, on the motorway...of all places! A valve had failed which I have been told isn't really a common fault in this model, nevertheless I was quoted between £600-800 between 3 car garages in my vicinity. I then called the chap up who obviously was saying that it was my fault and not his and that conveniently this part was not covered in the 3 month warranty I was given. His tone was very abrupt which I did not like. I told him there and then that I will be airing my views online and then hung up the telephone. He then called me back within 15minutes saying to bring the car back to him -which is a 4 hour round trip for me- and that he would have his people check over it as the price I was quoted was a 'rip off'. I did not go back to him for 2 reasons: 1. I found discrepancies in the service history and Volkswagen informed me of this as in the service manual it stated that certain things had been in the prior service which was 3 months ago. Volkswagen confirmed that these are not new parts and in fact the technicians estimated that these has never been changed since the cars production 4 years ago! It was the Kirkcaldy motor companies sister company who had stamped the service book. 2. The rear driver side door had a electrical issue just as I was purchasing it and they had dismantled the door. This panel/seal has been effected and the door now leaks whenever there is rain or I wash the car. This in turn has resulted in mould forming in a back corner, that's right, MOULD! In short, I would not recommend this garage to anybody. Unless you thrive off having car issues after payment a huge amount for a relatively new car with low mileage. The service is shocking, he is quick to take your money and you get no after care help what so ever. There are other dealerships in the area with good reviews so this place should be avoided.

I recently purchased my second Volk Polo from the Kirkcaldy branch and I couldn't be happier…read more I was looked after by Stuart Kerr who was so professional, helpful, kind and went out of his way to ensure my car was delivered to me in time . The service from start to finish was 5 Star, stress free and I cannot recommend this company or Stuart enough.

Staurt Kerr was the car specialist who felt with helping us to sell our car. He was nothing but…read moreprofessional and polite. helped us from start to finish and just generally a nice person who went out his way to support our needs ! 10/10 customer service

Had the worst experience ever from this garage…read more Car went in for a service and they did not put the dipstick in and found it lying under the windscreen wipers 3 days later - engine compartment covered in oil as a result. Their efforts to clean it were hopeless and had to refuse the car after their first efforts. Promised a refund of cost of service and had to chase them up for that as well. No-one interested in my complaint at corporate level either - don't go near them unless you want a botched job and to be treated like you don't matter - worst customer service ever from top down.